Cannot connect garage door opener to internet gateway (error 309)

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  • Updated 3 years ago
Have tried to connect garage door opener to internet gateway for 2 weeks (on and off). Please help me as I am about to dismantle the garag door opener and take it back to Home Depot. This is typical with modern techno systems, only about half the time they work!
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James Sorbie

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Posted 3 years ago

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James Sorbie

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I need a 'Janet and John' instruction on how to set all this up. I have done everything to get this to work but nothing is happening.
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James Sorbie

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Aaaaaarrrrrrgggghhhhh! It still won't work. I need help here! This is not a simple install and 'hurrah it's done!!' It is definitly NOT user friendly!
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James Sorbie

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Investigating further - i can press the GDO wifi learn button 3 times and link to that with my smartphone but I am always getting a 309 error when I try to add the device to my MyQ app. My internet gateway is connected to my router and the light is solid green. I have a suspicion that the Gateway is not connecting to the internet. WTF am I doing wrong?
(Edited)
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Toni Bes

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Return the sucker. Mine is less than a week old and it was working fine until this morning and now I'm getting Error 309. Tried removing and re-adding which was a mistake because now it doesn't even take my serial. Junk.