Bizarre door activity!

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  • Question
  • Updated 9 months ago
I've reset to factory default after having trouble changing to a new wifi router but now no matter which of two doors i program with the app, both doors always open together, one a quarter of the way and the other fully.. bizarre!  please help!
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Paul Repar

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  • frustrated!

Posted 9 months ago

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Paul Repar

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further, i've tried to reset the doors/sensors using buttons 1 and 2 on the hub to no avail.
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Paul Repar

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even further, i've performed a full factory reset of the hub and still the same problem prevails!
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MyQ Community Manager, Employee

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Paul, thank you for the info. I've requested a customer support agent reach out to you for assistance. Please look for an email. Thanks, Chuck