App won't open door on first and sometimes second try; always closes

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  • Updated 2 months ago
I installed MyQ a couple days ago. I've found that the app/system doesn't open the door the first, and sometimes second try. The app says, "Error Garage Door is not responding. Please try again." The door closes without fail. I admit I've not completely isolated the issue, but it seems like the hub and/or its connection to the MyQ servers goes to sleep.

My hub is about 4 feet away from the opener, and on the other side of the wall from my home's access point.

Thanks in advance for any ideas you folks may have.
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Posted 2 months ago

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