Can not login to myq app, can not reset password for weeks now.

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  • Updated 7 months ago
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Chris Kish

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Posted 7 months ago

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MyQ Community Manager, Employee

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Chris Kish, thanks for the info. You can use the following steps to unlock your account via the website (https://www.mychamberlain.com/) or MyQ® Home Control App.

Steps:
1.Click 'Forgot your Password?'
2.Enter the email address that was used to create the MyQ account at the prompt.
3.Log in to your email account.  You will receive an email containing a new generic password.
4.Log into your MyQ account with your user name and the new generic password.
Note: The new generic password remains valid until you change the password. 
5.Go to the Account tab and change your password to a specific, confidential password.

If you're still having problems after following these steps, please send me another note and I'll have a customer support agent contact you directly for further assistance. But hopefully, this will do the trick. Thanks, Chuck