cant get the garage open function to work

  • 1
  • Problem
  • Updated 3 years ago
For me the door sensor works but I cant get the garage open function to work - tried everything - anybody able to fix this? What's most frustrating is no help from the Chamberlain call center. Also - Why all of the people sharing problems on this site - hoping that some other person has finally figured it out - with no solutions coming from Chamberlain?? This is really sad - wish I had bought another brand.
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dave

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Posted 3 years ago

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Dawn, Official Rep

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Dave, 

Is your MyQ account showing door monitor mode only?
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Dawn, Official Rep

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Dave, 

I sent you an email, did you receive it? 
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dave

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The model number is chamberlain 3800PLD - it's a side mount with an overhead light - the sync function is in the light and has a yellow button - I can get the phone ap to attempt to sync but it will not connect
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dave

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It also says liftmaster on it
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Dawn, Official Rep

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Dave, 

The learn button you want to use is the purple button on the motor unit mounted next to the door. On the app, be sure to choose purple and then press that button and it should sink right up for you. 
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Dawn, Official Rep

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Dave, 

The learn button you want to use is the purple button on the motor unit mounted next to the door. On the app, be sure to choose purple and then press that button and it should sink right up for you.