App says door just opened when it in fact it is still closed

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  • Updated 2 years ago
The MyQ app just sent me a notification that the garage door just opened at 3:40pm. If I look at the app, the history says the same and the picture of the garage door shows it is open. I am standing in the garage looking at the door and it is not open, it is closed. It has done this several times today. Any ideas??
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Frank

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Posted 2 years ago

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Michael Parker

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This happened to me too...The location of the door sensor is key as any vibrations from the wind or opening and closing can trick the sensor into telling the app the door is open when its not....I worked with MyQ support on this in the winter and moved my sensor to the metal frame of the door that didnt really budge when pushed on. It worked for a while and the conversation with MyQ continued...they ended up sending me a new Door sensor under warranty and the issue has only cropped up once or twice since and that install (over 8 months now)...to get this app back in sync you will need to manually open the door with the factory installed opener or remote opener. then use the app to close the door and it should be in sync once again
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