B750 - WiFi Will Not Connect

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  • Updated 2 months ago

I purchased a B750 with integrated WiFi in part because I wanted the ability to monitor and open/shut the door remotely if required.  The opener looks nice and is super quiet, but the WiFi setup is the worst I've ever dealt with...and I've dealt with quite a bit.

I have scoured these forums and tried everything suggested...resetting the WiFi, using an ipad, a laptop, and an android phone.  Nothing works.  I'll get connected to the MQ wireless signal so it can bridge to the route and connect, but the connection never seems to happen. According to the Chamberlain help documentation, a solid blue light indicates that the opener is connected to the phone, tablet, or PC.  The only device that came close was the laptop. I'd open the browser and go to setup.myqdevice.com and get an error saying it can't connect or a time out error.  I ran diagnostics and the following problem was identified "website (setup.myqdevice.com) is online but isn't responding to connection attempts".

Opener: B750

Router: NetGear Nighthawk X10

SSID: Visible

Security Type: WPA2-PSK

If anyone has any ideas I could use them.  This shouldn't be that difficult, and when I write a review on the site for where I bought this thing, it's not going to be pretty. 


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Johnny D

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Posted 9 months ago

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Johnny D

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Well, I finally got connected. After connecting to the MyQ network I took a look at the IP address. It was 192.168.10.2, which is not the range my network runs on. I gave the connection a static IP address in my network range, but that didn’t change anything. Then I changed the connection back to DHCP, let an address be assigned, and went back to the setup.myqdevice.com site. ***POOF*** I was connected in less than 60 seconds. What a horrible setup experience.
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MyQ Community Manager, Employee

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Johnny D,  glad to hear you were able to get everything working. Please let me know if you have any further questions. Thanks, Chuck
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souvik dutta

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There are some steps missing. 

First follow the steps mentioned in the Manual to connect to the MyQ WIFI SSID. However before you go to the browser for setup disable your data on the phone. Your phone should only be connected to the MyQ device through Wifi. The setup then works fine. 
However once the serial number is registered, dont yet install the app, go to the website and connect to the garage door. Once you are able to control the garage door through the website. Now is the time install the app and you will be able to operate the door through the app. 
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Marlene Zimmerling

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Perfect guidance Souvik.  Thank you!  

Would have saved me a lot of pain if Chamberlain was able to explain this so clearly.
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souvik dutta

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Glad I coud help.