App says reverse when door is open

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  • Problem
  • Updated 1 year ago
I recently installed the internet connectivity kit to my garage door opener.  The app works fine to open the door but the app says reverse when garage door is open and as a result the door cannot be closed remotely and alerts are not working.

The app works fine when the door is closed (shows the right information and all functionality works).
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Kevin

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  • frustrated

Posted 1 year ago

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Michael Parker

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Sounds like the door sensor is installed upside down. Or a potentially low battery on the sensor.

Also make sure the sensor is placed on a sturdy part of the door

Vibration during the opening and closing can trick the sensor
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Kevin

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What door sensor are you talking about?
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Michael Parker

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The part you afix to the door for the my q to know if the door is open or closed
(Edited)
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Kevin

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I think you are talking about a different product. I have a chamberlain door opener so don't need an additional sensor. I am using this kit to upgrade the opener to use with the app.

https://www.chamberlain.com/smartphon...
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Michael Parker

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I guess I was talking about the MyQ garage opener that works with any opener