Cannot clear low battery warning in MyQ app

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  • Question
  • Updated 15 hours ago
  • (Edited)
I recently received a yellow “low battery” warning in the MyQ app telling me that the battery in my door sensor was running low. I just replaced the battery, but the warning is still there and there doesn’t seem to be any way to clear it or reset it. The help articles in the app discuss how to replace the battery, but then they get cut off if you try to scroll down. How can I get rid of the warning?



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Nick

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Posted 12 months ago

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Kenny Pappalardo

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I have had the same issue for over a week and still have not figured it out.  In addition, my door will not close with the app.  the app opens it just fine, makes zero sense!
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MyQ Community Manager, Employee

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Kenny & Nick, have either of you tried replacing the battery in the door sensor? Please let me know. Lauren
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MyQ Community Manager, Employee

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Monica, have you tried replacing the battery in the door sensor? Lauren
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Michael D. McGrath

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Yeah Monica, what’s another battery? It’s not like this is a KNOWN ISSUE.
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Domain Administrator

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#ClassActionLawsuit
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Troy Freimuth

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Dont forget that after a sensor is replaced you need to both open and close the door from a programmed remote. Then the close function will work again.

Apparently it is a safety mode.
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Kevin Donovan

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Did that .... 3 times error still occurs.
(Edited)
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MyQ Community Manager, Employee

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Nick, apologies, I see you tried replacing the battery. I've requested a customer support agent contact you. Look for an email by tomorrow. Lauren
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Mike

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Hi I have same problem. Is there a fix yet to reset low battery error message? Very annoying. Replaced battery and tried 2 other new batteries and still same.
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Jeff Whitmore

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I replaced three batteries and a sensor, none of those were issue, it went away after about two months and 50 dollars later, chamberlain should reimburse everyone.
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MyQ Community Manager, Employee

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Mike, after replacing the battery, we request customers allow 24 hours for the reset to complete. If you've already done that let us know, and we'll move on to next steps. Thanks, Chuck
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Mike

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Hi Chuck
its been about 2-3 month’s and still hasn’t cleared
(Edited)
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Todd Sorensen

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I replaced my sensor battery and ran into something similar. I left it for two months and ended up defaulting everything and starting from scratch to get it going again. It sucks to go through, but works. When I replaced my battery the sensor would no longer connect period so I lost allfunctionality until I did the reset. I know it sucks but give it a shot if up for it. Or support might be able to do something.
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MyQ Community Manager, Employee

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Kenny, I'll get you whatever solution is provided to Nick, or put you in contact with customer support. Give me a little time. Thanks, Lauren
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roberta

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I have the very same issue, although the website does allow me to close the door.  Can I also get customer support help?
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Kenny Pappalardo

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where on the website do you have the option to open / close door?  I used to have this, and no longer can find it under my login.
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Monica Swed

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I thought I answered this, but I don't see my reply. Yes, I changed the battery. Why would I be writing had I not? I would not expect a "low battery" warning to go away if I didn't put in a non-low battery.
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MyQ Community Manager, Employee

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Roberta, can you explain the "close the door" issue? I believe that was not an issue for Kenny and Nick. Lauren
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roberta

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i had a low door battery warning.  I replaced it.  But on the app the yellow triangle still shows as Nick noted above in his pictures.  I can open the garage door with the app but not close it.  Same as the others.  Also - Kenny noted that he was trying to see if he could get the door to close using the web site (mychamgerlain.com).  I am able to close the door using the website, even though the yellow triangle also shows there.  but the app on my phone will not close the door (Kenny noted that as well).
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MyQ Community Manager, Employee

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Got it. Thank you. Look for an email by tomorrow. Lauren
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MyQ Community Manager, Employee

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JD, thank you for the info. I'm going to request a customer support agent be in contact with you as well. We'll get this solved.
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starbrite13613

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MyQ, I posted several hours ago.  Still waiting for a response in another thread...
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Randy Taylor

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I have the identical issue. Wouldn’t it be easier to just post a solution so that customer support doesn’t have to respond every time someone asks the same questions? I replaced the battery and can’t get rid of the yellow low battery icon on the app. Thanks
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MyQ Community Manager, Employee

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Randy, we are aware of this issue and will provide a fix for the entire Community as soon as possible. Lauren
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Renaldo Dwarka

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Same thing with me, replaced the battery last night but the yellow low battery bar wont go away.
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Kiem Trinh

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I have the same problem.  Tech Support told me to remove my device from account and re-pairing it.  I even reset it from WiFi, re-installed, reprogrammed for five times, and the problem still persists.  It came back seconds after programmed.

Roberta, good finding!  Now I can open my garage door with the app and close it with the website -:)!

Kiem
(Edited)
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MyQ Community Manager, Employee

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Kiem, I'll let our customer support team know. They will be in contact to work on a solution with you. Lauren
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roberta

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Kiem - glad I could help! Although I am very nervous about relying on the website when away from home....lol.
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R Tate

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I'm having the same problem.  I replaced the battery and can open and close the from the app but still getting the !Low Battery warning
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MyQ Community Manager, Employee

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R Tate, Thanks for reaching out, I'm going to pass this along to the technical support team. They will be in contact with you soon. Lauren
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roberta

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i got an email saying there would be a software patch (i presume) - is that what everyone else got?

and then they closed my ticket even though the patch has not even occurred yet (to the best of my knowledge...)
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Nick

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I haven’t received any emails from support at all yet.
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MyQ Community Manager, Employee

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Nick, our tech support team is working on a fix. I'll have more info shortly. Lauren
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MyQ Community Manager, Employee

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Roberta, a fix is in the works but last I heard was not yet implemented. My colleagues on the technical team have not forgotten about this issue and are actively working to solve it. I'll keep you posted. Lauren
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Chad Szekeres

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I recieved the low battery indicator also and changed the battery twice. Cycled power, uninstalled and reinstalled the app cant clear the warning. All fuctions open/close work with the app.
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MyQ Community Manager, Employee

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Chad, I should be able to report on a fix in the near future. I'll keep you posted. Lauren
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Bryan Affolter

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Just want to let you know that I'm having the same issue: Can't clear the Low Battery warning and I can open the door from the app, but I can't close it from the app. (I have no use for the website approach. If it doesn't work from the app, it's worthless to me.)
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MyQ Community Manager, Employee

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Bryan, we are currently working on a solution for this and will announce updates as we have them. Lauren
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MyQ Community Manager, Official Rep

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Bryan, have you replaced the door sensor battery? We've found the error typically clears after 24 hours. Also, to troubleshoot your door not closing, can I have a tech support agent contact you using the email address associated with your MyQ account?  Lauren
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Bryan Affolter

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Sorry for the delay. I just saw this reply to my post (don't know why it didn't come to my e-mail).

Yes, I replaced the door sensor battery. Since my issue is exactly the same as everyone else's, I'd rather not waste my time with tech support until the real fix is released and I can update my controller or app (it's not apparent which is the cause, but I never updated the app from the App Store).
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roberta

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still no change on the low battery issue.  Lauren - any idea when the technical fix will be available?
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MyQ Community Manager, Employee

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Roberta, I don't have an exact date but it's being worked on now and will be resolved shortly. I'll keep you posted. Lauren
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David Baran

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Wow... I have the exact same problem! Was thinking the sensor broke. Checked the new battery with voltmeter-- 3.2 V, not the issue.
Pairs, wont close once it opens!
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Dustin Rahe

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I have the exact same problem.  Low battery indicator. I changed the battery and still no fix... Please let us know when a fix is coming.
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deebo3883

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Same thing here. I bought a second battery because I assumed I accidentally put the old battery back in instead of the new battery. That was a waste of $8...looking forward for this fix.
(Edited)
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MyQ Community Manager, Employee

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Dustin & deebo3883, we are aware of this issue and actively working on a fix. More information to come. Lauren
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Russel M

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Having tre same issue. Door won’t close and battery indicator is still up even though I reset the entire hub and reprogrammed.
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JDMAN

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Russel same issue with me. There is a fix coming shortly. In the mean time I use my chamberlain.com (the web version) to close the garage. If you have an iPhone you can create a "web clip" app on your phone as a shortcut. Makes it easy to get to from your home screen.
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MyQ Community Manager, Employee

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Thanks for sharing, JD. I'll provide more info as soon as it becomes available. Lauren
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MyQ Community Manager, Employee

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Richard, yes, our engineers are working on this. I hope to be able to communicate details about a fix in the very near future. Lauren
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Brently AV

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No, it does not clear in 24 (or 48 and longer). YES, we’ve all replaced the battery so please stop asking. The low battery error won’t clear (pathetic that this issue exists). Additionally, I like many other here lost the ability to even use the system. I had to reprogram mine to get the garage door “house” icon to appear.
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Brently AV

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This error is being generated by either the hardware or Chamberlain. I just installed the app on an old iPad that has never had the app installed. During the app download a message popped up asking if I’d like to download the old version of the app because the OS on my old iPad is 10. I installed the old version, logged in and instantly got the Low Battery error.
I may go buy a new unit and return this BROKEN one. COME ON CHAMBERLAIN, this is a pathetic issue and from what I read here the customer support is also lacking
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JDMAN

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It’s probably a backend issue. Not sure if buying a new unit will change anything. Remember this battery issue only started around November 15 or so. Let’s be a bit more patient. I use mychamberlain.com to close the garage.
Even Chamberlian employees are also dealing with the same issue we are. I’m not defending Chamberlain. I’m giving them a few more weeks. Security is also important and I’d rather not have some vulnerability/ hacker trigger my garage opening :)
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Bob

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Same issue. Started happening after I setup new wireless router. Changed batteries, door sensor, re-set everything. Problem won’t go away.
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Manoj Nair

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I have the same darn issue. I already spend $12 on getting new pairs of batteries...would Chamberlain please compensate me for those? I can email you the receipts.. This is ridiculous..not sure why this is taking a long time..
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MyQ Community Manager, Employee

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layne, I'm sorry this has not yet been resolved. We're actively working on it and hope to have it resolved very soon. Lauren 
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DEC

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My question would be, have they identified the problem yet? Can’t fix it if it hasn’t been identified.
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PAUL MARABITO

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I am having same issue, but open and closing from the app works. Display shows low battery even after changing. Assuming there will be a update fix or do I need to file a claim? 
(Edited)
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Kenny Pappalardo

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This is complete ridiculously in many ways:  I was told over a month ago that the fix was imminent and would be released the following week.  I received an email from Chamberlain tech support on 11/29/17 that states "this is a known issue that is currently being addressed and should be resolved in not sooner by the Dec. 4th"

The only thing that is happening is that more and more people are getting the same errors and the same lip service from this community about replacing the battery, etc.  That does NOTHING, and we all know it!

Additionally, the lack of interest on Chamberlains part regarding IFFFT / Echo integration without a cost makes it worse.  I am fed up to the point of no return with the lack of customer support / engineering resolution that has been placed on this.  They could have started from scratch and re-written the entire app by now.

When will this REALLY be fixed???????
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Jeff Whitmore

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It is ridiculous and as I stated we should be reimbursed for the batteries and the sensor.