Cannot log in, resetting the password fixes nothing.

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  • Updated 9 months ago
Everything was working perfectly with MyQ, until I logged out of the app on my phone. The password was saved on my phone, but when I went to log back in, it told me that my password was incorrect (I know this is not the case because my password was saved). In an effort to fix this, I reset my password. After changing my password on the computer I could log in.. ONCE. A second attempt to log in via my phone or computer resulted in an error 203. After 3 attempts at resetting my password, I am getting the exact same error. I am looking for a fix before I throw this thing in the garbage. Anyone have any suggestions? Thanks!
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Jay Brown

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Posted 11 months ago

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John Veneruso

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Delete the phone app (and its associated data).  Restart your phone and re-install the phone app.  Your account is likely locked out so you'll either have to wait 24 hours to try resetting the password again.  If that doesn't work, their customer support will have to unlock your account and reset your password for you.  The proximate cause is very likely a bug in their phone app leading to data corruption of its stored user data.
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Jay Brown

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Okay. I should also add to this that the same thing has happened to my wife's phone as well. I also cannot log in on the computer either. It also produces the same error code (203). This leads me to believe that it is an issue with myQ's end and not on mine. 
(Edited)
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MyQ Community Manager, Official Rep

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Jay, I'm looking into an answer for you. More soon. Chuck
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Jay Brown

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Okay thank you. The email address that I have used for this account is not the one that is associated with my myQ account, as I cannot log into that one. 
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Jay Brown

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Any updates on this? I am not satisfied with this response. 
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Jay Brown

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I guess I'm not going to get a fix for this? How many times are you going to "check on the problem" before you reply back with a solution? I would never recommend this product to anyone!
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MyQ Community Manager, Employee

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Jay, we've been trying to reproduce this issue on our end and have been unable to replicate it. Can we have the email address for your MyQ account so we can better diagnose your issue? You can send it to social@chamberlain.com, and please include the note: "FORWARD TO LAUREN."
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Jay Brown

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I sent the email 4 days ago and have not yet received a reply. This is truly a poor excuse for customer service!
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MyQ Community Manager, Employee

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Jay, I would be happy to see where our support team is at in finding you a solution. Lauren
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Jay Brown

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Ok
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Bill

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Did this get resolved?  I'm having the same issue.  I keep re-setting the password, but after it says "Successful", I can't use the new password on the app.  If I logout of the site and try to log back in, it does not work either.  It's like they password is not getting saved in your database.
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MyQ Community Manager, Employee

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Bill, thank you for the info. I'm going to have a customer support agent contact you directly via the email associated with your account. Someone will be in touch with you soon, we'll get this figured out. Thanks, Lauren
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Craig Carrillo

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I am having this very thing happen to me too.  Everytime I login to the mychamberlain.com or the app it says my user name and password are error.  I generate a temp password like I forgot it.  I login with temp great.  Go to account and put new temp on old password line, put in new password.  Hit save and it looks good.   Try to log back in.  locked out again.  this is very frustrating.
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Craig Carrillo

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I have tried this using any browser available.
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MyQ Community Manager, Employee

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Craig, thank you for the info. Are you still having trouble? If so, send me another note and I'll have a customer support agent reach out to you for assistance. Chuck
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Craig Carrillo

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The app is working now and I have not pulled up the webpage to check if it works too. Thanks. Probably should just stick with the app.
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MyQ Community Manager, Employee

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Craig, we appreciate you letting us know. If anything else comes up, we are happy to help. Thanks, Chuck