Cannot change password

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  • Updated 7 months ago
I tried changing the password on https://www.myliftmaster.com/Account/ManageMultiuserAccountDetails?manage=true from 9 characters long to the one 19 long and received this message: 
"We're sorry but there was a problem with the page you were trying to access. We took note of the error and hope to address the issue soon."

Please advise how to change the password.

Thanks,
Slobo
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slobo80

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Posted 7 months ago

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MyQ Community Manager, Employee

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slobo80, thanks for the info. This link should do the trick: https://bit.ly/2Jiche7 
If you still have problems, send me another note and we'll get this figured out. Chuck
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slobo80

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That did not work. Any other trick I could try?
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MyQ Community Manager, Employee

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slobo80, we have seen an issue with special characters int he password causing an issue logging back in. Try resetting your password with lowercase, uppercase, and numbers in the password without using special characters. - Chuck
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slobo80

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That worked. I'm sad though. Preventing me to use special characters make the password less secure. Is this limitation going to be removed?