Are they really trying to charge a fee for connecting to IFTTT?

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I have been waiting for IFTTT integration for years.  Reps for Chamberlain have been promising integration for a long time now.  I have been strongly considering replacing the MYQ with a more reliable product from a company that takes integration seriously.  They finally made it possible to connect to IFTTT and it appears that you have a to pay a subscription fee!!!  Unless, I'm misunderstanding, that is absurd -- a complete slap in the face to owners who have been promised this basic integration (and much more) years ago.  If this truly is the case, I think it's time to bite the bullet, admit that I bought a obsolete, inferior product, and switch to a competitor.  
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longj

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Posted 1 year ago

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MyQ Community Manager, Employee

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longj, we do sincerely appreciate your feedback. Your comments are being shared with the executive team so they understand how members of the MyQ Community feel about this issue. In the meantime, perhaps you would consider taking advantage of the free trial, just to see how you feel about the functionality? Best regards, Lauren
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JonathanZ

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I have to agree that charging for IFTTT integration is short sighted.  I am in the market now to buy a new opener.  I would like the buy the Chamberlain, but I won't if this policy does not change.  I hope you really consider eliminating this charge.  You have two weeks before I go somewhere else!  :-)
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John Baboval

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Do yourself a favor and get the Ryobi. IFTTT is just the tip of the iceberg with the Chamberlain problems. The quality is also awful, and the accessories are unnecessarily locked to the brand with the "Security+" garbage.
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BobTheFactChecker

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@John Baboval - Have you installed the Ryobi? I'd love to hear from an actual owner, as that is the model I am looking at.
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Dylan Hobbs

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anyone have a different GDO in mind? im just going to throw this one out because no one will buy it from me. Will post the savage beating of it with a baseball bat on youtube... maybe ill make some of their fees back...
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gryhnd

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I'm having visions of this from Office Space :)
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David

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I made a post on MacRumors about it, since it's so out of the ordinary to charge for these integrations. Some people may buy these Chamberlain products and expect it to be free to use the built-in integrations like pretty much every other connected product.
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MyQ Community Manager, Employee

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Justin, our MyQ devices come with open, close, and alerts through our MyQ app, which does not require additional fees. The $1/month fee is for adding IFTTT or Google Home integrations. -Chuck
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am

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Good one Chuck. 
Here, I did a little Google search for you on which LAME companies charge an IFTTT subscription fee:
https://www.google.ca/search?ei=hfe8Wpf8K5HqjwPu8Y2wDA&q=ifttt+subscription&oq=ifttt+subscri...

Guess who it is?
(Edited)
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James Bly

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I registered simply to agree with the rest of the users here. There's no basis for charging a subscription unless you are providing some sort of service to the customer or regular enhancements. You have one use case so enhancements are out the window and if the only service you're providing is passing on a few bits of data then you are not providing an actual service. All of the work is funded through the sales of the product and not the service or otherwise you'd be losing money on every product. Your subscription fee is just cheddar.
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igisjvb

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Yeah, pretty darn silly to have to pay for a subscription to open or close the door.  It's not like they have Katie Perry singing me songs while they're doing it or something.  I would have purchased differently had I realized that up front.
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Michael D Wilson

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Just to let you know, due to the fact that you didn't take the time to respond to my questions, I have purchased 3 new openers from your competition.

Will give an update on pros and cons after installing, set up and operation.
(Edited)
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J Schlote

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have to agree, IFTTT integration is free advertisement for people to buy your product, people look for that when making a purchase
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Jake Wesley

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I have multiple devices that use IFTTT, and not one of them charge for it. Competition is going to get tough in this market segment and I doubt your competitors will be charging for this.
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David

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Due to my old GDOs, I'm starting from scratch as far as internet connected GDOs go. Chamberlain has the only HomeKit compatible one at the moment, but I don't think they're a company I want to give my money to. I'm in no rush either (hell, I watched Chamberlain take their time on it for 2 years) so I may wait until another company launches HomeKit compatible GDO's before I jump in. Unlike my ecobee thermostat, there is significantly less value proposition in a connected GDO. A t-stat can save me money, a GDO cannot. And guess which one doesn't charge for integrations.
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Tom

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"One of the evolutions we see on the horizon is the adoption of new payment structures, such as subscription services." I'm interested, could you describe where you see this on the horizon? I mean aside from "We want to make more money."

You make it sound like it's an industry direction things are going when in reality you're forcing it on your customers after years of false promises.
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ccoulson

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"One of the evolutions we see on the horizon is the adoption of new payment structures, such as subscription services."  Ha!  Like Chamberlain is a bleeding edge company that is going to influence the IoT industry!!! 
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Chris

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Chuck,
One of the evolutions I'm seeing is a lot of disgruntled, once faithful customers going to your competitor.  I think corporate better hurry and reconsider their strategy on this pricing model! 
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Mark Morris

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I second this comment! I have purchased your products for years. but if you do not reconsider your decision to charge for home automation integration which should be free I will never buy another Chamberlain product again! in fact , I agree 100% by you being amember of IFTTT, Google Home, Alexa, etc. You are already reaping the benefits of increased sales. shame on you for charging the customer a subscription fee that should be free to start with. I feel this is going to do more harm than good to your business model. I hope you learn your lesson with your lost customers and sales and the greed does not put you out of business! You sound like a company scooping up the crumbs to remain relevant and solvent! good luck with your bad decision. This will no doubt result in very negative reviews.
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BBIE

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Tristan said "I don't see many people finding much value in spending $10 to ask their Google Home if their garage is open."

Ironically, these same idiots will stand in line for days for the chance to pay $1,000 or more for a stinking iPhone ...
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BBIE

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Bragging that you're that much of an idiot to (a) stand/camp in line and (b) pay that much for a phone, perhaps ... lol.
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Tristan

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I'll gladly stick to my S8.
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Kevin Smith

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I’ve never once stood in line for an iPhone. It’s called buying it online and having it mailed to me. Second I’ll take my iPhone any day of the week with its security built in, fingerprint and or facial recognition that actually works, not have to worry about viruses, malware apps or exploding phones in my pocket!
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DrVenture

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BBIE, not everyone on here is an applehead. Chill out and be outraged at the right entity, dude.  
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Michael D Wilson

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Just had a thought, if this used to be free and now a fee is charged. What prevents the fee to increase, now that the fish is on the hook?
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JB

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After purchasing a new home I was finally motivated to add a bunch of new smart devices. I was happy to find IFTTT and all the great services support for all these devices from various companies. Until I got to MyQ!!! I didn't find a single company that charges for this integration until I started to integrate MyQ. It's absurd and proves how out of touch this company is with their consumer. Making this service free creates value for your customer. Charging for it alienates your customer and for what? Your customer base is not likely to pay your nominal fee and won't generate much to your bottom line anyways. $10 per year...no thanks. Do the right thing and make this free and your customers will support you. Otherwise we'll just choose a competitor and not recommend your product. Your move...
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Ace MagNet

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I was looking at MyQ.  I just read this blog and decided to go elsewhere (Robi)
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Researching Solutions

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Me too. I'm not buying a Chamberlain even if the subscription cost $1 per year. I don't even pay for cable tv. I use an antenna. I sure won't pay a subscription fee to open my garage.
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David Stanek

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Don't worry. The subscription doesn't let you open the garage anyway.
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Bruno Condemi

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What security reason do these clowns refer to? what is the danger? god-man excuses. losers.
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James Bly

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I just won't make chamberlain part of my automation. Just relegate them back to being "just an opener" and that's what I tell those I talk to. They're just an opener.
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Andrew

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Adding my outrage and general disdain for this move. I ended up purchasing an opener a few months back after reading online that you could already integrate this opener with SmartThings and other services (not officially supported, but with a bit of elbow grease.) Come to find, you PREVIOUSLY could, but Chamberlain decided to BLOCK that functionality. 

Now we know why. They decided they wanted people to PAY them for this functionality, which really amounts to nothing more than unblocking an API that used to be free. It's not so much that it's a lot of money (people spend more on breakfast at Starbucks), it's that they are charging for a service that is free / a value add for any other company. 

Greed! See if I ever buy anything from your company again. There are plenty of other companies out there that add things like this as features to differentiate their product... not ways to cash grab. 
(Edited)
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BobTheFactChecker

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See, here's the thing Chamberlain. I am about to replace both of my GDOs on my property. I currently have the MyQ hub on one, and have been reasonably satisfied. Satisfied enough to look into buying 2 new Chamberlain GDO units with integrated MyQ functionality.

Now because you have made this outrageous decision to charge for both IFTTT and Google Assistant, I will be looking elsewhere for my GDO purchase. Assuming that you made $150 profit off each of the 2 units I was going to purchase, you just lost $300. And that does not count all the people I am going to tell to stay away from your platform.

Do you seriously think that you are going to get dozens of extra people to pay the $10/year fee for integration that it would take to make up for the loss of me as a customer?

A bit of unsolicited advice - Reverse this asinine corporate decision before it is too late and you drive away a segment of your customer base (Smarthome enthusiasts) that are very tech savvy and willing to express their displeasure in ways that makes your company look VERY bad.
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MyQ Community Manager, Official Rep

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Hi David, 

User's safety and security is our highest priority; our ongoing security efforts include using industry standard encryption, applying the latest security techniques, and periodic security testing with respected outside services. 

Best, 
Chuck
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David

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The question was really mostly rhetorical.
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KWolfe81

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Chuck,

Can you detail what about IFTTT's integration is falling short of Chamberlain's standards?  You cannot go into too much technical detail in your answer. 

My suspicion is that Chamberlain simply doesn't trust the user to use the service responsibly and it has nothing to do with the technology.

 - KW
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MyQ Community Manager, Official Rep

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Hi KW, 

I believe you're referring to using IFTTT for opening the garage door, is this correct? 

Best, 
Chuck
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KWolfe81

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Sorry for not being clear.  Correct.
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MyQ Community Manager, Official Rep

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Hi BobTheFactChecker, 

We're aware there will be some users who will choose not to pay for our integrated services. We’re also convinced that a majority of homeowners will recognize the value of these integrated services and appreciate having the ability to choose precisely the MyQ services that address their needs.

We hope you will remain a customer. But, whatever you decide, but we’ll respect your choice. 

-Chuck
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BobTheFactChecker

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I can 100% guarantee I will NOT remain a customer if you choose to keep these charges in place. I will also be very vocal in my negative "advertising" of your products, so you are likely to lose out on other future sales. 

It is not even the amount per month/year that is at issue. It is the fact that you are choosing to charge it at all that I have a problem with. No other smarthome device manufacturer has taken this step, and I refuse to support any company that chooses to impose these fees. 

I am quite sure that the decision to impose these fees originated high up in your organization. If this decision maker is doing their job correctly, they are seeing all this negative press being generated and sees two paths open before you:
  • Double-down on charging the fees and hope that Chamberlain can weather the storm
  • Issue a mea culpa statement and announce that Chamberlain will no longer require "integration fees"
I would highly recommend the latter.
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DrVenture

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Let me add to Bob's statement here with a little more perspective.  I *have* a smarthome device that has an *option* for a monthly charge - the Ring doorbell.  It does all the integration on its own, but I choose to pay a not insignificant amount of money per year to be able to archive the video it records past an inbuilt expiration date.  The integration? FREE.  But I choose to spend money with the company.

You want to monetize after purchase? Consider a value added model that doesn't render your marketing hook (crossplatform smarthome compatible) as false advertising.
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James Bly

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Skybell HD has video archiving for free. No subscription. I bought Skybell and I am very happy with it.
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Dylan Hobbs

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Even the replies from the company seem ignorant. 

How much wood would a Chuck fucking suck if a chuck could even get wood?
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fluharfc

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Agree. Tone deaf and ignorant. They will reap what they sow and fail miserably. Glad I saw this thread before purchasing. Morons getting what morons deserve. Justice is sweet. Bye bye chamberlain
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J Schlote

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many people that already own it may pay, but when making a new purchase many will look elsewhere imo

having to give a company that controls your garage door your home address is also a security concern - giving a email address is one thing, a home address means now not only can you open their door, but you know where the door is located - which means if hacked, so do the hackers
(Edited)
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David Hesford

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I am so angry that I added (2) MyQ Remote Lamp Control modules to my system.   I was looking forward to adding a geo-fencing feature until I discovered this ridiculous annual fee.  Really?  Was ready to purchase (2) more, so glad I didn’t.  I’m going with a TP-Link smart plug and switch since they do not attempt to gouge its customers with IFTTT integration fees.
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MyQ Community Manager, Employee

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David, we hope you'll reconsider. Subscription fees will allow us to expand and support more third-party integrations that customers want. And you can opt for a monthly fee instead of a yearly fee if you want that flexibility. Lauren
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Tristan

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Lauren, 
I don't think anyone is complaining about the amount of the subscription. The price is affordable. This issue is the fact that there's a subscription fee at all. Your partners and competitors are able to accomplish the same integrations (and more) at absolutely no cost to their customers. The fact that Chamberlain wants to charge for half-baked integrations that cannot even open the door is just pathetic. The fact that many of us purchased the MyQ garage because Chamberlain specifically advertised "No monthly fees" is just salt in the wound. It has been over a month since these integrations became publicly available and you and Chuck are still blindly reciting the same apology, post after post.

It's one thing to be out of touch with the market, but to be provided a monumental amount of negative feedback from your customer base and still continue on the same path shows that Chamberlain does not care about customer satisfaction in the slightest. 
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David Hesford

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Lauren,

There is absolutely nothing to reconsider.  Why should customers purchase MyQ devices when other manufacturers have comparable products, comparably priced and already offer full IFTTT integration with NO FEES?  I suggest Chamberlain is the one that should reconsider their approach to market demand & expectations.
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David Hesford

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Get this, today I receive a postcard in the mail from Chamberlain stating myQ will ‘Sync With Your Favorite Smart Home Technology’.  Nowhere is this ridiculous nuisance fee mentioned: no fine print, no footnotes, no disclaimers.   If Chamberlain thinks customers will embrace this feature then why not disclose the added fee?   
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Milind Nirgun

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Lauren, Chamberlain will be forced to " to expand and support more third-party integrations" for free to survive in this market and be competitive. If you cannot see that now, I am afraid your top management has blinders on. Passing this cost on to customers in this manner is putting you on a downward slide quickly. It would be almost acceptable if you raised the price for your products by $10-$20 to pay for some of these costs. And customers would not even feel the difference while purchasing. They would be more than willing to go with an established brand of openers that worked seamlessly in today's connected home for a few extra bucks.
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Devesh Batra

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really feed sad for this news. Basic integration should be free. You could charge for a premium tier with additional services
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MyQ Community Manager, Official Rep

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Hi Devesh, 

Core features and services continue to be included with the purchase of any MyQ-enabled device, such as the ability to open, close and monitor the garage door, notifications, history, as well as security features that include Touch ID, Android Fingerprint. 

Subscriptions for these integrations help us keep product prices low and broaden the number of third-party technologies we support. 

Best, 
Chuck    
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Dylan Hobbs

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then why does no one else charge? Lutron is free. Nest is free. WTF is your problem?
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daniesq

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I joined this community just so I could add my feedback here. 
Wow! I can't believe you're charging for IFTT integration, something that others provide without added cost. What really sucks is that I just ordered the HomeKit bridge yesterday, so as my package is winging its way to me, I'm discovering that the system I'm upgrading is in fact, for all intents and purposes, obsolete.
I have enthusiastically embraced the SmartHome movement, and have been an early adopter of Ring, Nest Protect, Amazon Echo, HomeKit, Ecobee, Netgear Arlo, Philips Hue, August, Harmony, SmartThings, and WeMo products, great products from diverse ecosystems that all have at least one important thing in common: FREE IFTT integration.
It is unfortunate that Chamberlain has made what I consider a poor business decision to charge for IFTT integration. Aside from the fact that it looks a lot like a money grab, it underscores that Chamberlain doesn't really get the smart home business, a chilling conclusion for those of us that have already forked out the money to invest in the Chamberlain ecosystem.
For the short term, it looks like I am stuck with the MyQ system just because of the HomeKit integration. However, rest assured that I am actively researching replacements, and as soon as I find one, I'm switching. I have no desire to throw good money after bad, and I'm pretty sure that I'm not alone in that.
One last thing. It occurs to me that the majority of MyQ users are most likely pretty experienced smart home users. The time and investment required to modify an existing garage door system, or install a new one, displays a bit more commitment than, say, screwing in a Philips Hue bulb. As such, these users are more likely early adopters and viewed by their friends as techies, which means they're referral sources. Most of the people I know are just getting into upgrading their homes (thanks Echo!) so I frequently get asked for advice on which products they should use. Fortunately, I haven't recommended MyQ yet, and unless the company demonstrates a better grasp of the smart home community, I doubt I ever will. 
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daniesq

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As an update, I have decided to forego the Homekit integration and ordered a Gogogate to replace the MyQ garage door opener. It's been three months since I first posted on this thread, and Chamberlain's insistence on maintaining this ridiculous fee, not to mention reading their daily, even-more-ridiculous justifications of why the fee exists, has made it patently clear that this is a company that does NOT embrace, nor even understand, the home automation community. I look forward to working with a company that will hopefully be more receptive to the enterprising spirit of the typical home automator.  (We are also adding additional August products, a couple of Amazon Echo Shows,  and continuing to build out our Sonos system since these are all companies that have shown a willingness to improvise and engage with home automation enthusiasts. )
Finally, as you can probably ascertain from my posts, I spend a great deal of time at the local BestBuy, and engage a great deal with other home automation enthusiasts there, usually folks that are just getting started and looking for advice. To date, I've just been advising on which products to purchase, however, going forward, for all the reasons listed above, I feel confident in adding advice on the one product to stay away from, the MyQ garage door opener.
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MyQ Community Manager, Official Rep

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Hi daniesq, 

Thanks for sharing your feedback. 

We are committed to investing in a growing number of innovations while providing highly reliable and secure solutions. Instead of increasing the base price of our MyQ garage door openers, this subscription model will allow us to keep prices low and still broaden the number of third-party technologies that we support.

Let us know if you have any other questions. 

-Chuck
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MyQ Community Manager, Official Rep

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Hi Armine, 

Thank you for your feedback.

We're aware and understand there will be some MyQ users who will choose not to pay for these integrated services. We are also convinced that a majority of homeowners will recognize the value of our integrated services and appreciate the ability to choose precisely the MyQ services that address their needs.

Best, 
Chuck
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David

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There are also some users like myself who, instead of paying your subscription fee. Will just return your product and buy another product from a competitor.

And then leave negative reviews all over the internet for wasting my time.
(Edited)
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Jay Hannah

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LOL, one canned response after another.  No real evidence of anyone from higher up at Chamberlain giving any response this issue.  This whole IFTTT issue is ripe for a class action suit based on false advertising.  That alone should give Chamberlain reason enough to respond with something other than scripted responses.
 
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Dylan Hobbs

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did corporate write that for you?
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fluharfc

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I hope they lose every penny
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Tom

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While the subscription fee is a terrible plan, it's not even the core issue here - it's how they've been leading customers along promising this integration for years to build a 'base of users'. If they launched this subscription service attached to a brand new product it would fail - they know that.

Instead they've sold garage door openers for years advertising "No monthly fee" - which was a huge factor in the decision making process for customers. Now they have a base of early adopters they can push this on, knowing they've already paid for the product so they don't have the luxury of going to another competitor.

The whole service shows a total disconnect with the market I agree, it'll hurt them long term and they'll see a slow down in new customer acquisition. But for all of us who have bought on based on false promises we're stuck with the choice of paying hundreds for a new opener if we want this promised functionality. They're trying to make things right with the homekit situation, but they did the same thing there - lied for years baiting customers in and then attempted to dismiss away years of lying when they charged us all post-purchase.

It's so disrespectful to your customers to act this way. Your product is great, I just wish it had nothing to do with Chamberlain as a company. If you asked me a few months ago how I liked my opener I would have given it 5 stars, in the past few months with some 'new features' I'd now rate it a 1 star.
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wolfputz

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I just got my setup and am floored and upset I need to pay for ifttt. As everyone else has stated not one of my iot devices charge me for this connection. To state you need to charge is insane. I will be letting all my family and friends know to Steer clear (I am early adopter for Home kit items) and wait it out for a brand that will not bleed customers for free services. I also will be throwing myq in the trash once another brand has HomeKit gdo.

Side note: this was the worst install experience with my craftsman red button gdo. Time to update amazon reviews to warn others.
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David

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If you go to this Apple page you'll see that Nice and NousLogic are listed as having HomeKit GDO compatibility. The latter is only announced at this point.

https://www.apple.com/ios/home/accessories/
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David Savage

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I purchased 2 my q openers for my last house. Waited and waited for IFTTT to add garage door functionally to my smart home. I just moved into my new home with 3 seperate garage doors. I decided to check the community to see if IFTTT was supported yet by Chamberlain. Was delighted to see it was and then downright pissed to see they were charging a fee for something that should be standard. I expect a garage door with IFTTT capabilities to cost more upfront and I am happy to pay that cost up front. But a annual fee for this is just plain stupid. I will be choosing a competitor product for all 3 of my doors. If you guys were smart, you would just charge 20 dollars more per opener upfront and label the hell out of the box on what the functionality could accomplish. Even customers who will never use the functionality will probably pay the extra 20 bucks for the “I might in the future” thoughts. You guys lost a customer for life and all the family and friends I can tell.
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MyQ Community Manager, Employee

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David, appreciate the perspective. I'll be passing it along to our executive team. Lauren
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David

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Interesting, ecobee just added Google Assistant support to their thermostats. I don't see a subscription fee though. They must be doing it wrong.

https://www.theverge.com/circuitbreaker/2017/11/14/16645746/ecobee-google-assistant-support-smart-th...
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David

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I bought the MyQ package in anticipation of adding a Google Home in the near future.  Today with the price of Google Home being just right, I finally added it.  I integrated all the smart home devices I had long waited to do, and then came to MyQ.  What a disappointment.  Had I known this before I would have never purchased the product.   

I hope to see a class action lawsuit brought up against you in the future for deceptive marketing and not disclosing fees.

For now I have told my friends and family who have also just bought Google Home's as well to go with another product and not to use Chamberlain.

When you nickle and dime your customers, you lose in the end.
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Ken Garnham

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sure wish i knew this before spending 400 on sat to buy this thing that wont work worth crap,not happy with it at all
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Researching Solutions

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Craftsman and Ryobi have wifi-connected garage door openers that cost less, but have no home automation integration
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Richard

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Craftsman is Chamberlain
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Researching Solutions

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True. But the device is less expensive, and you don't pay a monthly or annual fee.
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MyQ Community Manager, Employee

  • 2294 Posts
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David, thanks for taking the time to send this feedback. We understand that signing up for the Google Home subscription is not the right choice for everyone. Enjoy the rest of your weekend. Lauren 
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MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
David, thanks for sharing your opinion. These subscriptions are entirely optional and many users receive all the functionality they want with the base MyQ features, but I appreciate you participating in the Community. Lauren
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Brian Eddy

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I've got a connected home, lights, light switches, Google Assistant, Plugs, thermostat, front door lock, security cameras, solar panels, even my irrigation - all are connected and NONE charge for that service. Sorry Chamberlain, I'm glad I did the research because you just lost my business due to your stupid $10/yr charge.
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Lucky McNulty

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They think they can push us around because there's not many good alternatives in this space (yet).  We can either throw our support toward their competitors, or perhaps we target their suppliers.  I'd be happy to throw $100 towards a campaign aimed at Chamberlain and Home Depot for carrying them.  Anyone good at creating web banners?  I'll volunteer to buy the first block of ads.  This kind of bait and switch profiteering should not be tolerated at any of the major stores!
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Lucky McNulty

  • 7 Posts
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Here's a contact at home depot...

public_relations@homedepot.com

We should all write to convey our displeasure
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Lucky McNulty

  • 7 Posts
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I think you can see where I'm going with this, but I could really use some help.  First time trying to figure out google web designer.  Anyone know this program?  How do I scale?  Wanna help?

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Ioan

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I just went through a wave of 'smartening up' my home. I was very excited about being able to open my garage door from my phone and to check if its closed or not. 

Much like everyone else I was upset to find out that the $100 simple controller is not enough to do so with Google Home. I initially signed up to pay $13/year but once I did connect it to Google Assistant I realized the silliness goes even further: I have to ask google to talk to MyQ, who thought this was a good idea?

I will be cancelling my subscription and most likely returning the unit. I know there are alternatives out there, I will just be waiting for those until you guys smarten up and listen to your community. 
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david fung

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I bought this, went here, read everything, and cancelled my order
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megajustice

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I expect they will close the thread soon and I’m happy it’s still going.

If you found an alternative garage opener, please post the pros and cons.
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BobTheFactChecker

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@megajustice

I installed the GoGoGate unit and so far I have been pretty happy with it. Integrates with IFTTT quite nicely, and so I can use my Google Assistant voice commands to open/close the garage door. 
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Patrick Schmunk

  • 5 Posts
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Has anyone tried the chamberlain devices with apple homekit, you have to buy an Apple TV. It’s not free either no matter what you use it’s going to cost something, IMHO go with HomeKit I have been using it for a few months now works amazing, no problems, nothing to complain about.

As to all the complaints coming from the peanut gallery I have been browsing, I don’t think anyone can take most of you ppl seriously, to much sniveling winery.
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Adam Marr

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Welcome to the smart home world newbie. All devices cost money, but Google and Apple don't charge you a monthly fee to use their services once you've bought the device. Neither do any other automated garage door openers. And their services are incredibly limited, not only in terms of compatibility, but in the fact there is no option to open the door, something I used regularly when you could make this work using workarounds. I have a ton of smart home stuff, 6 Google home devices, switches, plugin switches, smartthings, fire and co2, smart sprinklers, ring, all of whom provide the ability to connect to various services for free. So sorry, I'm glad you got your toes wet with homekit (great for those willing to put up with the worst voice assistant available) but it's hard to take you seriously with such a naive and inexperienced viewpoint.
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James Bly

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You can't blame the peanut gallery when no one told them their tickets came with an obstructed view.