Cannot save place name

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  • Updated 1 year ago
I have a solid green light on myQ gateway and I go to the web site to add a place.  I first add the serial number of the gateway successfully and then the next screen is called "Name Place", and there is a dialog box where I enter the name of my garage.  I then hit save and nothing but a quick rotating arrow animation occurs.  I can try different names and hit "save" a hundred times and can't get past the screen.  If I click on the X, I'm back at the beginning with no saved places.  What's wrong?
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elf55

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Posted 1 year ago

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elf55

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II tried the whole process again an hour later and was able to add and save the "place".  It looks like it was a web site glitch.
(Edited)
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MyQ Community Manager, Employee

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I apologize you had an issue adding the place but am glad you were able to get it up and running the second time around. Lauren