App gets stuck after it says Code has been learned.

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  • Question
  • Updated 12 months ago
Opener will not fully add after it says it has learned the code. Gets stuck in ‘Program Opener’ screen.
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amalott

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Posted 1 year ago

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MyQ Community Manager, Official Rep

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amalott,  be happy to help with this. I'm sending an article that outlines how to add an opener to your MyQ account: https://goo.gl/rMRp6V  Let me know if this resolves the issue.  Chuck
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amalott

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Yes! I added through the website and now shows on the app. Thanks!
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MyQ Community Manager, Official Rep

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amalott, not a problem. Let us know if there's anything else we can help you with.  Chuck
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Eric Wishart

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I have the exact same problem, but adding the device through the web site did not work for me. It states that the process was successful, and my garage door moves, but then puts me back to my profile page saying no devices available. 
(Edited)
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MyQ Community Manager, Employee

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Eric, I've requested a customer support agent reach out to you. Look for an email shortly. Lauren