Cannot login from Windows 10 using Web Browser

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  • Updated 2 weeks ago
I tried (two times) to login to my account from a web browser in Windows 10 and got the message "username or password you entered is incorrect". Pretty sure I entered the correct information. Anyway I used to option "forget password" to reset my password. The site informed me that a reset password was sent using my provided email address but I've never received the sent email (tried 3 times). What can I do ? By the way, I can still using my phone to operate the garage doors. Very frustrated !!!
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MN

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Posted 10 months ago

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Pm

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Did you check your spam/junk email folder?
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MN

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Yes.
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Pm

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Did you check that you use the right email address? When you purposely enter an incorrect address like hsgehsh@jehrjsj.com do you get a different error message like "this email address is not registered" or something like that? If you use the right one then the next step is probably to contact Chamberlain. Lauren might also contact you when she reads this post.
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MN

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I just contacted Chamberlain and was able to get a reset pw sent to my email address in right away. Thanks for the suggestion. 
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MyQ Community Manager, Employee

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MN, glad to hear you got it worked out! Let me know if I can be of further assistance. Lauren
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amy

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I cannot log in into my account from Mozilla Firefox browser even I have tried the option "forget password" to reset my password but still shows “Invalid username and password”, what should I do? Once, I couldn’t set up my Firefox then I contact with Firefox Support experts and resolved the issue.
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mohanashaw

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I upgraded my window 10 a few weeks ago and  I was having issues like Error code 0xc0000225 my window was unable to boot my system file. and after fixing this issues I was having same login error for this I connected support team. you should also try to get help from them.