As a cloud service, there needs to be a "service status" page to help diagnose issues

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  • Updated 1 month ago
I just ran into an issue where the Amazon delivery guy stated that he couldn't open my garage door.  I went into my own myQ app to verify the status thinking that it was most likely a connection issue between Amazon and myQ.  However, I found that my device was in fact offline.

I've never had this issue before, so began researching how to verify what was going on.

But I was disappointed to discover that there is no, or at least no easily located, service status page.  When you have cloud connected devices that depend on remote servers for full operation, it's usually best to verify that there isn't a server issue prior to beginning hardware diagnostics.  As my hub device had a solid green light, it really appears everything was good on my end.  So I'd lean more towards a temporary service interruption.  But, without that status page, there's no way to verify and quickly rule this out.

And now, somehow, when clicking on the missing device button, and not completing the process, my entire device has been deleted from the app, which is just dumb programming.  So now I'll have to reinstall this device as though it were brand new, and re-configure all of my settings.  Not fun!
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Timothy Katje

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Posted 1 month ago

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