Ask Siri

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  • Updated 6 months ago
When using ask Siri to open or close the garage door, the operation works and I get the notification from homeKit app that it was complete but Siri thinks that it did not work. It says something is wrong and to try again, but the notification shows that it worked.
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Joe

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Posted 1 year ago

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MyQ Community Manager, Official Rep

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Joe - I'm looking into an answer for you right now.  More soon. Chuck
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David

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Apparently when calling tech support, Chamberlain is placing the blame on Apple, which is unlikely to be the case or you’d see it with other devices as well, like a front door lock.
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Bryan

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Same issue here. 
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jalanjarosz .

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If your iDevice leaves your home WIFi network, this would produce a HomeKit error.

HomeKit doesn’t not allow for remote/cellular access unless you have a secondary iPad with iOS 10+ or Apple TV setup for HomeKit remote access.
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Ethan

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I can confirm that it likely IS an Apple issue, as I occasionally receive the same error notification using my Hue lights and Schlage door lock. The requested command actually completes, but it reports an error. I just request a status update a minute later and it usually reports the correct state.
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reveillex2

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Same issue here.
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MarkP

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I can open and close the garage door from the Home app but using Siri to try and open it does nothing.  "Hmmm. Your garage door reports that its still opening.  You can confirm by asking me again in a few moment."  This was on Wifi.  On cellular, Siri does nothing.
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MyQ Community Manager, Employee

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Working to get you an answer. Lauren
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Scott

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Lauren, what was the resolution to this issue? I have the same problem and would like to get it fixed. Thanks -

Scott
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MyQ Community Manager, Employee

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Scott, thanks for checking in. We'll post an update on this thread as soon as we have more information. Thank you for your continued patience. Lauren
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Scott

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Any update on this?
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MyQ Community Manager, Employee

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Scott, if the open/close operation is successful and if the notification shows success, as Joe mentioned, this leads me to believe this is a Siri/HomeKit issue, and not an issue with MyQ. 

If your situation is different, please provide more details of what you're experiencing so I can better help you diagnose the issue. Thanks, Lauren
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Scott

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Lauren, the notification often reports a false. failure; that’s the problem.
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Mike Schmidt

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Same issue here. Are Chamberlain not able to reproduce this in testing?
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David

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They almost certainly could and probably have. That will likely go unacknowledged though, as they probably don't have a solution.
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MyQ Community Manager, Employee

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Scott and Mike, please provide additional details about the issue you are experiencing, so we can better support you in finding a resolution. Since this is an integration with a third party, some solutions may only be available through contacting their support team. Thanks, Chuck
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Steven

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I sent you two responses to your email. The behavior is very clear—the door opens fine when I ask Siri to do it, but the MyQ is not sending a “command complete” signal back to Siri to tell her that the request is complete. So the Siri window remains open, and she says “Hmm, your garage reports that it is still opening. You can confirm with me in a few minutes”. And it gives a link to the Home app. The main annoyance is that the Siri window stays open—I have to hit the home button to get rid of her. Otherwise, the door opens and closes fine with Siri, through the HomeKit, and through the MyQ app. And if I close the Siri window and ask her again if the door is open, she says yes. :/
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Steven

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If I could please ask, stop the back and forth on this. The issue has been clearly described by multiple users on here, and there is no more troubleshooting to be done on the user end. If you want to advertise this capability for your product, figure it out with Apple—I’m not having any problems with Siri doing this for the 15+ other SmartHome products I am using in my house. Thank you.
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Scott

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Chuck, thanks for your involvement and I did notice I was sent a customer support email. However,, Steven has hit the nail on the head. The behavior I’m experiencing is exactly as he describes. I don’t know what else I could contribute to a customer support interaction, unless Chamberland has some ideas they would like to try out that they believe will remedy this issue. If that’s the case, please let me know.

I would echo Steven’s comment about the MyQ being the only HomeKit device that behaves this way. I have over 50 Hue lightbulbs, HomeKit switches, thermostat, and more, and out of all of them, the MyQ is the only HomeKit device I have that behaves this way.

Thank you for continuing to investigate this problem. Please engage with Apple as necessary, on behalf of your customer base. I’m sure Steven and I are not the only ones experiencing this issue, and if you were to work with Apple to identify and solve this problem, I’m sure you would win a lot of good will with your customer base.
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Steven

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I received your email response, thank you. Yes, Siri is able to open and close the door, which is nice. But as I said, the handshaking is not fully functional, because it isn’t manageable to have Siri respond with an error every time I use this capability, and keep her window open awaiting my response. If I have to take the extra step to close out of Siri to complete the process (which is not the case for my Hue bulbs, my Ecobee thermostats, my Wink-enabled Zigbee and Z wave devices, my Sonos systems. my security alarm, or my surveillance cameras), then it isn’t worth the benefit. If I’m in my car doing this, CarPlay stays stuck on the Siri window, and so does my iPhone and iPad. It is a safety issue to have to fiddle with this while driving, and a security issue if Siri keeps the phone from locking after use because she can’t close a command.

I spoke to Apple, and they have no workaround for this—they told me to contact Chamberlain, because the issue isn’t a problem in iOS. So either you bump it uphill to your programmers, or I can’t make use of the expensive add-on I paid to you to integrate MyQ into HomeKit—it’s that simple.
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Jer

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I can tell you all exactly (well almost exactly as you will see) when this started happening since I have been getting the Siri response of "Hmmm. Your garage door reports that its still opening. You can confirm by asking me again in a few moments." for a few months now. 

On iOS 11.0.x, it worked perfect. Siri would report if the garage was open or closed correctly when complete and it was a quick response. It was either when I updated to iOS 11.1 in October or iOS 11.2 in December when it started happening. 

I never came here to post anything about it since I figured it WAS an Apple HomeKit issue and it would get worked out in a .x bug fix since I noticed it after a major iOS dot release. That still hasn't happened so I figured I would come to these forums to see what was up. 

Again - I can't remember if it was the iOS 11.1 update or the iOS 11.2 update but one of those updates definitely caused the "Hmmm. Your garage door reports that its still opening. You can confirm by asking me again in a few moments." and delayed response issue with the MyQ HomeBridge. It was working perfectly in iOS 11.0.x
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Mike Schmidt

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I've also been experiencing this issue when using Siri.
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Jer

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oopppsss...didn't mean to post in the reply above. meant to create my own reply, so I will repost here:

I can tell you all exactly (well almost exactly as you will see) when this started happening since I have been getting the Siri response of "Hmmm. Your garage door reports that its still opening. You can confirm by asking me again in a few moments." for a few months now. 

On iOS 11.0.x, it worked perfect. Siri would report if the garage was open or closed correctly when complete and it was a quick response. It was either when I updated to iOS 11.1 in October or iOS 11.2 in December when it started happening. 

I never came here to post anything about it since I figured it WAS an Apple HomeKit issue and it would get worked out in a .x bug fix since I noticed it after a major iOS dot release. That still hasn't happened so I figured I would come to these forums to see what was up. 

Again - I can't remember if it was the iOS 11.1 update or the iOS 11.2 update but one of those updates definitely caused the "Hmmm. Your garage door reports that its still opening. You can confirm by asking me again in a few moments." and delayed response issue with the MyQ HomeBridge. It was working perfectly in iOS 11.0.x

The more I think about it - it may have started after the 11.2.1 update where Apple released "iOS 11.2.1 was released on December 13, 2017. The update fixed remote access for HomeKit devices." I wonder if tweaking HomeKit then, affected the MyQ bridge? I'm positive it was an Apple iOS update that started/caused the issue and since 11.2 and 11.2.1 came out within a week of each other, I am starting to remember it was after this update that the issue started.
(Edited)
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Rick Zaccone

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I'm having the same problem.  Siri is able to open and close my garage door, but when opening, I get the message "Hmmm. Your garage door reports that its still opening. You can confirm by asking me again in a few moments."  I'm using iOS 11.3.  I've only had my bridge installed for 2 or 3 weeks.
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Dean Weinert

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Hi there. I just un-boxed and installed the MyQ HomeKit, paired with a MYQ-G0301 Chamberlain MyQ Smart Garage Door Opener. They're controlling a Liftmaster/Chamberlain garage door opener. I have an iPhone 8+ running iOS 11.3. I've observed 4 issues thus far:

Issue #1: when using Siri to "Open the garage door":
  1. The door starts opening.
  2. A Siri error appears saying "Hmm. Your garage door reports that it is still opening. You can confirm by asking me again in a few moments." It also has a button to "Open the Home app"
  3. Siri remains on the screen and the phone will not dismiss the message or switch the screen off until I press the phone home button or power button.
  4. The garage door finishes opening about 1-2 seconds after the above message appears.
Issue #2: When using Siri to "Close the garage door":
  1. The MYQ-G0301 starts beeping indicating that the door is about to close.
  2. The door start closing.
  3. A Siri error appears saying "Let me work on that..." This remains on screen for 15 seconds.
  4. After the 15 seconds a second Siri error appears saying "Sorry I wasn't able to do that."
  5. The door completes closing 1-2 seconds later.
Issue #3: I've seen a couple of occasions now where Siri reports the garage door is closed when it is in fact open. This is completely unacceptable and has fractured any trust I had in this product. The 'Chamberlain MyQ' app states that the door is open, contradicting Siri. The Apple 'Home' app still shows the status of the door as 'Opening' with a spinning wheel indicating that it is still opening.

Issue #4: The Chamberlain MyQ app seems to lag when first opened. Some times it takes up to 10 seconds for the door to update status from Open to Close or vice versa. IE: if I close the door with HomeKit or the manual button, then open the app after it has closed, the app still reports the door as open for 3-10 seconds before refreshing and showing the correct status.

The first 3 issues appear to be related to a timing problem; my door takes 15 seconds or so to close and the Siri/Home interface seems to time out prior to getting the 'complete' signal from the MyQ HomeKit. Is there a time-out setting that I can modify?

Given this issue has been widely seen for almost 6 months, I'm disappointed these rudimentary faults still exist with the product. I'll give you 2 weeks to adequately address them, or demonstrate some tangible commitment to resolve them before I request a full refund for my 3 Chamberlain products, including the opener itself. There are many modern Genie models that offer the same functionality and do not seem to suffer these symptoms.

I'm a technical user and am willing to perform any advanced diagnostics or trial any beta apps you may have to remedy this.
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Mike

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I am relatively new to MyQ. HomeKit integration works about 70% of the time. I often get “sorry, I wasn't able to do that” from Siri. I’m really becoming disgusted with it and am strongly considering returning my home bridge and 888LM if it doesn’t get resolved soon.
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MyQ Community Manager, Official Rep

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Mike, can you provide some details on what exactly isn't working and what you've tried? - Chuck
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Mike

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Hi Chuck.  I haven't determined if there is a pattern yet, but it seems to happen most often when I ask Siri to close the garage.  Thinking that there is a possibility that there is a problem with HomeKit communicating with the HomeBridge, I have tried moving the HomeBridge closer to my wifi router, and conversely, moving it closer to the 888LM.  Neither seem to make a difference.
(Edited)
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Mike

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Hi Chuck. Haven’t heard back from you in a week. Any updates?
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Mike

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Why did you even ask for details if you were not going to bother to respond?  Chamberlain's customer service is a joke.