Cannot factory rest

  • 1
  • Question
  • Updated 1 year ago
When I attempt to complete a factory reset, no lights come, blink or stay on! Frustrated. I have unplugged the unit, when I plug it back in I see the lights flash twice each and then nothing. When I hold the settings button (for as much as 65 seconds straight) nothing! No flashing blue light, nothing!

When I try to enter the serial number in the app it tells me it cannot find it and tells me to unplug it, plug it back in then do a reset which DOES NOT WORK!

How can I reset this unit so that I can attempt to connect it to my wi-fi!? HELP!!
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Rick Remainn

  • 2 Posts
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  • ANGRY!

Posted 1 year ago

  • 1
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Social, Official Rep

  • 10 Posts
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Hi Rick,

Please email us at and we will escalate this issue to our internal support team.