I am trying to add a door opener to the Garage Hub and am not able to successfully add it. My door opener is a chamberlain Whisper Drive with a red button. But on the label on the opener the instructions to program says push orange button? I've tried both. In the MyQ app I go through the process and choose the red button. I choose program door opener. Push the learn button and the led comes on. The opener flashes the opener light, door goes up, then closes and asks me to press the program button again. I get the message in the app that the program wan unsuccessful in programming. The green led is solid and on on the garage hub. I have 4 bars of wifi strength. The sensor is on and when I press it's button the garage hub beeps once. I have moved the hub to different locations. Same result. Any ideas on what to try next?
Posted 2 years ago
My issue was the sensor was not pointed up. I.e top was not up. Try removing everything even places and reset everything back up.
Thanks Steve for the tip. Removing the existing place, re-adding it and then adding the garage door opener to it worked.
Yes, Steve, thanks for this tip. We appreciate the Community support. Lauren