Cannot pair MyQ to a Craftsman with purple Learn button

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  • Updated 4 years ago
I have a Craftsman 1/2 hp 139.53985D with a purple learn button. According the to following webpage, http://www.chamberlain.com/chamberlai..., this garage door should be able to pair.

When I click the learn button, the MyQ app on my Android phone just spins for a minute or so and then says that it cannot connect. I have the MyQ device and wireless router literally sitting on top of the garage door opener.
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Ron

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Posted 4 years ago

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Ron

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The device I purchased is the Internet Gateway...
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Walt

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I believe that webpage of compatibilities you mention, is for the MyQ Garage (Universal Smartphone Garage Door Controller) product, and not the Internet Gateway. 

If your opener does not already have MyQ capabilities built-in, you need the MyQ Garage.

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Ron

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Thank you for the response.

I guess the giant wording on the front of the package is not very clear (or it's misleading): "Monitor and control your MyQ garage door opener from anywhere";  it doesn't mention that you HAVE to have a MyQ Garage compatible door. I took  the sentence to be that I was buying the enabling product for my door...

Well, time to go return it. Bummer too, it seemed like a good product. :(
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Walt

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Sorry how it turned out.  I know how frustrating and disappointing such can be (been there myself).

While returning the Internet Gateway, you could possibly pick up a MyQ Garage and try again.

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Dawn

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Ron - Walt is correct you do need to have a MyQ compatible garage door opener for the Internet Gateway to work. We do have the MyQ Control Panel which will give your opener the MyQ capability. The part number is 041A7928-3. 
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HarrySamuel

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wish the all the Chamberlain products were MyQ, I am not playing the buy it return it try another part return it try something else game. I will live with the 5 month old door that I was told IS MyQ, but does not seam to be.
Maybe a timer function WILL one day come for my MyQ lights, probably not, but I WILL NOT buy anymore till it comes out and works with the MyQ switches I already bought.
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Walt

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Harry, who told you that your Chamberlain opener was MyQ, and what exactly  did they tell you?

  • There are some openers that have MyQ included.   These feature built-In Wi-Fi and connect directly to your home’s Wi-Fi network.

  • There are some openers that are MyQ upgradeable.  These can be upgraded with the purchase of a MyQ Internet Gateway product.

  • There are some (much older) openers that have nothing MyQ, but can have such added with the purchase of the MyQ Garage product.

Beyond that yours has a purple learning button, could you please add which of these three types matches your purchases?    There might be some help we can offer you, to better understand what's available, and which better matches your needs/expectations.


(Edited)
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HarrySamuel

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My Garage opener is 5 months old. Sears never mentioned they sell a smart system, so what they sold m,e is what I bought. In calling Sears they tell me all openers sold by Sears in 2015 are MyQ, and I need to buy something. Of course Sears is not sure what. Chamberlain support says a 888LM will do it, but somewhere in this I think my remotes will stop working, as well as my keypad. 

I believe the saying if it is not broke don't fix it. I am sure if I buy one part it will be the wrong part, and if I then return it and move on to the next choice well you get the idea. It works, the salesman did a bad job of informing me on the systems available.

At least the Chamberlain light control for the house lights work, wish it had a timer function. There is a product called Z-wave I have been reading about, I think it will solve all my problems, lighting and garage door wise. I do wish Sears sold me the right controller, and Chamberlain made light control easier, but other companies make products that are more user friendly, it will all work out.
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Walt

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When Sears says all their openers are MyQ, that still doesn't answer the question of if its include or merely upgradable.

In addition to Z-Wave, I would also check out Wink.   Wink directly supports MyQ in addition to a lot of other stuff.

(Edited)
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HarrySamuel

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Thanks, I tried Wink, which looks like it supports many products. Wink does not support Chamberlain lights, just the garage doors that mine needs a controller.

Chamberlain called today to confirm what I need to do to have my garage door MyQ. They do not have a date to add timers to the light which I will wait for. Not use but Chamberlain tells me just changing the on wall controller to the 888LM will give me the MyQ control. I would like to add that control.
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Dawn

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HarrySamuel - For a purple learn button opener you will need the 888LM (MyQ Control Panel and the Internet Gateway 828LM. We do sell a Connectivity kit for our Chamberlain version which is part number CIGCWC. Here is more information. http://www.chamberlain.com/smartphone-control-products/smartphone-connectivity/myq-internet-connecti...
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Donald Meador

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So the myq g0201 will not work with a purple learn button????? I have a chamberlain m385 garage motor. I thought this was listed as compatable? I can't get it to pair.
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Dawn

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Donald - Yes, the MyQ-G0201 is compatible to a purple learn button. What error message are you getting when you try to add the device?