Can’t program, only monitoring available. Help.

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  • Updated 12 months ago
  • (Edited)
Sensor battery died. Changed battery. Then paired w unit. Now can’t get app to control garage door. Monitor only. Help. Liftmaster garage door opener w purple learn button. Message keeps saying learning was unsuccessful when i try to program. I’ve held my learn button down for 6 seconds until the led goes out, to reset it. Nothing working.
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Amanda McDowell

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Posted 1 year ago

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MyQ Community Manager, Official Rep

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Amanda, I'm working on an answer for you right now. Can you please let me know what the make and model of your opener is? Chuck
(Edited)
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Amanda McDowell

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Hey. Thank you. I called in and they helped me
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MyQ Community Manager, Employee

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Great news. Thanks for letting us know. Chuck
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Jonathan Nguyen

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I have the same problem and I am very frustrated.  I am about to return the damned thing.
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MyQ Community Manager, Employee

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Jonathan, I've asked a customer support agent to contact you. Look for an email tomorrow. Lauren 
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Amanda McDowell

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I CALLED AND THEY TOOk care of it. I was putting “green” because the light was green but it was actually asking me what color my learn button was, which is purple! Easy fix but the terminology was making me confused. Maybe that’s your same issue?
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MyQ Community Manager, Employee

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Amanda, glad we could help.