Can the beeping when closing via smartphone app be disabled?

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I was able to set up my gateway and add my garage door opener without any problems, but I don't like the beeping when closing the door with the phone app.  Is it possible to disable that?
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Mike

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Posted 3 years ago

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Dawn, Official Rep

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Mike - There is no way to disable the beep coming from the opener when you close the door from the app. That is a security feature to alarm someone that the door is going to close. 
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Spoon Janders

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Viktoria Basarab

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Thank you so much!! We have a chaimberlain MyQ, we took ot out and now therres no more beep!
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Mark Passarelli

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While this is a useful feature in theory the application is redundant.  The beam that senses if someone is in the way will guard against harm.  If it beeped a few times to alarm someone that it's going to close, that would be fine but it sounds constantly for 15+ seconds and is extremely annoying.  I am disabled so I use the iPhone app to open and close the doors when I have workers coming to do something in the garage and it's just not needed for that long a period of time.  A simple two beeps, pause, two beeps would be sufficient because anyone within earshot of the audible alarm, within sight of the door, in the garage, etc would SEE the door closing.  I would be advisable with an updated firmware to give the end-user the option to either choose a short series of tones or a continuous alarm.
(Edited)
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MyQ Community Manager

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Hi Mark,

I agree that the flashing lights and alarms sounds can be quite intense. Unfortunately in this case, no changes can be made to our firmware. Chamberlain's smart home products are required by law to include these safety alarm signals because of the unattended operation feature enabled by our app. Specific legal details regarding that law are provided below. 

(c) Alarm signal.
  1. The operator system shall provide an audible and visual alarm signal.
  2. The alarm shall signal for a minimum of 5 seconds before any unattended closing door movement.
  3. The audible signal shall be heard within the confines of a garage. The audio alarm signals for the alarm specified in paragraph (c)(1) of this section shall be generated by devices such as bells, horns, sirens, or buzzers. The signal shall have a frequency in the range of 700 to 3400 Hz, either a cycle of the sound level pulsations of 4 to 5 per second or one continuous tone, a sound level at least 45 dB 10 ft (305 cm) in front of the device over the voltage range of operation.
  4. The visual alarm signal described in paragraph (c)(1) of this section shall be visible within the confines of a garage using a flashing light of at least 40 watt incandescent or 360 lumens.
For a more comprehensive look at what the law requires, please visit: https://www.law.cornell.edu/cfr/text/16/1211.14?qt-ecfrmaster=1#qt-ecfrmaster
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Quentin Cotillard

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Well this is dumb. Why would the garage make no noise when the door is closed by a standard button and this horrible noise when closing with the app. Will be returning this product.
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JBDragon

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You can do like some of done and open the unit up and disable the speaker any number of ways.  Then No More Sound!!!  While they have to follow the rules, you can do with the product as you want. Liability is then on YOU, not them.  If anything happens to someone, however unlikely that is, you would be the one sued.  So keep that in mind.  Opening the thing up and disabling the speaker can't be all that hard to do.  Make sure you do it with it unplugged.
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Nate Molloy

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If the law requires 5 seconds why does the door beep continuously for 20 seconds?
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Nick Lechnowskyj

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This is just unacceptable. The beep is so loud that the neighbors across the street at first were complaining that they thought some sort of fire alarm was going off, and now are just completely annoyed by it. The door has the obstruction sensors so the beep really isn't necessary. Regardless, the beep should not stay on so freaking long. Maybe a few beeps before it closes and then that's it. I'm going to be taking apart the device to remove the speaker.
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Gabriela Radley

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I agree 100%, the beeping sound is way to loud and long. It ruins the comfort of having this device. All users here seem in agreement. Wish the manufacturer updates the app/device and corrects this flaw. Thx
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MyQ Community Manager, Employee

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Nick, the beeping is a safety feature required by law, and reducing the volume is not an option. I hope this information helps. Lauren
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Nick Lechnowskyj

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Considering that the remote that comes with the system doesn't require this means that the manufacturer didn't interpret the law correctly. If I'm 10 feet from the door there should be an exception. If you have to sell me another $100 device to detect distance fine, I'll gladly pay it. I could really care less about opening the door from across town. I don't want to have to carry around 30 remotes like I do for my TV. Having it all on my smart phone is convenient as well as the ability to use voice commands. All in all you guys simply got lazy.

In its current form the smart phone feature is sloppy and gimmicky. It's totally unusable, and you should be embarrassed that you are personally associated with it.
(Edited)
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David Lusardi

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I just set it up. Looks like I won't be using this feature!! Very DUMB!! It's no different than using the remote that came with the system. Thumbs down to this feature.
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Doug DeKreek

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Yep, I agree... it's obnoxious. Will use it as little as possible.
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JBDragon

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It is different!!!. The normal remote only works a short distance. Using the app or Siri can be done anywhere in the world with a internet connection. As in out of site. It's a required safety feature. I don't think it's such a big deal. Used to it by now. Their are ways to modify to at least disable the beeping. It is suppose to be annoying. It's doing its job that way.
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Jeremy Conder

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it can be required by law, but should be couple volume settings to lower it, i can hear it up stairs. 
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Nick Lechnowskyj

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The person who made this law probably made it for a door to an aircraft carrier that has the power to crush a military tank, not a garage door that will stop closing if it feels a cat brush against it.
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MyQ Community Manager, Employee

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Jeremy, we understand the suggestion but that's not currently an option we're permitted to provide. Lauren
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Harold Pierre

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I thought I did something wrong until I found this thread.  Completely stupid.  Why would I upgrade my garage door to a quieter belt driven one and have this screeching alarm.  Someone should have given buyers a warning before purchasing or an options for using a low frequency bells.
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Tom Barry

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If I read the law correctly, the garage door opener must flash and use an audible sound for “5 seconds before any unattended closing door movement”. It does not say it has to beep the whole time the door is closing. Unless that is what paragraph c(3) is stating.
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James

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Agreed, if the beeping was for 5 seconds before the door closed it wouldn't be as much of an issue, in my mind, but the beeping sounds for 10-15 seconds before the door starts closing, then the entire time the door is closing, then a good 5 seconds after the door is closed, probably close to 30 seconds all total.  I mean are you concerned that someone is going to walk into the door after it's closed?  Have the thing beep for 5 seconds before the door starts closing and maybe another 5 seconds for good measure and then stop.  as I read the law that would fullfill the requirements and be far less frustrating (annoying).

I understand the need to comply with the law and the desire to go even further for good measure but this seems to be a bit overboard.   
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Marcos Perez

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I love the device and the app, however that loud beeping noise is tramatizing. I understand the law standards and do respect the safety concerns, but the loud beeping alarm is to long.

Mark
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grapesmc

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This is absurd.  Everything connects over IP these days. This is the dumbest thing I have ever heard. It's so much louder than my old crappy garage door. They shouldn't be able to call it "quiet" or "whisper". I am so disappointed with this product in so many ways, and I've only had it for a day. So far it LiftMaster / Chamberlain has been a 100% fail in all ways possible.
(Edited)
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JBDragon

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Use the normal remote and there's no beeping.  Because the range is limited.   Using the app, or voice, the range is UNLIMITED.    I can be at work and open and close my garage door.   That's the point.  They don't want you closing the garage door on someone without a warning when you could be anywhere.  

That's a safety thing that they are required to do by LAW!!!  
(c) Alarm signal.
  1. The operator system shall provide an audible and visual alarm signal.
  2. The alarm shall signal for a minimum of 5 seconds before any unattended closing door movement.
  3. The audible signal shall be heard within the confines of a garage. The audio alarm signals for the alarm specified in paragraph (c)(1) of this section shall be generated by devices such as bells, horns, sirens, or buzzers. The signal shall have a frequency in the range of 700 to 3400 Hz, either a cycle of the sound level pulsations of 4 to 5 per second or one continuous tone, a sound level at least 45 dB 10 ft (305 cm) in front of the device over the voltage range of operation.
  4. The visual alarm signal described in paragraph (c)(1) of this section shall be visible within the confines of a garage using a flashing light of at least 40 watt incandescent or 360 lumens.

I get it.  It's kind of pointless.  There are the sensors at the door.  Personally, It doesn't bother me.  It does only last like 5 seconds.  Only does it on closing if you use the app or voice.  Again, it's not that hard to disable the beeping.   But YOU would have to do it.  

The simple fact is that they ALL do it!!!  Doesn't matter who you buy from, because it's the LAW!!!  Normal remotes, none of them beep.  Going over the Internet, they ALL Beep and flash the lights!!!  

Your old Garage door didn't open by an App over the Internet and so it didn't beep.  Though you could have gotten a box to allow an old opener to work with an app, but that Box would beep and flash a light.  I know as I had that before replacing my old garage door opener.

Easy enough to locate the Speaker and disable it!!!  But at that point, all liability is on YOU.  

For a more comprehensive look at what the law requires, please visit: https://www.law.cornell.edu/cfr/text/16/1211.14?qt-ecfrmaster=1#qt-ecfrmaster
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Tripp Knightly

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I wonder if somebody could make an internet connected garage door remote. Then your kludge is use the MyQ app to alert you and use the remote app to fire the net-connected remote behaving like a local remote.. This would be a product only available on eBay, probably. And have terribly written directions.

EDIT: just make one yourself with this life Hack? https://lifehacker.com/build-a-smartp...
(Edited)
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Tripp Knightly

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Actually, I just inserted some cotton in the speaker such as described in this blog post: http://www.paulstravelpictures.com/Li...

I know the OP asked about disabling, but this dramatically reduced the volume level to acceptable unless you need no beep at all. I’m surprised it worked as well as it did.
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Lisa Root

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This is crazy! I don’t want to wake my family up during the crazy hours I’m working. What about people with stalkers?! Yep... alert them that whoever is going to come out. Great alarm system to let people know when to come rob your house too. The “law” is to announce to the world when you are not home and to wake everyone else?
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JBDragon

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It only beeps when using the app to close the door.   Because you can do that anywhere you're at.  For example, be at work and then just closing the door onto someone.   This is the LAW.  They are forced to do this.  All Garage door openers that you can use an app to close the door will beep and flash before closing the door.  

Personally, I think it's dumb.  If someone is standing under the door, the sensors on the side of the door would be enough to stop it.  The door doesn't go down super fast where you couldn't get out of the way anyway.  So I get it.    

It doesn't beep when opening.  It doesn't beep if you use the normal remote as that'll only work in range of the door where you can generally see anyway.  I really don't think it's all that loud.  But as I've said to others,  If you want to not have it.  It wouldn't be hard to open the unit up, find the little speaker and destroy it.   It'll never beep again.  It'll flash with the short delay before closing. That's good enough.   What you do to it after your own it is on you.  It's not hard to disable a little speaker. 

You have huge issues if you think that little beep will wake everyone up around you and go robbing you and get the stalker's attention.  That seems silly.  Again, no beep opening the door, so you're already in your car with locked doors.   Why rob you after you leave from a beep and not before the beep.  No one still home after you leave?  These mystery people know this?  I think overall it's just silly.  Argument.   I get the beep if you're bedroom happens to be over the garage and you may hear that.  Otherwise, in general, it's not a big issue.  If it is for you, disable it.  Problem solved.  But the company has to keep on doing it because it's required for them to do so.

https://www.federalregister.gov/documents/2016/04/07/2016-07552/safety-standard-for-automatic-reside...


Unattended Operation of GDOs. UL added requirements for unattended operation of GDOs, which is permitted if additional safety features are provided. The final rule includes these requirements (new § 1211.14). Under UL's revised provisions, unattended operation is allowable only if proper installation instructions and markings are provided. Unattended GDOs must require one or more intentional actions to function and must require an audible and visual alarm that must signal for 5 seconds before door movement. Unattended operation is not permitted on one-piece or swinging garage doors. The word “bulb” is changed to “light” to address newer technologies that may use LEDs that may not be considered “bulbs” and clarifies that the visual or audio alarm during unattended operation does not require monitoring.

(If you didn't figure it out, GDO's means Garage Door Openers)