Are they really trying to charge a fee for connecting to IFTTT?

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I have been waiting for IFTTT integration for years.  Reps for Chamberlain have been promising integration for a long time now.  I have been strongly considering replacing the MYQ with a more reliable product from a company that takes integration seriously.  They finally made it possible to connect to IFTTT and it appears that you have a to pay a subscription fee!!!  Unless, I'm misunderstanding, that is absurd -- a complete slap in the face to owners who have been promised this basic integration (and much more) years ago.  If this truly is the case, I think it's time to bite the bullet, admit that I bought a obsolete, inferior product, and switch to a competitor.  
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longj

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Posted 2 years ago

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MyQ Community Manager

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longj, we do sincerely appreciate your feedback. Your comments are being shared with the executive team so they understand how members of the MyQ Community feel about this issue. In the meantime, perhaps you would consider taking advantage of the free trial, just to see how you feel about the functionality? Best regards, Lauren
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longj

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Can we expect another 2 years for anything to happen?  I think I'll look into other options, thanks.  
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Adam Shepherdson

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I have to admit, Setting up my google assisstant and getting my logitech harmony setup (a number of years old) to work perfectly, but my newish MyQ Opener is asking for money? completely absurd. 
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Robert Buchanan

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What a shame, as a seller of this product and a recent owner -
soon to be ex-owner I'm really disappointed that you're charging for this. I go into multiple homes everyday to talk about smart technology. Now I know better than to recommend this product. No geofence opening is also a big problem I hoped to solve with ifttt. Not going to open an app to open a door - that could be automatically done - instead of using a clicker. Return policy is up in January, holding breath.
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MyQ Community Manager

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Robert, we appreciate your perspective and your feedback. I'm forwarding these insights to our marketing, engineering and executive teams. Lauren
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Romeo

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I am disappointed that chamberlain has taken this route.  I am also a tech guy that promotes smart devices but will not be recommending Chamberlian. 

It was bad enough that i was an early adopter purchasing the myq, then finding out that i have to purchase a new bridge to make it work with apple home kit?!!
Now if i want to make wit work with google home/mini or IFFT, i have to pay a fee?!!  Sounds like nickle and diming. 

If you provided value like working with fedex and ups and they can slip the packages in your garage and then close it, then maybe i can justify the subscription.

Just disappointed and possibly lost my business.

 
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MyQ Community Manager

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Romeo, thanks for your note and communicating your concerns. We will continue to add features, functions and third-party integrations, and hope you will continue to consider using our expanding set of services. Lauren
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Jeremy Shubitz

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agree on the fee, a bit ridiculous...Ring is $30 but provides a service.

that being said, The close door feature at 9pm opens my door when closed.

There is no feature to open the garage door on IFTTT...like hey "alexa, open garage door" - MyQ is concerned with safety.

So the $10 technically does not provide any value whatsoever.

Thanks...now i just need to figure out how to end the free trial.

BUT yes, I DO recommend and love MyQ attached to my opener - so THANK YOU FOR THAT (but i paid you for that too)  Looking forward to more innovation.
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Jeremy Shubitz

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agree on the fee, a bit ridiculous...Ring is $30 but provides a service.

DO recommend MyQ, attached to my garage door opener - THANK YOU.
Looking forward to more innovation.

That being said, the IFTTT recipes have no value: The close door feature at 9pm opens my door when closed.
Also...There is no feature to open the garage door on IFTTT...like hey "alexa, open garage door" - MyQ is concerned with safety.

So the $10 technically does not provide any value whatsoever.

Thanks...now i just need to figure out how to end the free trial.
(Edited)
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megajustice

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Yea the “fee” is precisely why I’m not buying Chamberlane.
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chinh

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Can you tell me what ifttt subscription gives you?

So there is no way of closing the garage by Siri (unless unlocked) or google assistant or ifttt correct?
(Edited)
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Eric Adams

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Silly to consider paying for Google or Alexa access. Got the smart hub for Christmas, will be happy to return (wasted $100) if access to Google Assistant isn't free, like 100% of ALL other products....think about it...
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Eric Adams

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Silly to consider paying for Google or Alexa access. Got the smart hub for Christmas, will be happy to return (wasted $100) if access to Google Assistant isn't free, like 100% of ALL other products....think about it...
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The Fuzz 53

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Same here.  I was looking for to using Google Home to open and close the garage door and most of our guests come in that way.  There is no way in hell I am paying a fee for this.  Very disappointing.  That and I still can't set the correct time on my MyQ account.
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Scott Malkin

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IFTTT is supposed to be free for users. It was founded to be that way. Yes... companies pay a fee to maintain compatibility with their applets, but then reap the sales benefit. Chamberlain is the first and only company I have heard of so far that is charging users for a service that is supposed to be free. I'm glad I did research before buying. No Chamberlain for me. Well... that's a "conditional if statement".  If they drop the monthly fee, then I would consider one. It has the features I want at an affordable price. The subscription fee is a deal breaker though. :D
(Edited)
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Jonathan DeWoskin

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Lauren - no matter how well the functionality works, charging for integration when the expectation is that it's free is just bad form. Do you honestly think people will pay you for the convenience of using their voice to close their garage door when they can just pull out their phone? Or punch a keypad? Or keep a transmitter in a handy spot?

My wife and I love connected tech. We have lights all over the house with scenes we can control with Alexa so we don't have to walk everywhere to flip the switches. We have a media center on a remote control that we can control with Alexa to play, pause, change the channel or input source. Cost for this convenience: ZERO DOLLARS. Both products offer free IFTTT integration, but work directly with Alexa so there's no need.

Had either company charged a montly fee for this convenience, there's no way we would have bought them. And these are products that offer infinite combinations of lights and sounds. Your product can CLOSE A GARAGE DOOR. Oh, and turn a light on.

Knock it off. Connect your product for free like everyone else.
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Rafael S

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Agree. Not only am I pissed of that I have to buy new hardware for HomeKit integration. You also want me to pay for ifttt. Last chamberlain product for me. What crap of customer service. Trying to nickel and dime your customers. Shame on you
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David Stanek

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Lauren: So what's their feedback? It seems ridiculous to charge so much for something like this. It shows that they don't get the connected home idea at all. Your 'API' shows that you don't get the technology space yet. I'm actually a little worried that you can control my garage door at all.

I've been thinking about building something that would allow me to bypass your site completely. Maybe this would be interesting for others as well.
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KWolfe81

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I'm putting something together that'll work with no subscription fee.  The hardware is exceptionally cheap:

https://www.ebay.com/itm/263448634774
https://www.amazon.com/dp/B0011W4YNK

Unfortunately, I ordered the relay board from China, so it'll take few weeks to get this up and running.  But the nice thing about that board is that it's running an ESP8266 so reprogramming it should be fairly straight forward.  I'll try to document as much as I can so other's can replicate.
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megajustice

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I like this approach but it is proving easier to simply rip out all the outdated boards or bypass the signal controller in the Chamberlain and replace it with these https://www.arduino.cc/ - this gives full control for any iot interface, Google, Apple and Amazon. The libraries are very mature.

There isn’t much happening internally on these openers so there seems to be a way to simply gut all LiftMaster and Chamberlain boards plug and play.

We are looking at a few hardware options and retrofitting methods. Honestly, the easiest is to simple plug in two wires into the back while leaving the existing controls in place.
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KWolfe81

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Arduino?  Too easy,.  ;)  But also a bit expensive after you buy a wireless shield.  

As far as connectivity to the opener, my thought is to leave all the existing controls in place.  All you have to do is short the control wires to get an open/close response from the unit.  Have the MCU do this, wait 20 seconds, check reed sensors for verification, report status back to the user.  

For reference on the controls:
https://electronics.stackexchange.com/questions/141076/what-is-the-name-of-the-protocols-used-to-let...
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megajustice

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Agreed. Why do you have to short the control wires? They seem to respond from any input. Remove the wires and bring them into your new control unit.

I’m considering this part for an upcoming project and this solves many of the issues I know you’re thinking of.

https://www.kickstarter.com/projects/...
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David Hesford

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No need for wireless shield, use a LinkNode D1 board for under $10 which is basically an Arduino Uno with built in Wifi.  I've used them for other projects and they work well:
https://smile.amazon.com/LinkNode-ESP8266-WiFi-Board-D1/dp/B01DD641G6/ref=sr_1_1?ie=UTF8&qid=151...
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Keith Abe

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Imagine if every piece of automation in your house charged you a subscription. The cost of automation would outweigh its benefits in most cases.

This is a prime example of a company trying to squeeze more money from its customer while providing mediocre service.
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Jeff Maroney

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This is a joke. Absurd.
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Kevin Schovan

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This is not one of your best ideas!  People will purchase your product because it integrates.  The market will know and steer clear. Too bad!  The world of open systems, open api's, etc  will help your products flourish. It seems counter intuitive but a hard lesson to learn when others in the same market begin to gain market share.  My Alexa wanted to control my Garage Door and I was thinking about adding a gate control.  Oops! Not anymore.
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znelson

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I’m in the market for four openers with internet and API support. No way in hell am I buying a Chamberlain with this nickel and dime approach. It’s bad enough the current chamberlains I have push way beyond their limits with no safety feature to prevent the track and brackets from bending. Ridiculous!!!
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DrVenture

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I was an early adopter of the Chamberlain, and was initially disappointed that, while it could pair with IFTTT (free of charge at that time), they refused to let the system be used as a "Then" action, only as "If" triggers...for "safety reasons" (the example given was that closing the door could crush a child, insert eye roll here, since there's a sensor for precisely that). I gave up on integrating it with anything since, with the exception of maybe setting up some geofencing rules to open and close it, I didn't really want much by way of automation.  After all, I have a security system that integrates with my Nest thermostat, so I don't need the garage to trigger "home" and "away" modes.   Heck, I can also trigger with my Kevo and 

Then I was setting up my new Google Home Minis (because automation is catching on precisely because it is not only convenient, but AFFORDABLE), and saw that Chamberlain was available, I got SO EXCITED, which means I was even more disappointed that they'd gone back on their "safety concerns" BS in favor of trying to swindle users for subscriptions for *each* *individual* *service*. Wanna pair with Google Assistant, which would let you voice operate your door? That'll be $10/year (at the discounted bulk rate). Double that if you also want to pair it with IFTTT. I'd love to find the person responsible for this and punch them in the throat, twice a month. But I'll do it at a discounted rate so they only get 20 punches per year instead of 24. Jerks.

I've now added "new smart garage door opener" to my mind map for my home automation plans.  Nice job shooting yourselves in the collective foot.
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David Stanek

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I just wrote my own integration so that I can close (and open!) my door using voice commands. I'm not sure how many developers they got working over there, but it took me about an hour to get the API to work with Alexa and another 2 hours to get it to work with my Android phone.
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Kevin Schovan

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Please Share on github!
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David Stanek

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Let me get things cleaned up and I'll post it. 
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KWolfe81

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@David: Awesome!  What's actually doing the connection to the garage door opener? Homekit?

My original plan of hooking up an Itead WiFi relay (https://www.itead.cc/inching-self-locking-wifi-wireless-switch.html) directly to the GDO did not work as a simple short on the opener clicker doesn't cut it anymore (must be comms over the line).  Instead.  I tied the GPIO out on a RaspberryPi Wireless0 to the button input on a remote control clicker and then toggle the pin with a simple shell script.
(Edited)
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David Stanek

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I wrote a little Python webservice (running on AWS Lambda) that talks to the MyQ API. Everything just uses my webservice to perform garage operations. I also haven't gotten to doing Android notifications because I haven't had the need yet.
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KWolfe81

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@#$% Wow, how did I never even bother to look for a MyQ API!?  I assumed because they were charging $ for IFTTT and all this BS about security, that the API would be closed and locked out.  Problem.  Solved.!  Thank you

https://www.npmjs.com/package/myq-api
account.setDoorState(id, toggle)
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Richard

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The reason you couldn't tie into the GDO button is because it's got security +. The older models worked more like a doorbell. The easiest fix is to tie it into a battery operated remote and use the wireless trigger to short the switch.
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KWolfe81

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@Richard - exactly what I ended up doing.  Plus, I was able to power the remote from the RaspberryPi (can't remember if I used 3.3v or 5v), so no issues with battery life.  But, like all things wireless, I don't trust the link as much without feedback.  The MyQ API will solve that (and other problems).
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Jerry Volkin

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Came here to add me to the extremely long list of people disappointed about the monthly fee. It's "tokenism" and denigrates your customers. I have 3 adult kids all buying homes and will recommend they stay away from MyQ based systems. Your company is unique in the request for a fee and the word is out far and wide on many websites now.
How does it feel to have higher-technology based customers (your future) disappointed that they bought your product? Your management decision is a broad-based display, like a large neon sign next to the highway, to avoid your products. Your argument that it keeps your cost of your product lower is pure BS and goes against what your competition proudly proclaims. Great advertising for them!
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Mark Morris

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Ditto Ditto Ditto well said Jerry!
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Brian McCarthy

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Came here looking for the cost seems like it's a dollar a month but found the API I'll be playing around with that oh and Chamberlain don't charge for this. Bad Business decision
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jerome palmer

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I have to agree charging a subscription fee is profoundly myopic. I was about to hop in the car and go buy two B970 units. I'm a little iffy on the wifi value but I'm an early adopter geek and that's what geeks do. But I'm also cheap when it comes to seeing poor value. read more reviews. hmmm crappy wifi performance and have to pay more bucks for connectivity subscription. The bell sand whistles are around 270 bucks each and the cheapy  basic unit is around 130. So for $10 a year they through away $280 in business. Why would you do that?

And what's with No LED bulbs? I get it, it's hard to control and predict what frequency they will switch at. BUT why does the consumer have to install them? WHY don't the units already have LEDs installed?  Why is that a post installation requirement. it should be part of the default unit. At cost LEDs are less than a penny a lumen. 
Kindly put a product in front of me I want to buy.
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gryhnd

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No disagreements. FWIW, do a search here on my handle and you'll find how I've "fixed" this situation.
On the topic of of LEDs, I use these in my 8550 without any problems at all.
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Michael D Wilson

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I wanted to replace my 3 original openers. My garage is detached from the house. Was looking into purchasing at the 1 1/4 hp Chamberlain openers until I found out the additional fees. This is insane. Would I be looking at three fees??? If so, forget any of my friends using any Chamberlain Group product. I am not considering paying a fee for one let alone 3.
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Chris Pick

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I am really sad.. I just had a garage door and wifi opener installed. I did not think much of it other than it was wifi.. I use wink so I thought that I could use my wink integration.. Turns out I can open with wink, but not wink integrated with google.. sigh.. and you charge for google home integration.. Thinking about building an IOT addon that will provide google home integration and sell it on kickstarter just to prove a point that charging $10 for something that should be free and giving you good word of mouth.. But instead I will rell all my friends amd family to stay away from your products.. You might have sold me an opener via the installer BUT i guarantee you none lf my friends will want to buy your product.. Hopefully they buy my kickstarter..
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gryhnd

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David Hesford

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Interesting, when I click on your link "My solution" a window appears citing" the following message: 'Sorry! You don't have access to the content you requested. If you think you should have access, please contact the administrator of the community.'  The administrator must have your post blocked?
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gryhnd

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Well isn't that mighty sweet of them. Yep, they tried to hide it from me by setting it to private so I would see the post but others cannot. I guess that's pretty telling about their views, isn't it. So just go to my website instead.
(Edited)
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gryhnd

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They've also blocked Dylan Strohschein 's posts about his Alexa skill.
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Jeff Maroney

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Hell yeah @gryhnd! Stick it to the Man!
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wleeb

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It is this sort of corporate greed in the internet service provider (ISP) space that Net Neutrality was designed to prevent. Chamberlain is certainly not an ISP but the parallels are shockingly similar.

As an end user witnessing Chamberlain's asinine decision to charge for IFTTT connectivity, I can only assume it will be a matter of time before one or all of the following are true:

  • Handheld remote controls and HomeLink require a subscription
  • MyQ app is no longer free
  • Open/Closing the garage door will incur a per event fee
  • Each feature (TTC, Motion activated lights, etc) is sold separately
I can only hope that the Chamberlain Group executive team awakens from their drunken greedy stupor and reverses course. If not, then they could not have teed-up their competition any better. 

(Edited)
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JonathanZ

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I have to agree that charging for IFTTT integration is short sighted.  I am in the market now to buy a new opener.  I would like the buy the Chamberlain, but I won't if this policy does not change.  I hope you really consider eliminating this charge.  You have two weeks before I go somewhere else!  :-)
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John Baboval

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Do yourself a favor and get the Ryobi. IFTTT is just the tip of the iceberg with the Chamberlain problems. The quality is also awful, and the accessories are unnecessarily locked to the brand with the "Security+" garbage.
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BobTheFactChecker

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@John Baboval - Have you installed the Ryobi? I'd love to hear from an actual owner, as that is the model I am looking at.
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Dylan Hobbs

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anyone have a different GDO in mind? im just going to throw this one out because no one will buy it from me. Will post the savage beating of it with a baseball bat on youtube... maybe ill make some of their fees back...
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gryhnd

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I'm having visions of this from Office Space :)
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Mohammad Sallam

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I couldn't a gree more...this a slap to our face and I am already looking to replace this thing.
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FPT

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Same for me. That's the first time I see an integration fee with IFTTT or G.A. If the trend continue like that, they will loose more money because of this shame. All the expected money for the integration will become sunk cost.
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Rich Koerner

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Wish I hadn't bought two top of their line pos's that won't stay online despite being within 10 feet of my router which I had replaced because this junk is always offline. I have ready the troubleshooting info, these won't do 5ghz wifi only 2.4ghz and certain channels and still won't stay connected! Fwiw there are aftermarket wifi internet add on openers that will connect using the wired button connections and you won't be paying a subscription. I just wish I'd bought something else, no Chamberlain, Craftsman or Liftmaster will I purchase in the future.
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Adam Andrew

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Someone came up with a $10 workaround lol - https://www.youtube.com/watch?v=rgKFsByI58I
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Jason Kimbrell

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If you have smartthings, there's a better solution.
(Edited)
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David

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I made a post on MacRumors about it, since it's so out of the ordinary to charge for these integrations. Some people may buy these Chamberlain products and expect it to be free to use the built-in integrations like pretty much every other connected product.
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Tom

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Yeah, this is the first product I've EVER heard of to charge for IFTTT integration.

At least if it becomes a trend we'll know exactly where it started from :/
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Robert George

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It's not going to be a trend. Chamberlain will be the only ones on that boat!!
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David

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These integration companies like IFTTT, Google, and others would be wise to ban the charging of fees by companies using their platform. Otherwise they may see a significant drop off in users if it becomes a trend, as every company/product a customer uses seeks to charge fees. A customer could end up paying a good bit of money if they've got a bunch of integrated devices, each wanting a subscription fee. I for one, will not be paying any fees for integration and would shop elsewhere if it meant doing so. Luckily HomeKit is free, and I assume I have Apple to thank for that.
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Shaun Wilkinson

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Agree, absolutely ridiculous that Chaberlain wants to charge a fee to integrate with IFTTT. I gues once the integrate with echo (if they ever get around to it) they will want to charge a fee for that too.
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Tristan

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Someone earlier posted a screenshot of the "premium subscriptions" page with Alexa listed, so yes, they will definitely charge for that too...
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MyQ Community Manager

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Hi David, 

Thanks for your input, and I wanted to let you know we understand there will be some MyQ users who will choose not to pay for these integrated services. On the flip side, we’re also convinced a majority of homeowners will recognize the value of our integrated services and appreciate the ability to choose precisely the MyQ services that address their needs.    

Best,
Chuck
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longj

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Not a chance over here Chuck. In fact I'm checking out other, more flexible alternatives to replace my MyQ. It's a ridiculously shortsighted policy that really reflects how far behind this company is.
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Robert George

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LMFAO!!!!!! Is this guy (Chuck) for real? Are you kidding me dude? In case you didn't exactly read what you wrote before you hit submit, here it is again.....

"we’re also convinced a majority of homeowners will recognize the value of our integrated services and appreciate the ability to choose precisely the MyQ services that address their needs."

I can't wait for the day when you and the likes of you eat your own words after this company tanks! It will take some time but the day it'll file for bankruptcy it it'll be because of people like yourself.
(Edited)
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Tristan

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I don't see many people finding much value in spending $10 to ask their Google Home if their garage is open. Something tells me that because this feature is not free, most customers will go without. 
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Tom

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Chuck,

No one is going to appreciate paying for a subscription for a home appliance - you may get some users who pay you, but don't mistake their money for appreciation.

It's clear to me you're digging in and convinced you can just weather the storm on this, making more money in the long run. I'm really sorry you've so quickly ended the community dialogue about this, I haven't been a customer of yours for very long, and it's been extremely disappointing thus far.

Alright everyone, let's do some math quick;

Assuming Chamberlain makes $100 profit per garage opener sale, and they're charging $10 a year for this subscription service. They'll need a subscriber to pay for 10 full years before they can make back the profit lost from one customer who is warned off a brand. Make no mistake, they're hoping to milk current owners to make up from anyone who may be scared off by this plan. We need it to be loudly communicated outside these forums now, since most readers here are already paid customers and don't have the luxury of going elsewhere to shop.

This article popped up yesterday:
https://staceyoniot.com/chamberlain-plans-to-charge-for-ifttt-google-home-integrations/
In it Chamberlain rep, "Cory Sorice, VP and general manger of emerging business" says 
...the feedback has been generally positive and uptake has been ahead of expectations. For most consumers, an extra fee means they won’t link their service to IFTTT without having a clear use case. And frankly, given the difficulties that people have had finding a compelling use for the smart home, and the costs of supporting connected devices over the long run, this fee might be a positive step for the industry.
This is absolutely false. I haven't seen a single person who is positive about this in my readings - definitely not a 'generally positive' response. Again, they're reading sign up numbers as approval for their policy.

This needs to stop. They've now made it clear they're ignoring our feedback, so the next step is to communicate to twitter, home depot, best buy, amazon reviews, far and wide the details of this policy. Don't devolve into hateful language, as that will get your reviews removed, but be frank and honest about how chamberlain strung the community along for years with integration promises and then spun monthly fees as a win for the smart home industry.

Every customer which reads that review and buys another product they'll need to get 10 years of subscriptions to make back. Let's be real honest about this policy and help communicate this "positive step for the industry" to EVERYONE.  We definitely need more press - I'm sure they'd love to get tipped off on what a great thing for smart homes Chamberlain is pioneering.

Helpful Links for sharing feedback:
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MyQ Community Manager

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Hi Tom,

Subscription service models are being broadly adopted by consumers across many industries, including entertainment/gaming, smart home video, media streaming services, software/data management, and now the smart home.


-Chuck 
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Tristan

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Chuck,
Subscription models and microtransactions are the bane of the gaming industry and unanimously hated by all. The other industries you listed actually provide a service with reasonable expenses, such as data storage. The only cost to Chamberlain is API calls and IFTTT partner fees, which no other smart home vendor has ever had an issue absorbing in exchange for the free advertising they get from becoming a partner of these services. 

Over time, I can only hope that Chamberlain will see how wrong they are. 
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Tom

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Chuck,

You still don't get it. If I want to cancel my world of warcraft subscription or netflix it's contained to that one service. We're talking about integrated services, and for a home appliance with a lifespan of 15 years.

Saying "Well other people charge monthly, why shouldn't we" as a justification clearly demonstrates how out-of-touch with the entire smart home market you are. It's not a 1 to 1 comparison. I pay car insurance for my car every month, should I pay garage door opener insurance to legally open my garage door? No, that would be absurd, and so is your comparison.

You should compare yourself to products in your own market - the smart home market. Do any of them charge for IFTTT (out of hundreds of partners)? The answer is no - without exception.  I understand you guys may be newer to the smart home market, and may not understand these concepts - I hope you can figure out the BRUTAL mistake you're sooner than later.

I've seen no adjustment/changes to this policy based on all the feedback your customers have given you. Knowing what you know now about the response this would get would you do it again? You should ask yourself that before deciding to dig your heels in to try and wait it out.
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Tristan

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Tom is making a very good point. Kwikset doesn't charge me for access to IFTTT, Alexa or Google Home for my Kevo deadbolts. Ring.com doesn't charge to send status updates through ifttt or control recording through Google Home. Phillips Hue doesn't charge to turn my lights on.

Comparing yourselves to video games, security cameras and music servers is an extremely flawed analogy, and a direct comparison to leaders in your industry only serves to prove you wrong.
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Justin Matthew Masuga

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The universal guide for smart devices is if they require an additional subscription for use after you purchase the said device don't purchase the device. I will not be purchasing a MyQ device. Paying a subscription to open and close my garage door and receive an alert on my phone. That's dumb.
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MyQ Community Manager

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Justin, our MyQ devices come with open, close, and alerts through our MyQ app, which does not require additional fees. The $1/month fee is for adding IFTTT or Google Home integrations. -Chuck
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am

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Good one Chuck. 
Here, I did a little Google search for you on which LAME companies charge an IFTTT subscription fee:
https://www.google.ca/search?ei=hfe8Wpf8K5HqjwPu8Y2wDA&q=ifttt+subscription&oq=ifttt+subscri...

Guess who it is?
(Edited)
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James Bly

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I registered simply to agree with the rest of the users here. There's no basis for charging a subscription unless you are providing some sort of service to the customer or regular enhancements. You have one use case so enhancements are out the window and if the only service you're providing is passing on a few bits of data then you are not providing an actual service. All of the work is funded through the sales of the product and not the service or otherwise you'd be losing money on every product. Your subscription fee is just cheddar.
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igisjvb

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Yeah, pretty darn silly to have to pay for a subscription to open or close the door.  It's not like they have Katie Perry singing me songs while they're doing it or something.  I would have purchased differently had I realized that up front.
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Michael D Wilson

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Just to let you know, due to the fact that you didn't take the time to respond to my questions, I have purchased 3 new openers from your competition.

Will give an update on pros and cons after installing, set up and operation.
(Edited)
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J Schlote

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have to agree, IFTTT integration is free advertisement for people to buy your product, people look for that when making a purchase
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Jake Wesley

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I have multiple devices that use IFTTT, and not one of them charge for it. Competition is going to get tough in this market segment and I doubt your competitors will be charging for this.
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MyQ Community Manager

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Hi Jake, 

Thanks for your input.

The smart-home industry continues to evolve at a rapid pace. One of the evolutions we see on the horizon is the adoption of new payment structures, such as subscription services. 

-Chuck
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Tristan

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One of the evolutions I see on the horizon is a competitor swooping in and filling the void that Chamberlain has created by charging for this basic service. 
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David

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Due to my old GDOs, I'm starting from scratch as far as internet connected GDOs go. Chamberlain has the only HomeKit compatible one at the moment, but I don't think they're a company I want to give my money to. I'm in no rush either (hell, I watched Chamberlain take their time on it for 2 years) so I may wait until another company launches HomeKit compatible GDO's before I jump in. Unlike my ecobee thermostat, there is significantly less value proposition in a connected GDO. A t-stat can save me money, a GDO cannot. And guess which one doesn't charge for integrations.
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Tom

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"One of the evolutions we see on the horizon is the adoption of new payment structures, such as subscription services." I'm interested, could you describe where you see this on the horizon? I mean aside from "We want to make more money."

You make it sound like it's an industry direction things are going when in reality you're forcing it on your customers after years of false promises.
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ccoulson

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"One of the evolutions we see on the horizon is the adoption of new payment structures, such as subscription services."  Ha!  Like Chamberlain is a bleeding edge company that is going to influence the IoT industry!!! 
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Chris

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Chuck,
One of the evolutions I'm seeing is a lot of disgruntled, once faithful customers going to your competitor.  I think corporate better hurry and reconsider their strategy on this pricing model! 
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Mark Morris

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I second this comment! I have purchased your products for years. but if you do not reconsider your decision to charge for home automation integration which should be free I will never buy another Chamberlain product again! in fact , I agree 100% by you being amember of IFTTT, Google Home, Alexa, etc. You are already reaping the benefits of increased sales. shame on you for charging the customer a subscription fee that should be free to start with. I feel this is going to do more harm than good to your business model. I hope you learn your lesson with your lost customers and sales and the greed does not put you out of business! You sound like a company scooping up the crumbs to remain relevant and solvent! good luck with your bad decision. This will no doubt result in very negative reviews.
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Joseph Lampen

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And a year later this trend STILL does not look to favor your 'charge extra for the product AND monthly to play nice' evolution. You can give the product away and charge a monthly subscription fee, OR, as you have chosen to do, charge more for the technology up front and integrate for free with the ecosystem. You can't do both. 
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BBIE

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Tristan said "I don't see many people finding much value in spending $10 to ask their Google Home if their garage is open."

Ironically, these same idiots will stand in line for days for the chance to pay $1,000 or more for a stinking iPhone ...
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Tristan

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True, but an iPhone carries a bit more bragging rights than a garage door opener...
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BBIE

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Bragging that you're that much of an idiot to (a) stand/camp in line and (b) pay that much for a phone, perhaps ... lol.
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Tristan

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I'll gladly stick to my S8.
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Kevin Smith

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I’ve never once stood in line for an iPhone. It’s called buying it online and having it mailed to me. Second I’ll take my iPhone any day of the week with its security built in, fingerprint and or facial recognition that actually works, not have to worry about viruses, malware apps or exploding phones in my pocket!
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DrVenture

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BBIE, not everyone on here is an applehead. Chill out and be outraged at the right entity, dude.  
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Michael D Wilson

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Just had a thought, if this used to be free and now a fee is charged. What prevents the fee to increase, now that the fish is on the hook?
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JB

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After purchasing a new home I was finally motivated to add a bunch of new smart devices. I was happy to find IFTTT and all the great services support for all these devices from various companies. Until I got to MyQ!!! I didn't find a single company that charges for this integration until I started to integrate MyQ. It's absurd and proves how out of touch this company is with their consumer. Making this service free creates value for your customer. Charging for it alienates your customer and for what? Your customer base is not likely to pay your nominal fee and won't generate much to your bottom line anyways. $10 per year...no thanks. Do the right thing and make this free and your customers will support you. Otherwise we'll just choose a competitor and not recommend your product. Your move...
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MyQ Community Manager

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Hi JB, 

Thanks for your input. Subscriptions help us keep product prices low and broaden the number of third-party technologies we support.  If we give our MyQ users the ability to select the integrated services they want, we can provide integrations with broader ecosystems while not charging everyone for a service they may not need.

-Chuck 
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Tristan

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Or, and here me out on this, you could follow the lead of every other technology company and just NOT charge for basic integrations with other services. 

You continuously state that you're doing this to keep your product prices low, but compared to other devices in the market, they're not. For the same price as a MyQ garage, you could purchase a smartthings hub, which contains numerous radios (wifi, bluetooth, z-wave and zigbee) and integrates with hundreds of devices and third party systems at no charge. 

Integration with Google Home is provided by Google at no cost. The webhooks can be written by a single programmer in a couple of hours, and the service would use the same API calls currently in use by the MyQ mobile application. The total cost to create and maintain this integration long term would be a few hundred dollars. 

The rationale you continually bring up to justify your actions are invalid and it is clear that this move is nothing but a cash grab from Chamberlain. 
(Edited)
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J Schlote

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MyQ may get people that already set up the system to pay, but they will remember this when looking to make their next purchasing decision as charging a monthly fee for IFTTT is not the industry norm, this is a monopolistic tactic and MyQ doesn't have a monopoly on the market
(Edited)
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Milind Nirgun

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Chuck, the future of Chamberlain's business depends heavily on integration with these services. Until recently a device like a garage door opener has always been an independent appliance and operated manually. But with the smart home, now it is part of an ecosystem that works together seamlessly with other devices and controlled by a common control source like a phone or VUI (voice user interface) device. You should take a really close look at the business model of all the other smart devices in this ecosystem and see the future vision for your product. No one in this industry charges for integration, it is a service that is assumed and taken for granted by the consumers otherwise it does not belong in that ecosystem. You are at the point of making a pivotal decision for your company. If you continue down this path, you will be looking back at this after a couple of years and realize you were penny wise and pound foolish. It wouldn't matter then as some other disruptor will have taken the market by then.
I am a part of this industry and know what I am talking about. You don't have to take my word but hire some market consultants to evaluate your situation. That will be money well spent.
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ccoulson

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Miland-

Very well put. A number of us who are also deeply involved in the IoT/Smart Home industry have expressed similar sentiment and even offered our domain expertise. Unfortunately, this has all fallen on deaf ears.
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MyQ Community Manager

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Miland & ccoulson, this information is not falling on deaf ears. All of this feedback is being reviewed and evaluated. Hope you both have wonder Thanksgivings.
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Christine

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Please stop charging for Google Home connection. I had no idea this wasn't free and I'm not buying another garage door opener.
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MyQ Community Manager

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Christine, thanks for taking the time to provide your feedback. We understand there will be some MyQ users who will choose not to pay for these integrated services. Thanks, Chuck
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Mark Morris

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What a clueless vendor that all it can do is keep replying with canned replies which are really no help to their sales. They still do not get it and unfortunately probably never will and will struggle to remain solvent.

I just received an email pushing one of their products,and replied No Chamberlain product purchases till you stop charging for Google Home/IFTTT/ALEXA.
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David Stanek

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So Lowe's won't take my opener back. How do I get a refund from Chamberlain? It's clear that when I bought the product the product description listed integrations as a feature, but later removed that item.
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MyQ Community Manager

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David, MyQ garage door openers come with great functionality right out of the box. For the added benefits of IFTTT integration, there is a subscription of $1/month with the first month as a free trial period. Thanks, Chuck
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Richard

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Chuck, just because you say it's great doesn't mean it is, unless you are using the word "great" interchangeably with the word "standard".
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Dave Leong

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Christine, thanks for taking the time to provide your feedback. We understand there will be some MyQ users who will choose not to pay for these integrated services. Thanks, Chuck

Chuck, thanks for taking the time to repeat this statement with no good answers for your customers. What you don't understand is yes some Myq users may not use this service, but some of Chamberlains loyal customers are going to another brand/company!
Thanks former Customer now loyal to Ryobi
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David Stanek

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@Chuck, I just signed up for the trial and it seems that there isn't a way to open a garage. You can get notified if the garage opens/closes and you can close it. So I basically can't do what I would want to do anyway.
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MyQ Community Manager

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David, for security reasons, that function is not available at this time. Let me know if I can help with anything else. Thanks, Chuck
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Ace MagNet

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I was looking at MyQ.  I just read this blog and decided to go elsewhere (Robi)
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Researching Solutions

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Me too. I'm not buying a Chamberlain even if the subscription cost $1 per year. I don't even pay for cable tv. I use an antenna. I sure won't pay a subscription fee to open my garage.
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David Stanek

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Don't worry. The subscription doesn't let you open the garage anyway.
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Bruno Condemi

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What security reason do these clowns refer to? what is the danger? god-man excuses. losers.
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James Bly

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I just won't make chamberlain part of my automation. Just relegate them back to being "just an opener" and that's what I tell those I talk to. They're just an opener.
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Andrew

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Adding my outrage and general disdain for this move. I ended up purchasing an opener a few months back after reading online that you could already integrate this opener with SmartThings and other services (not officially supported, but with a bit of elbow grease.) Come to find, you PREVIOUSLY could, but Chamberlain decided to BLOCK that functionality. 

Now we know why. They decided they wanted people to PAY them for this functionality, which really amounts to nothing more than unblocking an API that used to be free. It's not so much that it's a lot of money (people spend more on breakfast at Starbucks), it's that they are charging for a service that is free / a value add for any other company. 

Greed! See if I ever buy anything from your company again. There are plenty of other companies out there that add things like this as features to differentiate their product... not ways to cash grab. 
(Edited)
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BobTheFactChecker

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See, here's the thing Chamberlain. I am about to replace both of my GDOs on my property. I currently have the MyQ hub on one, and have been reasonably satisfied. Satisfied enough to look into buying 2 new Chamberlain GDO units with integrated MyQ functionality.

Now because you have made this outrageous decision to charge for both IFTTT and Google Assistant, I will be looking elsewhere for my GDO purchase. Assuming that you made $150 profit off each of the 2 units I was going to purchase, you just lost $300. And that does not count all the people I am going to tell to stay away from your platform.

Do you seriously think that you are going to get dozens of extra people to pay the $10/year fee for integration that it would take to make up for the loss of me as a customer?

A bit of unsolicited advice - Reverse this asinine corporate decision before it is too late and you drive away a segment of your customer base (Smarthome enthusiasts) that are very tech savvy and willing to express their displeasure in ways that makes your company look VERY bad.
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David

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A similar situation to my own. My current GDOs are old and not MyQ compatible. I use HomeKit so I don't even need the subscription integrations. However, I also don't want to give hundreds of dollars to a company where the only thing they're consistent in is screwing their customers. I keep seeing the talking point about the value of their integration services. If you ask me there's not much value in being unable to open your door with said integrations. And yeah, yeah, yeah, we've already heard the talking point on that one too, it's not up to Chamberlain's security standards. Meanwhile, I'm seeing posts on garage doors opening by themselves, so what security standards are we actually talking about here?
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MyQ Community Manager

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Hi David, 

User's safety and security is our highest priority; our ongoing security efforts include using industry standard encryption, applying the latest security techniques, and periodic security testing with respected outside services. 

Best, 
Chuck
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David

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The question was really mostly rhetorical.
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KWolfe81

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Chuck,

Can you detail what about IFTTT's integration is falling short of Chamberlain's standards?  You cannot go into too much technical detail in your answer. 

My suspicion is that Chamberlain simply doesn't trust the user to use the service responsibly and it has nothing to do with the technology.

 - KW
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MyQ Community Manager

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Hi KW, 

I believe you're referring to using IFTTT for opening the garage door, is this correct? 

Best, 
Chuck
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KWolfe81

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Sorry for not being clear.  Correct.
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MyQ Community Manager

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Hi BobTheFactChecker, 

We're aware there will be some users who will choose not to pay for our integrated services. We’re also convinced that a majority of homeowners will recognize the value of these integrated services and appreciate having the ability to choose precisely the MyQ services that address their needs.

We hope you will remain a customer. But, whatever you decide, but we’ll respect your choice. 

-Chuck
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BobTheFactChecker

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I can 100% guarantee I will NOT remain a customer if you choose to keep these charges in place. I will also be very vocal in my negative "advertising" of your products, so you are likely to lose out on other future sales. 

It is not even the amount per month/year that is at issue. It is the fact that you are choosing to charge it at all that I have a problem with. No other smarthome device manufacturer has taken this step, and I refuse to support any company that chooses to impose these fees. 

I am quite sure that the decision to impose these fees originated high up in your organization. If this decision maker is doing their job correctly, they are seeing all this negative press being generated and sees two paths open before you:
  • Double-down on charging the fees and hope that Chamberlain can weather the storm
  • Issue a mea culpa statement and announce that Chamberlain will no longer require "integration fees"
I would highly recommend the latter.
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DrVenture

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Let me add to Bob's statement here with a little more perspective.  I *have* a smarthome device that has an *option* for a monthly charge - the Ring doorbell.  It does all the integration on its own, but I choose to pay a not insignificant amount of money per year to be able to archive the video it records past an inbuilt expiration date.  The integration? FREE.  But I choose to spend money with the company.

You want to monetize after purchase? Consider a value added model that doesn't render your marketing hook (crossplatform smarthome compatible) as false advertising.
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James Bly

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Skybell HD has video archiving for free. No subscription. I bought Skybell and I am very happy with it.
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Dylan Hobbs

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Even the replies from the company seem ignorant. 

How much wood would a Chuck fucking suck if a chuck could even get wood?
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fluharfc

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Agree. Tone deaf and ignorant. They will reap what they sow and fail miserably. Glad I saw this thread before purchasing. Morons getting what morons deserve. Justice is sweet. Bye bye chamberlain
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Jordan Jones

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Wow. I’m really hoping that you guys reimburse people that paid for your subscription. It really is the principle that I think is upsetting people. I purchased your garage door product because of the works with google. Then I realized that if I want it to work with Apple I need to buy yet another piece of hardware. I use Apple in my hand and google in my home. I literally use Siri and google on the daily. I can buy a garadget for less money on Amazon and set everything up for free. I love my IFTTT recipes and I think that you guys really don’t know the smart home customer-base. Im going to start your trial while I wait for my garadget to get here and send it back to amazon
Photo of J Schlote

J Schlote

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many people that already own it may pay, but when making a new purchase many will look elsewhere imo

having to give a company that controls your garage door your home address is also a security concern - giving a email address is one thing, a home address means now not only can you open their door, but you know where the door is located - which means if hacked, so do the hackers
(Edited)
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David Hesford

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I am so angry that I added (2) MyQ Remote Lamp Control modules to my system.   I was looking forward to adding a geo-fencing feature until I discovered this ridiculous annual fee.  Really?  Was ready to purchase (2) more, so glad I didn’t.  I’m going with a TP-Link smart plug and switch since they do not attempt to gouge its customers with IFTTT integration fees.
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MyQ Community Manager

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David, we hope you'll reconsider. Subscription fees will allow us to expand and support more third-party integrations that customers want. And you can opt for a monthly fee instead of a yearly fee if you want that flexibility. Lauren
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Tristan

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Lauren, 
I don't think anyone is complaining about the amount of the subscription. The price is affordable. This issue is the fact that there's a subscription fee at all. Your partners and competitors are able to accomplish the same integrations (and more) at absolutely no cost to their customers. The fact that Chamberlain wants to charge for half-baked integrations that cannot even open the door is just pathetic. The fact that many of us purchased the MyQ garage because Chamberlain specifically advertised "No monthly fees" is just salt in the wound. It has been over a month since these integrations became publicly available and you and Chuck are still blindly reciting the same apology, post after post.

It's one thing to be out of touch with the market, but to be provided a monumental amount of negative feedback from your customer base and still continue on the same path shows that Chamberlain does not care about customer satisfaction in the slightest. 
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David Hesford

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Lauren,

There is absolutely nothing to reconsider.  Why should customers purchase MyQ devices when other manufacturers have comparable products, comparably priced and already offer full IFTTT integration with NO FEES?  I suggest Chamberlain is the one that should reconsider their approach to market demand & expectations.
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David Hesford

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Get this, today I receive a postcard in the mail from Chamberlain stating myQ will ‘Sync With Your Favorite Smart Home Technology’.  Nowhere is this ridiculous nuisance fee mentioned: no fine print, no footnotes, no disclaimers.   If Chamberlain thinks customers will embrace this feature then why not disclose the added fee?   
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Milind Nirgun

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Lauren, Chamberlain will be forced to " to expand and support more third-party integrations" for free to survive in this market and be competitive. If you cannot see that now, I am afraid your top management has blinders on. Passing this cost on to customers in this manner is putting you on a downward slide quickly. It would be almost acceptable if you raised the price for your products by $10-$20 to pay for some of these costs. And customers would not even feel the difference while purchasing. They would be more than willing to go with an established brand of openers that worked seamlessly in today's connected home for a few extra bucks.
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Devesh Batra

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really feed sad for this news. Basic integration should be free. You could charge for a premium tier with additional services
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MyQ Community Manager

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Hi Devesh, 

Core features and services continue to be included with the purchase of any MyQ-enabled device, such as the ability to open, close and monitor the garage door, notifications, history, as well as security features that include Touch ID, Android Fingerprint. 

Subscriptions for these integrations help us keep product prices low and broaden the number of third-party technologies we support. 

Best, 
Chuck    
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Dylan Hobbs

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then why does no one else charge? Lutron is free. Nest is free. WTF is your problem?
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daniesq

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I joined this community just so I could add my feedback here. 
Wow! I can't believe you're charging for IFTT integration, something that others provide without added cost. What really sucks is that I just ordered the HomeKit bridge yesterday, so as my package is winging its way to me, I'm discovering that the system I'm upgrading is in fact, for all intents and purposes, obsolete.
I have enthusiastically embraced the SmartHome movement, and have been an early adopter of Ring, Nest Protect, Amazon Echo, HomeKit, Ecobee, Netgear Arlo, Philips Hue, August, Harmony, SmartThings, and WeMo products, great products from diverse ecosystems that all have at least one important thing in common: FREE IFTT integration.
It is unfortunate that Chamberlain has made what I consider a poor business decision to charge for IFTT integration. Aside from the fact that it looks a lot like a money grab, it underscores that Chamberlain doesn't really get the smart home business, a chilling conclusion for those of us that have already forked out the money to invest in the Chamberlain ecosystem.
For the short term, it looks like I am stuck with the MyQ system just because of the HomeKit integration. However, rest assured that I am actively researching replacements, and as soon as I find one, I'm switching. I have no desire to throw good money after bad, and I'm pretty sure that I'm not alone in that.
One last thing. It occurs to me that the majority of MyQ users are most likely pretty experienced smart home users. The time and investment required to modify an existing garage door system, or install a new one, displays a bit more commitment than, say, screwing in a Philips Hue bulb. As such, these users are more likely early adopters and viewed by their friends as techies, which means they're referral sources. Most of the people I know are just getting into upgrading their homes (thanks Echo!) so I frequently get asked for advice on which products they should use. Fortunately, I haven't recommended MyQ yet, and unless the company demonstrates a better grasp of the smart home community, I doubt I ever will. 
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daniesq

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As an update, I have decided to forego the Homekit integration and ordered a Gogogate to replace the MyQ garage door opener. It's been three months since I first posted on this thread, and Chamberlain's insistence on maintaining this ridiculous fee, not to mention reading their daily, even-more-ridiculous justifications of why the fee exists, has made it patently clear that this is a company that does NOT embrace, nor even understand, the home automation community. I look forward to working with a company that will hopefully be more receptive to the enterprising spirit of the typical home automator.  (We are also adding additional August products, a couple of Amazon Echo Shows,  and continuing to build out our Sonos system since these are all companies that have shown a willingness to improvise and engage with home automation enthusiasts. )
Finally, as you can probably ascertain from my posts, I spend a great deal of time at the local BestBuy, and engage a great deal with other home automation enthusiasts there, usually folks that are just getting started and looking for advice. To date, I've just been advising on which products to purchase, however, going forward, for all the reasons listed above, I feel confident in adding advice on the one product to stay away from, the MyQ garage door opener.
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MyQ Community Manager

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Hi daniesq, 

Thanks for sharing your feedback. 

We are committed to investing in a growing number of innovations while providing highly reliable and secure solutions. Instead of increasing the base price of our MyQ garage door openers, this subscription model will allow us to keep prices low and still broaden the number of third-party technologies that we support.

Let us know if you have any other questions. 

-Chuck
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Tom

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Chuck,

We don't care about the base price - we're already your customers. No one here is a prospective customer - any of those would probably leave almost immediately after seeing all of these threads.

Also you keep saying "broading the number of third-party technologies" - that's code for introducing more paid services. It's not what anyone here wants. Stop.

What we want is the product with "no monthly fees" we've already paid for.  Where's that option?
(Edited)
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Amine Bouya

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I'm responding to this because each day i receive emails about this subject and i read comments. It appears that you guys believe that enforcing and keeping IFTT integration fees makes your company look strong. 
Your response is ridiculous. common, think about it! read what you just wrote? 10$ per year so we can keep Myq garage opener prices down. The integation with IFTT is code, and code may need some debug later on the road, then what else could you add to the IFTT integration? nothing. and what subscription has to do with keeping Myq prices low. Chuk, i think you just been asked to defand this subsciption, but internally, you know it's BS. Competion is about being customer focused, if customers don't want to pay a fee for IFTT integration, then ask your company to stop, you going to loose more than gain. 
Me personally, i don't care if you charge for IFTT integration. I'm the kind that don't waste money. I will pay the fee if it goes beyond "Garage open" and "garage closed".   Myq is very limited and it will stay limited. nothing interesting here. Better not to respond next time.
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MyQ Community Manager

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Hi Tom, 

When you purchase a MyQ-enabled device or garage door opener, you have access to core features and services that include: the ability to close, open, and monitor the garage door, the ability to receive push notifications, view your history, as well as access to security features that include Touch ID, Android Fingerprint. 

If you choose to integrate with Google and IFTTT, there is a subscription fee. 

Best, 
Chuck
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MyQ Community Manager

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Hi Armine, 

Thank you for your feedback.

We're aware and understand there will be some MyQ users who will choose not to pay for these integrated services. We are also convinced that a majority of homeowners will recognize the value of our integrated services and appreciate the ability to choose precisely the MyQ services that address their needs.

Best, 
Chuck
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David

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There are also some users like myself who, instead of paying your subscription fee. Will just return your product and buy another product from a competitor.

And then leave negative reviews all over the internet for wasting my time.
(Edited)
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Jay Hannah

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LOL, one canned response after another.  No real evidence of anyone from higher up at Chamberlain giving any response this issue.  This whole IFTTT issue is ripe for a class action suit based on false advertising.  That alone should give Chamberlain reason enough to respond with something other than scripted responses.
 
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Dylan Hobbs

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did corporate write that for you?
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fluharfc

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I hope they lose every penny
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Tom

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While the subscription fee is a terrible plan, it's not even the core issue here - it's how they've been leading customers along promising this integration for years to build a 'base of users'. If they launched this subscription service attached to a brand new product it would fail - they know that.

Instead they've sold garage door openers for years advertising "No monthly fee" - which was a huge factor in the decision making process for customers. Now they have a base of early adopters they can push this on, knowing they've already paid for the product so they don't have the luxury of going to another competitor.

The whole service shows a total disconnect with the market I agree, it'll hurt them long term and they'll see a slow down in new customer acquisition. But for all of us who have bought on based on false promises we're stuck with the choice of paying hundreds for a new opener if we want this promised functionality. They're trying to make things right with the homekit situation, but they did the same thing there - lied for years baiting customers in and then attempted to dismiss away years of lying when they charged us all post-purchase.

It's so disrespectful to your customers to act this way. Your product is great, I just wish it had nothing to do with Chamberlain as a company. If you asked me a few months ago how I liked my opener I would have given it 5 stars, in the past few months with some 'new features' I'd now rate it a 1 star.
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wolfputz

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I just got my setup and am floored and upset I need to pay for ifttt. As everyone else has stated not one of my iot devices charge me for this connection. To state you need to charge is insane. I will be letting all my family and friends know to Steer clear (I am early adopter for Home kit items) and wait it out for a brand that will not bleed customers for free services. I also will be throwing myq in the trash once another brand has HomeKit gdo.

Side note: this was the worst install experience with my craftsman red button gdo. Time to update amazon reviews to warn others.
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David

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If you go to this Apple page you'll see that Nice and NousLogic are listed as having HomeKit GDO compatibility. The latter is only announced at this point.

https://www.apple.com/ios/home/accessories/
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David Savage

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I purchased 2 my q openers for my last house. Waited and waited for IFTTT to add garage door functionally to my smart home. I just moved into my new home with 3 seperate garage doors. I decided to check the community to see if IFTTT was supported yet by Chamberlain. Was delighted to see it was and then downright pissed to see they were charging a fee for something that should be standard. I expect a garage door with IFTTT capabilities to cost more upfront and I am happy to pay that cost up front. But a annual fee for this is just plain stupid. I will be choosing a competitor product for all 3 of my doors. If you guys were smart, you would just charge 20 dollars more per opener upfront and label the hell out of the box on what the functionality could accomplish. Even customers who will never use the functionality will probably pay the extra 20 bucks for the “I might in the future” thoughts. You guys lost a customer for life and all the family and friends I can tell.
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MyQ Community Manager

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David, appreciate the perspective. I'll be passing it along to our executive team. Lauren
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David

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Interesting, ecobee just added Google Assistant support to their thermostats. I don't see a subscription fee though. They must be doing it wrong.

https://www.theverge.com/circuitbreaker/2017/11/14/16645746/ecobee-google-assistant-support-smart-th...
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David

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I bought the MyQ package in anticipation of adding a Google Home in the near future.  Today with the price of Google Home being just right, I finally added it.  I integrated all the smart home devices I had long waited to do, and then came to MyQ.  What a disappointment.  Had I known this before I would have never purchased the product.   

I hope to see a class action lawsuit brought up against you in the future for deceptive marketing and not disclosing fees.

For now I have told my friends and family who have also just bought Google Home's as well to go with another product and not to use Chamberlain.

When you nickle and dime your customers, you lose in the end.
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Ken Garnham

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sure wish i knew this before spending 400 on sat to buy this thing that wont work worth crap,not happy with it at all
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Researching Solutions

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Craftsman and Ryobi have wifi-connected garage door openers that cost less, but have no home automation integration
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Richard

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Craftsman is Chamberlain
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Researching Solutions

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True. But the device is less expensive, and you don't pay a monthly or annual fee.
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MyQ Community Manager

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David, thanks for taking the time to send this feedback. We understand that signing up for the Google Home subscription is not the right choice for everyone. Enjoy the rest of your weekend. Lauren 
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David

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On my packaging it said no monthly fees.  It's not about the decision not being right for me, it's about being lied too.
(Edited)
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MyQ Community Manager

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David, there are no monthly fees to use all of the monitoring, opening and closing features included in MyQ Garage and MyQ Smart Garage Hub. Owners can choose to pay for subscriptions for IFTTT and Google Home integrations if they want the special features and functions available from those third parties. Hope that helps clarify things. Lauren  
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David

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In that case the box should have said "Some monthly fees."  You can't advertise no monthly fees if you are charging any sort of fees related to the product.  It's false advertising and deceptive marketing.  Hope that helps clarify things.
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MyQ Community Manager

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David, thanks for sharing your opinion. These subscriptions are entirely optional and many users receive all the functionality they want with the base MyQ features, but I appreciate you participating in the Community. Lauren
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Brian Eddy

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I've got a connected home, lights, light switches, Google Assistant, Plugs, thermostat, front door lock, security cameras, solar panels, even my irrigation - all are connected and NONE charge for that service. Sorry Chamberlain, I'm glad I did the research because you just lost my business due to your stupid $10/yr charge.
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Lucky McNulty

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They think they can push us around because there's not many good alternatives in this space (yet).  We can either throw our support toward their competitors, or perhaps we target their suppliers.  I'd be happy to throw $100 towards a campaign aimed at Chamberlain and Home Depot for carrying them.  Anyone good at creating web banners?  I'll volunteer to buy the first block of ads.  This kind of bait and switch profiteering should not be tolerated at any of the major stores!
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Lucky McNulty

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Here's a contact at home depot...

public_relations@homedepot.com

We should all write to convey our displeasure
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Lucky McNulty

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I think you can see where I'm going with this, but I could really use some help.  First time trying to figure out google web designer.  Anyone know this program?  How do I scale?  Wanna help?

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Ioan

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I just went through a wave of 'smartening up' my home. I was very excited about being able to open my garage door from my phone and to check if its closed or not. 

Much like everyone else I was upset to find out that the $100 simple controller is not enough to do so with Google Home. I initially signed up to pay $13/year but once I did connect it to Google Assistant I realized the silliness goes even further: I have to ask google to talk to MyQ, who thought this was a good idea?

I will be cancelling my subscription and most likely returning the unit. I know there are alternatives out there, I will just be waiting for those until you guys smarten up and listen to your community. 
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david fung

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I bought this, went here, read everything, and cancelled my order
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Bret Densmore

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In the words of the great Patrick Swayze, "Ditto".
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David

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Chamberlain: Penny wise, pound foolish.
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Jacob Birmingham

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I cancelled my order too. Dumb chamberlain. Just dumb. Join the cause for real. Innovate to make more money. Do not hinder with a simple minded move to add subscriptions.
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Hong Tae Jeon

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I hope IFTTT ban them or charge a penalty for charging the customers.
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megajustice

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I expect they will close the thread soon and I’m happy it’s still going.

If you found an alternative garage opener, please post the pros and cons.
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BobTheFactChecker

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@megajustice

I installed the GoGoGate unit and so far I have been pretty happy with it. Integrates with IFTTT quite nicely, and so I can use my Google Assistant voice commands to open/close the garage door. 
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Patrick Schmunk

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Has anyone tried the chamberlain devices with apple homekit, you have to buy an Apple TV. It’s not free either no matter what you use it’s going to cost something, IMHO go with HomeKit I have been using it for a few months now works amazing, no problems, nothing to complain about.

As to all the complaints coming from the peanut gallery I have been browsing, I don’t think anyone can take most of you ppl seriously, to much sniveling winery.
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Adam Marr

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Welcome to the smart home world newbie. All devices cost money, but Google and Apple don't charge you a monthly fee to use their services once you've bought the device. Neither do any other automated garage door openers. And their services are incredibly limited, not only in terms of compatibility, but in the fact there is no option to open the door, something I used regularly when you could make this work using workarounds. I have a ton of smart home stuff, 6 Google home devices, switches, plugin switches, smartthings, fire and co2, smart sprinklers, ring, all of whom provide the ability to connect to various services for free. So sorry, I'm glad you got your toes wet with homekit (great for those willing to put up with the worst voice assistant available) but it's hard to take you seriously with such a naive and inexperienced viewpoint.
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James Bly

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You can't blame the peanut gallery when no one told them their tickets came with an obstructed view.