Cannot connect my Chamberlain Smart Garage Opener to my home WiFi network

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  • Question
  • Updated 4 months ago
In Step 2 of the "Get Connected" instructions for my Chamberlain Smart Garage Opener, I selected (as instructed) the "MyQ" network on my iPhone, which is telling me that network is not secured. In Step 3, after launching the Safari Web browser (as instructed) on my iPhone and attempting to go to the "setup.myqdevice.com" to connect the opener to my home WiFi network, my Web browser tells me that it cannot open the page because the setup.myqdevice.com site is not secured. Tried other browsers with the same result. Now what? I have to secure the MyQ network?
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Robert

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Posted 11 months ago

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RS

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Do you have VPN software installed?
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Robert

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The MyQ network signal comes from the garage opener, doesn't it?
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Robert

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Let's look at it this way: the only WiFi network that does not have the LOCK icon next to it in my iPhone's WiFi list is the MyQ WiFi network. Why?
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Robert

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Great. Looking forward to your reply.
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jladam1969 .

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I also can’t get Safari to open the page. I have cleared the history also took out the led bulbs. Disconnected it from the power. Still nothing.
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Chamberlain Admin, Official Rep

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Hi Jladam1969,

We found an article that we think can help you resolve your issue. Let us know your thoughts!

https://support.chamberlaingroup.com/s/article/Why-won-t-the-Wi-Fi-Garage-Door-Opener-or-MyQ-Garage-...
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Will Austin

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Works for me wifi assist off on iphone and suddenly everything started to work and I am now all setup and going :)
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jladam1969 .

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I also did that but the web page won’t load. I did everything in the article with no luck.