Alexa integration

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Alexa integration: It would be nice if Alexa could tell us when a garage door is open. I understand security is a issue that must be dealt with but there must be a way you can build a "Skills" for Alexa that would help a homeowner have a greater awareness of the garage door status.
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Jeff King

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Posted 2 years ago

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lwg660

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This should be a simple task for Chamberlain to integrate Alexa into MyQ. The Alexa Voice Service (AVS) API Is open to developers to add to their products. Come on Chamberlain! Please consider doing this for MyQ.
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Liz Kril

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They have it. Now you have to pay for a subscription.
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Andy Wolfe

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pay what to who?
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David

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Pay $1 per month to Chamberlain.
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Scott Weiner

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Wtf? I have over 30 alexa integrations, none of them charge. I don't think they get the size of market they are going to start losing. These integration increase the value of their product but they arent viewed as value unto themselves. Ok, time to look at competitors, thats too much. Not too expensive, too offensive.
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Liz Kril

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What I'm going to try to do is attach Samsung's door/window sensors to the doors using the Smart thing hub. I was going to do this before buying the MyQ hub and save some$, but I didn't. Now I'll be alerted if the "door" is opened or not . I'll be able to use voice command to the smart hub sensors. I'm not paying for Google subscription alexa subscription AND ITTT subscription. Chamberlain claims it was security it was so they can sell their own hub and make $.
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John Holderman

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I own a craftsman opener it's probably 10 years old. I'm looking to retrofit to control remotely. In my search I found MyQ and Nexx Garage. Price is similar features look the same. Nexx plays well with Alexa (no sub).
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MyQ Community Manager

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Hi Scott, 
 
By giving MyQ users the ability to select the integrated services they want, we can provide integrations with broader ecosystems while not charging everyone for a service they may not need.

We hope you will remain a customer but we’ll honor your choice. Choice is at the crux of our low-cost subscription model.

-Chuck
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Tristan

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Low cost? Everyone else literally offers the exact same integrations for free. Comparatively, how on Earth is your service low cost? It's $10/yr more than EVERYONE.
(Edited)
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Scott

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Chuck, I understand your business model but you don't seem to understand that no one else is using that model. I can buy a device for the same or less money and pay no fee. So this sounds like either a bad product marketing person who needs to be fired or a bad systems architecture that's causing your company to feel they can't be profitable without charging more for something everyone else bundles. Either way if you think I'm the only customer you are going to lose you may want to make other career related choices. After all, choice is at the crux of your extra fees for no more service than competitors model.
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Daniel L. Johnson

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I TOTALLY agree with Scott....you best start looking for a new job Chuck because you truly don't get it and are seriously jeopardizing a truly great product. Please reconsider before it's too late and your product looses major market share!
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Tristan

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Alright guys, let's not all gang up on Chuck. Despite how misguided and wrong his comments are, I have a feeling his words aren't his own and he's just doing what he needs to do to keep his job. 
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Scott Weiner

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I wasnt attacking him. I was pointing out he may not have a job if the business unit fails. He may be saying someone elses words but its a choice and he can bring our words back to them.
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Tristan

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Realistically I don't see the Chamberlain or the MyQ brand going anywhere. I wouldn't be surprised if these "premium" integrations are shuttered in the very near future once Chamberlain realizes they don't have enough subscribers to justify the costs associated with upkeep and partner fees. 

I would hope at that point Chamberlain would see the err of their ways, but based on previous incidents, I would fully expect them to just shut it all down and move on. 
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Andy Wolfe

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Were is this pay Skill?  to use amazon Echo integration into MyQ? How is is found? Were is it found? i am by no means wanting to pay for a skill but if it works maybe i will.
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Tristan

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It's been pulled while Chamberlain works to take credit for someone else's work. 
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Andy Wolfe

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You talking about beta skill Thomas had up here? There was 1,700  users on that  and Chamberlian forced him to pull it. He is trying to get it back we will see not sure if it will be pay or no pay. But he is trying to get in on partnering as official Alexa skill.
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Tristan

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That's the one. 
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Andy Wolfe

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Well he is a friend and i am one who introduced him here. And even though i am not using it either.  I know whats going on. I am going to get the proper info and will be doing it myself for just myself soon.
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Matt Piechota

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The stock answer has a lot of buzzwords.. but at the end of the day - if you're going to charge for a service that others offer for free - you're going to see customers walk away or not sign up.  I certainly won't be signing up to get a subscription to turn on my lights and open my garage door.  And when it comes time to replace it - I'll be looking elsewhere for my choices.
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Mike Pena

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the Thomas app worked great! buy leave it to Chamberlain to mess things up.
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Tristan

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Chamberlain should take note of Matt's comment as this will be most customers sentiment.
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Andy Wolfe

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Mike: 1,700 people were using it and  and very possible they want to introduce there own skill or partner with Thomas so they yanked it.
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Andy Wolfe

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Chamberlain already charging to use google home service in the Myq app ! Alexa will be next. Siri and apple homekit intigration you need to buy the  new Hub it works well i use it.
(Edited)
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Mike Pena

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unbelievable, so many companies out there a dont charge a dime!!!! I wonder who came up with this marketing strategy!
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Daniel L. Johnson

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Unbelievable is right!!!! Anything for a BUCK....literally....a buck a month for the use of accessing Alexa?....I think not!!! I’d rather send money to North Korea! Not happening!
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MyQ Community Manager

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Hi Matt Piechota,

We hope you will remain a customer, but we’ll honor and respect your choice. Choice is at the crux of our low-cost subscription model.

If in the future you change your mind and decide you want to be a Chamberlain customer again, we will welcome you back.

Best,
Chuck
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Tristan

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Chuck, you do realize that you can't really call it a low cost subscription model when it costs infinitely more than your competitors? They're offering the same services for free, so regardless of what you charge, you are always going to be far an away a much more costly option.
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Stephen Dault

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You got to be joking!!!  Low cost subscription fee, choice, what's next usage fee?  Your company doesn't understand that if/when someone leaves it will be years before/if they come back.  Like most I would buy a different unit and would expect that to last a long time.

Sometimes I wonder if we are dealing with real employees or a call center.  Even tech supports answers are hard to follow.
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Matt Piechota

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Chuck - (and really this isn't directed at you, it's to Chamberlin) - how exactly do you plan to stay in business when you have current customers leaving, and instead of thinking "What can I do to keep my customers and market share?" - reply with "We hope you will remain a customer, but we’ll honor and respect your choice."   Hope doesn't keep you in business.  Listening to your customers does.


If you choose to ignore your customers - we will honor and respect that choice as well - by choosing someone else.
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Doug Lucas

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8-9-2017 I was able to ask Alexa to open and close my garage door up to 8-30-2017 and now she says "garage door opener doesn't support that " I do not pay any subscription or anything how can you be able to use it one day and all of the sudden not able ? It's really driving me crazy , there is no way I am paying a fee to use something that hooks to my network that I already pay for ! I hope it comes back free or I'll be getting a whole new system
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Steven Ma

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Same here. My family and I will be looking to replace MyQ Chamberlain with another company if they want to start charging customers a subscription for integration with Alexa. My neighbors and work colleagues asked about MyQ integration and I told them to look elsewhere for smart home.

Sorry Chamberlain, but if you are listening, you may already be losing new and existing customers.
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Steven Ma

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Same here. My family and I will be looking to replace MyQ Chamberlain with another company if they want to start charging customers a subscription for integration with Alexa. My neighbors and work colleagues asked about MyQ integration and I told them to look elsewhere for smart home.

Sorry Chamberlain, but if you are listening, you may already be losing new and existing customers.
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Tristan

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I emailed a large majority of their executives over a week ago to warn them this would happen, and the only response I got was a from letter from corporate communications stating that they were aware of my complaints, but to actual attempt to do anything to fix them...
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David Godfrey

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Due to the fact that you have a completely STUPID business model, I have returned 3 $280 Chamberlain garage door openers. Thanks HD for letting me return them! 
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MyQ Community Manager

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David, we're very sorry to hear this but respect your choice. Some day we hope to have the opportunity to earn your business back. Lauren
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David Godfrey

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I am replacing (3) 22 year old garage door openers. I will make sure there is no chance that the new on will be made by any of the Chamberlain groups. How on earth do you think I will some day come back, I do not know. If your company seriously thinks they can charge a fee to say 'Hey Siri, close my garage door' then your company's management has lost it's mind.
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Andy Wolfe

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THis is not for Alexa just read and u will see.
(Edited)
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MyQ Community Manager

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Hi Jason, 

Our MyQ-enabled devices work with Siri, the Google Assistant, and IFTTT, but not Alexa. 

Let me know if you have any other questions. 

Best, 
Chuck
(Edited)
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Tristan

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You're forgetting quite a few asterisks there, Chuck. 

Works with Siri *
Works with Google Assistant & IFTTT**

* Requires the purchase of additional hardware
** Requires $10/yr subscription for each integration.
(Edited)
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Seth Guren

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If I were to want it to work with Siri, what would I need to purchase?  Sorry if this was already said, but there are a lot of posts.
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SB

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September 28, 2017

"Windows has the desktop, and Android and iOS can fight it out for the smartphone, but right now Alexa has a lock on the smart home."

http://www.zdnet.com/article/watch-out-windows-android-and-ios-amazons-alexa-is-turning-into-the-next-big-operating-system/



Chamberlain is missing out.
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Andy Wolfe

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This is what i had to order to get to work with siri replaced old Hub
https://www.chamberlain.com/home-bridge?utm_source=ch-mc&utm_medium=Email&utm_campaign=homeb...

Integrates into Home kit for apple. Allows Siri activation and automation of garage door and any Myq lights on your account.

(Edited)
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SB

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"Amazon is making an explicit play to be the home hub because it can automatically discover and set up lights, locks, plugs, and switches without the need for additional hubs or apps."
http://www.zdnet.com/article/watch-out-windows-android-and-ios-amazons-alexa-is-turning-into-the-nex...
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Erick Figueroa

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My Chaberlain garage opener (that operates with an App ) is the only device that won’t link to Alexa in my house, really Chamberlain !!!???!!
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MyQ Community Manager

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Erick, while we don't currently support Alexa, we're working on numerous third-party integrations and will announce their availability as soon as they are ready. Lauren
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Jack Blanchard

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I received a MyQ Garage door opener for Christmas and it was purchased with the understanding it would work with Amazon Alexia. It does not and I will not pay a 3rd party monthly fees to make it work. Will be returning the MyQ to Best Buy
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Bill Sutton

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I am also disappointed to learn that I cannot control my new MyQ garage door device via Alexa. I am also considering returning the Myq device.
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David

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Bill, if you want Alexa integration, it’s a mistake to wait around on Chamberlain.
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MyQ Community Manager

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Hi Bill, at any given time, we're working on various third-party integrations and will announce their availability as soon as they are ready and available. Happy Holidays, Lauren
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Ralph Coolbaugh

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Just out of curiosity, can you list the history of “announcements” about third party integrations? The only one I’ve seen is IFTTT, and we have to pay for that.
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Bill Sutton

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Hi Lauren,

Thanks for commenting back to me, though your comment might be a little vague... Just so I'm clear, does that mean that you are currently working on an integration solution for Alexa and expect to have one in the near future?

Thanks and Merry Christmas!

Bill
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Michael Daugherty

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I really like that the  MyQ Community Manager, Official Rep responded with:
"Erick, while we don't currently support Alexa, we're working on numerous third-party integrations and will announce their availability as soon as they are ready. Lauren"

It seems that most companies are so afraid (of, well, everything) that they choose to frustrate potential customers with silence.  I proud of Lauren for showing some courage with not promising too much.

I wish she would add:
"We are working with partners like Amazon, Google, Apple, Samsung, Microsoft, and more.  We can't tell you which smart home integration partner(s) Chamberlain will ultimately support because it depends on non-trivial issues with the software services, hardware, and economic considerations.  A new My-Q Internet Gateway may be necessary for robust third-party integration.  However, our work with services from companies X, and Y are yielding good results.  We intend (BUT DO NOT PROMISE) to make an initial announcement in about Z months."

My vote is for Alexa. 
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Jack

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Hey guys, if you scroll back through these threads, that is the standard response you'll get from Lauren or Richard about this; to the extent that we, as customers, have started responding that way when anyone asks too.  It's basically a copy/paste of "don't get your hopes up."  

Here is your recap of what the community has up to this point:
1) it integrates with IFTTT and Google Asisstant for a fee.  
2) The CEO has, in a roundabout way, stated that they will not provide Alexa integration until they can figure out a way to monetize it.

Hopefully this gives you an idea of what direction to go.
(Edited)
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Tom

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I just got an Alexa for christmas. Really wish i could say "Alexa open my garage door" every morning instead of taking my gloves off, unlocking my phone, opening the app and click on the garage door to open it. I would think that Google Home and Alexa would be at the top of your priority list for integrations.
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MyQ Community Manager

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Tom, we do offer Google Home integration as a subscription. And while we don't currently support Alexa, I will make sure our development team knows that you've cast a strong vote for Alexa. Happy Holidays
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Jack Blanchard

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Subscription is not acceptable! Do not buy a product that the company will not support! I will be sharing my poor experience with this product as often as possible.
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MyQ Community Manager

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Jack, we do understand that subscriptions are not right for everyone. Did you also have a less than satisfactory experience with one of our products? Lauren
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Jack Blanchard

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Y’all don’t get it! Alexa is the only reason Many of us purchased your product. Now I see I can’t open my garage with Alexa and to close the door I have to pay for a subscription. Your product is useless without integrating Alexa. There are many garage door openers that work with Alexa. People do your homework and don’t buy Chamberlain! So yes it is less than satisfactory!!! It sucks!!! This is one disappointing Christmas gift.
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Trey Waversak

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Chamberlain, why is it that freelance programmers can build this capability in the various developer platforms and not your developers? I can only imagine, based on this subscription hogwash, that it boils down to revenue. Perhaps you should be a little less Apple'esque in your revenue pursuits, and realize the revenue WOULD be in increased product sales if only you were to make a product that people could use. Until your people can see the light, I can only hope that Karma hits your profits appropriately. 
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Jack Blanchard

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They could do it today but choose not to. It’s all BS
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Steve Dault

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The sad thing is Chamberlain is holding back while other companies are jumping way ahead of them.  A few companies have added Alexa support built right in, no need for a separate Alexa to work.  Although these are not openers it shows how backward Chamberlain is going.
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HughB

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At some point I am going to replace my LiftMaster door opener with a brand I can integrate into my SmartThings and Alexa smart home.  It's nuts that LiftMaster pulled the plug on SmartThings integration (I believe it was a revenue based decision.)
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Home Home

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Agreed, This MyQ thing isn't working out. I'm sure other garage door manufactures would be happy to work with Google Home and Alexa. Everything in my home works except the garage doors. So what do you think I'll replace, Everything in my home or Liftmaster MyQ... I can't recommend MyQ to anyone.. Sad. If you have stock in Chamberlin, sell it now! Their are other Bridge devices you can get from Amazon to replace the MyQ Gate. They will work with Google Home and Alexa. This MyQ crap is going in the garbage. Here is one example. https://www.amazon.com/GARAGE-Smart-Remote-Garage-Opener/dp/B01J8JI9HY/ref=sr_1_3?ie=UTF8&qid=15...
(Edited)
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Ricky Choat

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I have been watching to see if MyQ will join with Alexa for months. We are building a new house and 3 barns, and this is a major factor in my decisions with which garage door openers I will be installing. Alexa and other virtual assistants are the future, and if chamberlain will not support the most popular ones, than there is no other choice other than choosing another brand. We have to look at our future home resale values, and the more modern a house is, the more value we will get on our return investment. If we stop buying their products, then the profits they are missing out on might change their future support on such decisions.
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Mitch Howes

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It looks like My Q is now Google assistant friendly... at a cost.
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MyQ Community Manager

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Mitch, there are no monthly fees to use all of the monitoring, opening and closing features in the MyQ Garage and MyQ Smart Garage Hub. Owners can choose to pay for subscriptions for IFTTT and Google Home integrations if they want the special features and functions available from those third parties. Thanks, Chuck
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Jack

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And again, you aren't getting it.  We buy products such as the MyQ gateway assuming that, as every other ethical company on the planet does, these integrations will be available FREE whenever possible.  Using Alexa, IFTTT, or Google home shouldn't be treated as a value add but a fundamental integration.  Not doing so makes you look greedy and as you can see by this thread, pisses off a lot of people and gives you a bad reputation/publicity.
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MyQ Community Manager

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Jack, thank you for your input. I'm actively communicating all community member comments and concerns to our internal team. We understand there will be some MyQ users who will choose not to pay for these integrated services. Thanks, Chuck
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Erik Meline

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All you're doing is complaining to the Help Desk folks. I doubt they pass this up or it doesn't make it very far up the chain. To make it known to the decision makers, you gotta hit in the marketing and pocket books. Giving the products poor reviews and not purchasing it will help. I've already given them a poor review on Amazon and won't buy another Chamberlin/MyQ product again. Unfortunately I can't afford to just go buy a new garage door opener so I'm stuck with it, hoping they get their act together.
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Jack

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"Some"??  I venture to say the large majority will not pay for these services and in the meantime you're effectively alienating MOST of your user base.  Seriously, scroll through this thread and see how many people have said they use the service (1 I can remember) and how many have said they're doing away with Chamberlain and/or recommending alternative products. 

Just last week I turned someone away from buying 4 of your units because of these unethical decisions.
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Mark Carl Cooper

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I am about to replace my chamberlain with one that does work with Alexa. Unfortunately it is only about 3 years old. See if I can sell it to someone I guess.
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Brandon

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Yeah nobody will buy it. Everyone is switching to devices that can integrate with Alexa. Go order a pizza with your echo and do some online shopping for a solution while you chow down.
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Edison Javier Cañizares

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Hello, I have just enabled my Alexa to open my garage door, it was alot of development and i would not expect eveyone to be able to do it because it is alot of configurations with Amazon. This type of add on should be part of the MyQ package to keep their customers and create more. Home automation is a big topic now.
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Andy Wolfe

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Lights switches as well or just garage door ?
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Norman Lavoie

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i just told my builder to use a different opener since they didn't support alexa. bought it for my 1 car garage a year ago and was and still am not happy with the lack of integration. 
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Lee Richards

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I think I am going to use this https://www.amazon.com/GoControl-Linear-GD00Z-4-Z-Wave-Controller/dp/B00M75TEIU/ref=sr_1_1?s=boost&a...    and toss my so called "MyQ" smart door opener in the trash. What is your opinions?
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Joshua Petruna

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this is a good option but has some issues with the company. also not compatible with Chamberlain MyQ Models: WD962KEV, KPEV & MLEV, WD832KEV HD 930EV & 420EV, LW500EV, PD752D & KPV
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Gary Alvarez

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Come on MyQ, it's already about time to add this to Amazon Echo/Alexa!  You are going to begin to lose customers if this is not done soon enough.  It's been over a year, this should have been done already!!!


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mpwise

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LiftMaster/Chamberlain, you are late on this integration work.  Basic up/down/status integration with Amazon's Echo products for Alexa voice control and monitoring should really be in production by now.  Let's get this basic integration work released out to production please.  
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Mike Pena

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Chamberlain get with the program your lagging with tecnhnolgy, take a look at all the companies that have Alexa apps!
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Scott Weiner

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Im debating on getting myq but if it doesnt have alexa not sure its worth it these days
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Andy Wolfe

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i am mostly a Apple user i just got the  Myq hub that ties into Apple Homekit it is awesome the Alexa is great to have both.
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Mike Pena

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hi Andy just sent you an email for the beta. thxs
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Christopher Powell

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Can we please get alexa integration soon please I bought the my q bridge and door opener for both my garage doors. And have been talking it up to all my friends. But it would be allot better to have alexa integration working as well.
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Nathan Wiens

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It's too bad there isn't Alexa integration. Disappointed, really thinking Chamberlain may not be the best choice in the future.
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MyQ Community Manager

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Hi Nathan and Christopher,  

We know there’s a lot of interest in new platforms and devices, and though I can't reveal future product strategies, please know the team is actively working on the next versions of our MyQ-enabled products and will have some exciting announcements in the coming months. 

-Chuck 
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Scott Weiner

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We arent interested in new products we want this one to work as expected. If its internet enabled but cant connect we might as well look at other vendors who already figured this out.
(Edited)
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Charlie Hansen

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A lot of people are disappointed that Alexa and MyQ aren't compatible.
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Marc Chauhan

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You should be able to allow existing MYQ or MYQ garage system users to get this feature without having to purchase new hardware. I just purchased two WD1000WF which is one of the highest end systems less than a month ago. Sad that you will make me buy more stuff just to get it to work with Alexa. What's so smart about your system if you can't upload a fix?
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MyQ Community Manager

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Marc, we appreciate your feedback.
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jww2nc

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I agree with Marc. As a customer, I'd be very put off if you suggested I need to purchase another product just to integrate with existing web controllers. Very surprised this is a conversation in 2017.
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MyQ Community Manager

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jww2nc, thank you for taking the time to offer some feedback.
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Gary Roush

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I don’t understand the difficulty. We just purchased a product from Kwikset to control our dead bolt. Without any additional hardware or software Alexa locks and unlocks the door and will report on the status. I can’t understand why Chamberlain can’t do the same thing.
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Gary Roush

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We have to replace the garage openers in one of our rentals. Does anyone know of any openers that work with Alexa?
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MyQ Community Manager

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Gary, we continue to develop integrations with numerous third-parties, and will announce their availability as soon as we are able. Lauren
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Steve Dault

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Gary, it's called "greed" or "profit over customers".  These scripted replies from Lauren and Chuck are just a way of blowing off customers.  The skill was already developed, but Chamberlain had it pulled. I can control almost my entire house from Alexa except my garage door and never had to pay a cent extra.  I can even make calls now.
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MyQ Community Manager

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Hi Steve - thanks for sharing your thoughts. I can assure you we take the time to listen to our customers and convey your feedback to decision makers.  

-Chuck
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Jack

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-Chuck 

This thread was started 4 months ago.  In that time an independent developer (seriously a single guy, not a huge company like say Chamberlain) developed an Alexa integration, tested it with multiple users, and you guys killed it.  In those 4 months we've gotten literally zero (0) answers from you guys outside of "oh we're working on something".  You can "assure" us you're working something all you want but how about instead you give us some straight answers?  When do you plan on putting something out?  Reassure us it will be free?  ANY concrete response?

-Community
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Steve Dault

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MyQ Community Manager, Official Rep, Jack is 100% right.  Give us a real answer, not some scripted response from your handbook.  Tell the "decision makers" your customers are tired of waiting.  Maybe in their world the customer is not right, but our buying your openers drives your profits and us not drives the competitor's profits.  
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Mike Pena

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I concur these are all scripted replies. Who knows if our complaints are reaching the decision makers. I beta tested the app that was created by Thomas worked perfectly. But again my firm belief is that Chamberlain will charge us for this capability.
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MyQ Community Manager

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Jack, Steve and Mike, 
We hear your concerns.  I'll provide you with more info as soon as I possibly can. The minute I have an update, you'll hear about it on this thread. 

Cheers, 
Chuck
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Whitney Pearson

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I just bought a Chamberlain belt drive garage door opener yesterday. It has features that I can use and appreciate. The gaping hole in the features list is Echo integration. After reading this thread it's clear Chamberlain has some kind of problem... Exclusive lic. w/ Google? Access liability? Simple inept customer service? Glacial paced R&D / Tech Dept.? There is major constipation at Chamberlain and they are not sharing the reason with anyone. This is truly an easy fix... something else is in the way of progress.
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MyQ Community Manager

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Whitney, thank you for your feedback. As I've mentioned earlier in this thread, we're constantly working on numerous third-party integrations and will announce their availability as soon as we can. Chuck
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SB

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Chuck,
Does Chamberlain really consider Amazon Alexa as just one of "numerous third-party integrations?"
Does Chamberlain not see the prominence of Amazon Alexa in the marketplace?
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Jack

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SB the only thing that makes sense is they see no profit in it and at this point aren't bothering while additionally blocking others from making functioning apps till they can figure out how to make a dime.
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SB

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Jack, it seems they may sell more of their garage door openers, and more of their MyQ products, and hence make more profit, if they would integrate Alexa into their existing products for free as many other companies are doing.  Do they not see this?
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MyQ Community Manager

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Hello SB & Jack - thanks for taking the time to share your questions and concerns. I can tell you unequivocally that when we have an update to share, I'll let you know as soon as I possibly can.  

Best, 
Chuck
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SB

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Thank you Chuck. Can you tell us unequivocally that Chamberlain is working on Alexa integration into your MyQ product?
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Whitney Pearson

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Crickets....... 

It is a straightforward question there Chuck. 


I'll wait for the app.

W
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MyQ Community Manager

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Whitney, thanks for participating in the forum. There's no problem. We are working on many different third-party integrations at any given moment, with some taking a longer period of time than others to complete. We'll keep you posted on all of the new integrations here on the MyQ Community forum. Lauren
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Tiffany Flavin

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Are you working specifically on an ALEXA integration at this time?
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Jack

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Chuck/Lauren, don't you worry, I'll field this one.  Tiffany; Chamberlain is working on many third party integrations.  They understand that Alexa is is a very sought after integration.  They'll announce the availability as soon as they can (figure out how to monetize it).
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Michael

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Jack you made me chuckle ... until I remembered how sad the truth can be sometimes.
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Jack

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Since you aren't getting free Alexa integration any time soon, I'm glad you're getting something out of this thread.
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Michael

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ROTFLMAO!
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Will Watts

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So far, my entire experience with Chamberlain products has been negative. The opener Wifi setup instructions don't match actual procedure, and it's been a real PITA to get it working with the Android app. I even had to upgrade my phone from Andoid 5 because the app was not backward compatible and now I find that there WAS and Alexa skill, but that greedy owner, Joel Chamberlain, had it removed.

I'm calling up the garage door company I bout this from last month to see if I can get get the Chamberlame Liftmaster removed and buy something else.

Pigheadedness doesn't sell. Now we'll have some boilerplate commentary from our forum manager and Chamberlame employee.
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Jay Gintel

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Please give me Chamberlain number so I can call them up to complain
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Ryan Sanchez

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Just built a home this year and home builder installs myq. Now trying to integrate with Alexa. Looking now for complete new system that will integrate with Alexa since this one can't. Sorry Chamberlain. Need to up your game. Not recommending to friends, family, co-workers, and even strangers I never meet through internet.
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Jeff King

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Echo, Google, Apple all have something that we can literally communicate with to control our home. The future is here and home security is essential in this day and age. A couple of weeks ago I walked into my garage to find one of the doors going up and down all by itself!! I had a malfunctioning wall control unit, two as it turned out. This could have been tragic had I not been home. Wide open for any thief to walk right in and help themselves. Had the system been monitored by a high level computer such as Echo, it could have actually warned me of the situation. I have a Chamberlain unit designed to warn me but don't use it because it annoys my wife when I'm operating the doors for my shop.
"Alexa... please open the east shop door"... time to go to bed? "Alexa... are all of the doors secure?" ... Nice...
Chamberlain, we all love your products or we wouldn't be asking for more advanced features and options.
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Johnny Warren Dickens Jr

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Alexa now tells me I have to have garageio in order to even close my garage door. WHAT?
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Seth Guren

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I am currently in the market for a remote garage app and this is a must for me.  Any idea when this will be released?
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Trey Waversak

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Take your money elsewhere, friend.
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chasm1a1a .

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I just replaced my old Chamberlain with a new one with Wifi and would like also to use it with Alexa.  Am disappointed that Chamberlain isn't compatible. Please hurry and upgrade your software, Chamberlain.  As the others have said, the world is passing you by.
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MyQ Community Manager

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Chasm1a1a -  there’s definitely a lot of interest in new platforms, and while I'm unable to reveal future product strategies, please know that we’re actively working on the next versions of our MyQ-enabled products and will have some exciting announcements in the coming months.
-Lauren
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Gary Alvarez

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At some point someone other than Chamberlin will offer this feature and you will lose existing and new business.  I've been hearing to hang in there from you guys for over a year with NO assurance that this is coming.  At this point, whoever comes out with it FIRST, gets my future business.
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Chris Roman

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Well a statement like the one above suggests we should spend a few thousand more on new hardware devices, rather than the simple obvious of upgrading the app. No new technology actually required. Considering I just installed 2 new doors and systems, and it has worked great the past 6 months warning me when the door is open, it's crazy with now 3 major modern smart home device systems that chamberlain would have essentially stopped innovating. Such a small step.
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Matt Piechota

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Agreed. I really don't think we should have to buy all new light switches and garage door openers to get this functionality. If that's the case - I'm buying from another company. No question.
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katahar .

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Time to hire some new developers.   A $200+ product and no integration with one of the largest vendors in the world (Amazon)?  I can buy a $9 smart bulb that works with Alexa.  
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MyQ Community Manager

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katahar, we're constantly working on numerous third-party integrations and appreciate all of our customer feedback. Thanks for taking the time to comment. Lauren
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Nathan Saperia

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Come on Chamberlain, this is embarrassing. In this day and age it’s almost false advertising to label a product as “smart” if it doesn’t integrate with Alexa.
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Andy Wolfe

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It is already done follow this link.
https://alexa.amazon.com/spa/index.html#skills/beta/amzn1.ask.skill.9e229737-4034-44b0-a9e5-db349350...
the great Thomas Munduchira  thomas@thomasmunduchira.com is creator of the is awesome skill (MyQ Home)
(Edited)
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Gary Alvarez

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Nothing is coming out for that link.  Also when I search for MyQ Home, nothing related come out.
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Andy Wolfe

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it is still beta for few more days it will be fulling in there in a few more days. Search for myQ then and you will see.
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Andy Wolfe

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it should if you click beta link it takes you Amazon log in. Add skill put in your liftmaster pass then create a pin , Discover device and try it.
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SK

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Is it out? I couldn't find it... Do I have to request beta access from him?
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Matt Piechota

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Not seeing it when I search as you describe. I'd love to test it out ad provide feeeback.
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Andy Wolfe

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YOu need to contact Thomas the creator to get beta log on and info.
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Joel Bubeck

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Did this ever come out?  The link above goes nowhere
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Jack

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Joel Chamberlain put in a complaint to Amazon and had the fully functional skill pulled. The understood conclusion from the community is that this was done because they weren't making a dime off it and are trying to come up with a way to monetize Echo integration.
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Vimal

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Seems like a pretty greedy company. Any recommendations for more customer friendly garage door opener companies? Or perhaps the market is ripe for a disruptor to come in with a better opener.
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Grisle McThornbody

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God forbid a company exist to make money.
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Jack

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Are you kidding?  We can get into ethical business practices, but let's be real.  If you're nickel and diming your customers after they've already bought 2 of your rather pricey products (because they don't already integrate with better existing technologies ie. zwave), that's not simply "making money".  That's greed.
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mpwise

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Thanks, Andy. Just to be clear, I would love to see full integration for Amazon's Echo products with MyQ directly from LiftMaster/Chamberlain. Hopefully we will see this market-leading manufacturer commit sufficient resources to complete this integration soon.
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MyQ Community Manager

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Hi mpwise, 

Thanks for reaching out.  We're aware there's a lot of interest in new platforms and while I can't reveal future product strategies, please know the Chamberlain and LiftMaster teams are working hard on the next versions of our MyQ-enabled products and will have some exciting announcements in the coming months. 

Feel free to let us know if you have any other questions. 

Regards,
Chuck
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Bob Mehl

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Does that mean we would have to purchase new products to replace our existing MyQ product?  Not the best marketing plan.
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Jason Maurer

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Well, they sold a new hub to promote HomeKit for apple and have required subscriptions to use Google Home, so the only natural thing for them to do at this point is sell a new hub for Alexa and charge for that as well. It's a very masochistic business model called "Let's turn off consumers."
(Edited)
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MyQ Community Manager

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Bob, sorry, didn't mean to imply you need to buy a new MyQ Garage. When I wrote that note a month ago, I wanted to hint that there may be new integrations and features - IFTTT and Google Home - you may choose to purchase. Apologies for any confusion -Chuck
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Tristan

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It should concern everyone that IFTTT and Google Home integrations were referred to as products rather than features.
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Alan Haywood

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So that "coming integration" was over a year ago, and still nothing.  So are you a liar, or just dont care?
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Andy Wolfe

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IT is just a Amazon skill that works for garage doors and lights. I have tried it and it works.
It does require pin code for security but still handy.
For e.g. You say Alexa, "ask Myq to open garage door pin 1234" and it opens
(Edited)
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Gary Alvarez

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Ah, gotcha.... I see now how it works.  GTO Access Systems.
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Andy Wolfe

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yes i am using it now works now a bit of a pain with pin but it does work.
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mpwise

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Gary, can you please provide the name of the specific GTO Access Systems skill?  I see several skills from GTO listed.  Also, can you please elaborate on the steps to take to enable this for LiftMaster MyQ control purposes?  Thanks, -Mike
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Gary Alvarez

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I have not installed it Mike.  You may want to ask Andy, he's installed it.  However, you may want to wait as a specific MyQ skill is in beta and will be release in a few days from the same GTO people.
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Andy Wolfe

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if you follow what i said you will be good. Yes what Gary said and only reason i am testing is i know person who created it. I have no reason to come here and share otherwise. I do have a Liftmaster not that it maters. Attached is the Skill used and in few days there for everyone.
(Edited)
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Andy Wolfe

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Just a Update on the MYq  Alexa skill my Friend Thomas Munduchira the Creator said he just waiting on Amazon final approval for the Skill to go live to public in Skills area.
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Mike Pena

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Do we have a beta we can test?
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Andy Wolfe

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I put link to beta not sure who can and can't use . I can.
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Mike Pena

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ok where would you put the link? thxs for all your great work! Appreciate it!
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Andy Wolfe

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This i link to Beta Skill not sure it will work for you but you can try.
https://alexa.amazon.com/spa/index.html#skills/beta/amzn1.ask.skill.9e229737-4034-44b0-a9e5-db349350...
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Mike Pena

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Yes it just it,doesn't open.
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Mike Pena

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hi Andy no word yet from Amazon? did they give any idea on timeframe? Regards Mike
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Andy Wolfe

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According to Creator Thomas they are taking longer to approve due to 1st attemps had no pass pin code so now they look at code closer. So no idea but hopefully soon.
(Edited)
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Mike Pena

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But now it has a pass pin ?
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Andy Wolfe

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Yes it does . Every time you use you have to give Alexa pin you created when you set up LiftMaster pass and a 4 dig pin .
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Stephen Dault

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Andy Wolfe, any news on MyQ Home.  It was a great skill when originally up.
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Andy Wolfe

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As i have said the creator has submitted it to amazon for approval so we will see. Not more i can say sorry. They second it is publicly up i will let everyone know.
(Edited)
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Andy Wolfe

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If you tried it when it was originally up it was pulled due to them wanting security pin codes. The new ver will have that bit more of a pain but better security.
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Matt Piechota

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That makes sense on why we can't find it. Sounds like an excellent skill though. Looking forward to it.
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Mike Pena

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any updates?
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Andy Wolfe

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I have spoke to Dev and he is having issue with Beta testing links i had  gave out and said you can.
Contact him directly  and become one of the beta testers.
He may just post here.
Thomas
 thomas@thomasmunduchira.com
(Edited)
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Thomas Munduchira

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Hello all,

I'm the said developer of the MyQ Home Alexa skill that Andy has mentioned. A lot of you were using the smart home version of this skill a couple weeks back (called MyQ Smart Home), but Amazon notified me that opening garage doors without a pin was not allowed. Since smart home skills do not have pin support, I have disabled that feature on MyQ Smart Home and created MyQ Home so that users still have a way of opening their garage doors. I'm currently working with Amazon to get these two skills certified and made public as soon as possible.

If you want beta invites, email me at thomas@thomasmunduchira.com with the email that your Alexa device is registered on and tell me if you want access to MyQ Home, MyQ Smart Home, or both. The beta will only last 90 days, by which point I'll hopefully have the skills public for everyone to use.
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Stephen Dault

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Thomas thanks for all the work you a putting into these 2 skills.
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Andy Wolfe

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Yes i can say from personal experience he is awesome.
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Andy Wolfe

  • 88 Posts
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Anyone who is beta testing Thomas's Alexa skill post your results for other. the man spent a lot of time to create that.
(Edited)
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Stephen Dault

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As a beta tester I will add it's a nice skill and Thomas did a great job.  Seeing I'm not sure what goes into making a skill my comments should not be taken as complaints.

1) I liked the original skill better seeing the command was shorter and simple, the new skill's commands are longer.

2) Twice now Alexa as lost my devices and had to rediscover them.

Overall the program works great and using a pin is no problem.
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Andy Wolfe

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Issue with Alexa loosing connection is not the skill it is lost log in connection to myq / LiftMaster /chamberlain log on.
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Thomas Munduchira

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Stephen,

I totally hear you on your first point, and it's something that other users have mentioned as well. Unfortunately, there isn't any way for me to shorten the command. If you take a look at similar Alexa skills, you'll see that they all suffer from the same problem - all we can do is wait for smart home skills to gain the functionality needed for MyQ Home to not be necessary anymore.

And I think Alexa loses your devices anytime you relink your MyQ account; I'll look into saving devices across sessions so that you don't have to keep doing that extra step.

Thanks for your feedback!
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mpwise

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After using Thomas Munduchira's highly useful beta MyQ skill for about two months to control my two Chamberlain garage doors, Alexa played me a message -- the same message Thomas wrote above -- when I tried to active the skill last week.  And, when I emailed Thomas about this directly, he sent me a reply with the same exact message. 

In my humble opinion, it seems to me that poor Mr. Munduchira must have received a "Cease and Desist" letter from our good friends over at Chamberlain instructing him to disable his skill and reply to all interested persons (like me) with this stock message.  Again, just my opinion.

So, there you have it.  There is no actual technical challenge holding up the deployment of this functionality to a production environment.  Mr. Munduchira built it and it worked just fine.  I know because I beta tested it in my home.  Also, there is no actual security concern here because Mr. Munduchira integrated - per Amazon guidelines - customized PIN code technology into this skill.  I know this as well because I set my own customized PIN (that works just like the code on your old fashioned garage door keypad).  Hence, reasonable safety was ensured.

In the end, Chamberlain clearly wants to hold up the deployment of Alexa integration so they can lock in a subscription-based model that will require consumers to pay monthly and/or yearly subscription fees for Alexa use, as apparently is the case with Google Home and IFTTT integration.  

In my view, this is an outlier approach for individual products (e.g., locks, lights, doors).  Yes, certain hubs or control systems (e.g., ADT) might charge monthly fees to use their home automation services.  But, monthly fees to layer on useful integrations between individual devices with third-party services like Amazon with its Alexa functionality?  Seems like an overreach.  To echo the sentiment of so many others in this forum, I too now question the wisdom of purchasing Chamberlain (or Liftmaster) products versus the competition's alternatives.

Anyhow, seems like certain folks might find this entire discussion to be very interesting, possibly even newsworthy...

(Edited)
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MyQ Community Manager

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mpwise, thanks for this email. We're looking into it now. 
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Andy Wolfe

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Thomas has clearly said they have asked him to remove so no telling if  and when it will be back on.
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MyQ Community Manager

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Hi mpwise,

Chamberlain’s standard security protocol includes disallowing third-party apps that require MyQ users to submit their MyQ username and password. Such data would be stored with an unverified party, giving them access to users’ personal data. We consider this a risk. 

We have definitely heard our customers and know that Alexa support is one of the integrations that’s very important. At any given time, we’re pursuing and actively developing multiple integration opportunities and will make them available when the functionality, reliability and security meet our exacting standards.  

-Chuck
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Scott

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So you are saying the real problem is Chamberlain has not designed their security framework correctly with SSO capabilities. What modern system doesn't do this?

Also, not sure you have heard us, we didn't say we need multiple solutions for Alexa, we said we need a free one.
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Andy Wolfe

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Typical P.C answer
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Daniel L. Johnson

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And obviously Chamberlain is saying that they need a buck a month more than just the cost of the opener! It’s very clear.
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MyQ Community Manager

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Scott - not saying that at all. We are simply protecting the confidential sign-in information of our customers.

-Chuck
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Matt Piechota

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Chuck/Chamberlain -

Why don't you just negotiate a fair price for what Thomas Munduchira has already developed?  It would then be "in house" after you transfer ownership/hosting.  Wouldn't that make sense?  The wheel has already been invented.
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Mike Pena

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i concur Matt i was very happy with this app, not sure why Chamberlain is sitting on it. Clean it up tighten it up and release it! it's been long enough!
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Scott

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Chuck, you are saying that you are protecting your users information but if you had SSO you would be protecting their info and providing access. So yes, you are in fact indicating the software is poorly designed. I'm not blaming you but that is the situation we are dealing with. Chamberlain didn't design their software to allow third parties to securely access authentication and wants to charge a fee for the privilege of using a feature everyone else is giving away for free for Alexa. This is why so many are frustrated.  Please don't try to spin it, it's just adding insult to injury.
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Steve Dault

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Come on Chuck, it's all about money not security!  Others have Alexa skills that require passwords and are working great.
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Tristan

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Chamberlain underestimating the intelligence of their customer base is really starting to get old. We have been provided excuses that don't hold water ever step of the way for everything we have asked of Chamberlain. 
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Mike Pena

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your Absolutely correct Tristan you have users that are programmers, developoers and in Legal. We are well aware that Chamberlain will at some point release an app. But with a monthly subscription we already know there MO!
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MyQ Community Manager

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Steve, we have no control over the policies other companies implement, but we feel protecting the confidential information of Chamberlain customers is appropriate. 
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Steve Dault

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Why is an Alexa skill any different then you MyQ app?  They both use the password and username.  Are you try to tell me the MyQ app is secure?
(Edited)
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MyQ Community Manager

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Steve, we will certainly make our MyQ Community members aware of any new integrations that we complete and make available.
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Steve Dault

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This is Amazon's reply to Alexa skill, so it's all Chamberlain that is holding it back.

"NOTICE:
This Alexa skill has not been approved through Chamberlain’s partnership process, and has been disabled as a result. The developer is working with the appropriate teams to secure the proper approval and agreement."
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MyQ Community Manager

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Steve, as mentioned previously, we're working on many third-party integrations and will announce them just as soon as they are available. Lauren
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Andy Wolfe

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Any time between now and Miami Beach freezing over.
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Steve Dault

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Lauren, you mean stealing credit.  The skill was already developed and working good until Chamberlain shut it down.  Keep up the scripted answers they on fool a few, kind of like President Trump on Twitter!
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Jack

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Dear Canned response "community manager official rep",

You can let your "hard working developers" know that while they were tirelessly developing a skill that's already been developed, the customers of your products are considering alternative options to Chamberlain/Liftmaster as a physical garage door opener due to your shady practices and completely lack of appearance to a market that's asking for basic functionality that should be fairly simple to implement. 

Sincerly, 

Everyone with an Amazon Echo.
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Steve Dault

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X2 on the above post.
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MyQ Community Manager

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Jack, we respect your opinion and hope you'll remain an active community member. Chuck
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Ryan Anderson

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I already have the Chamberlain internet gateway, so it should be doubly easy for me to get the feature implemented. Getting old waiting for Chamberlain to reach 2016 technology.
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Bill Cotton

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I own plenty of Chamberlain products. I like them so much that I even have another MyQ garage door opener being shipped to me from Amazon as I write this comment. I like the MyQ opener's features (motion sensor lights, auto closing at 9 pm, remote control via the android app) and price point (especially from Amazon Warehouse Deals). But...I also want to check the status of my garage doors with my Amazon Echo (Alexa). If you are tired of waiting on Chamberlain, here are a couple alternatives I found in an article on thewirecutter dot com (this article was originally written sometime in late 2016, and was last updated on Oct 13, 2017):

- "The Ohio-born, Kickstarter-grown Garageio...has the... only direct integration with Amazon’s Echo (which means you can also ask Alexa if your door is open or closed)"

- "If you’re shopping for a whole new garage-door opener...Linear offers a smart opener that works with Alexa, Google Assistant, and IFTTT..."

I also found an article that offers a way to control MyQ from Alexa using OpenHUB and IFTTT, but the setup procedure is far to intense for me. And I consider myself very tech savvy.

However, for me, I will certainly email Thomas Munduchira for his original MyQ skill, and see if it can work for me.  

Cheers
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Thomas Munduchira

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To all who have used or are beta testing the Alexa skills I developed:

These Alexa skills that were recently created to work with MyQ devices have not been approved through Chamberlain’s partnership process. I am working with the appropriate teams to secure the proper approval and agreement. At this time, I will need to disable these skills until the partnership has been formally approved.

Chamberlain does have several approved partnerships including IFTTT and Google Assistant that can be found in the MyQ app by selecting Menu > Account > Account Linking.

Thomas Munduchira
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Tristan

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See you in a couple years, or longer...
(Edited)
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Stephen Dault

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Tristan, looks like you might be right!  Been two weeks any not a word form Chamberlain on approving Mr. Munduchira MyQ skill.  
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Doug Lucas

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I thought I was going crazy , I was using the skill one day and then it disappeared
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MyQ Community Manager

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Doug - this skill was disabled. We'll certainly let you know of any updates. -Chuck
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Andy Wolfe

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Would be nice if it was sooner then later.
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MyQ Community Manager

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Andy -  We'll be sure to keep you updated. -Chuck 
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Gary Alvarez

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As for me, they have until 12/31/17 to fix this. Come Jan 2018 I'm looking for an alternative.
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Steve Dault

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Hey Gary. I'm with you on that idea.  Besides screwing us on Alexa integration their battery backup system stinks.  Mine worked once and the second time I needed it it was dead.  No warning or anything, system tells me battery is charged and working.  Ha Ha!
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Jack

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Good call on disabling this skill.  Totally seems like it's a threat to your business as you've obviously developed your own skill to do this.  Oh wait, no you haven't.  You've done nothing.  Nice Job.  Canned response from Chamberlain in 3.....2.....1...
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Andy Wolfe

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Jack: And anyone Else the  People from Chamberlain on this Message boards are nothing more then "YES" people no matter what you say good or bad they  smiile and Say "YEs" Yes we understand , we are working on it. sorry to hear that, YEs, yes yes yes.
They don't care if you go or stay they make plenty of money and care less about if we want Alexa integration or not. I was using 3rd party created Alexa skill and now they blocked my account from being accessed from that skill.
They don't care. All they care about is how to make more money.
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Jack Blanchard

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Yes I understand however I have lots of free time and will spread the word. Don’t buy from them. I have over 7,000,000 views on two YouTube channels and my followers will here of my experience.
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Mike Pena

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Unbelievable why won't they approve your app. !
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Stephen Dault

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Greedy company!  Once again Chamberlain has shown their greed is more important then their customers.  I'm sure they'll approve your  skill and charge us to use it.  Every other smart home device I have is free to use through Alexa, not Chamberlain.  Sorry I'm not waiting around too pay more to Chamberlain, out today looking for a new device.
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Andy Wolfe

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This is terrible they should allow people to use it on a temporary basis . I thought it was gonna be for 90 days at least . I spent a lot of good money on accessories from Chamberlain . Including a very expensive garage door opener . I want to be able to do was open with today's technology . This really stinks .
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Stephen Dault

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Andy, Chamberlain doesn't care about customers.  They are all about the money, pay us or don't create it.
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Andy Wolfe

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That would be Fine if there was a way to even pay the $1 a month or what ever. I have 7 Light switches and Garage door and 2 switches and no of them can be used by Alexa. Fortunately i can use on Apple Homekit and Siri.
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MyQ Community Manager

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Andy, I appreciate the investments you've made as a MyQ customer and your ongoing patience as we develop and launch third-party applications. I will be sure to share any updates I receive on major integrations as soon as I receive them. Lauren
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Tristan

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Is it safe to assume you'll be charging for Alexa integration when you finally get around to launching it? 
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Andy Wolfe

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i am never or will i ever charge anything can't speak for anyone else.

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Craig Ferrier

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Great question Tristan.  I think we all assume that a "yes".
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Tristan

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Andy, I know you won't. That question was more aimed at Lauren.
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Jack

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Of course they will  Why else would they disable a free skill?  The gateway that works with literally no other standardized smart home protocol will only get them so much $$.
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Al Gonzalez

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This is outrageous the fact that it can easily / has been done and they want us to buy new hardware??? My Alexa is more secure in my home than my smartphone is out in public. I don't use a lock on my phone so if someone where to get my phone they could get in my house from the myQ app. This is not a security issue it's a scam to suck more money out you vampires. I was already angry when I thought it had integrated app support and I had to buy the separate adapter.
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MyQ Community Manager

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Al, appreciate you sharing your concerns. At this time, I can tell you we're working on many different third-party integrations and will announce them as soon as they are available. Lauren
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Craig Ferrier

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With Chamberlain's secrecy of 'develop integrations with numerous third-parties' this article makes some sense for possible Alexa integration:

https://www.engadget.com/2017/10/25/amazon-alexa-jeopardy-skill-subscriptions/

It would follow their current subscription model for Google Home and IFTTT..
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MyQ Community Manager

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Craig, thanks for sending. Lauren
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Stephen Dault

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They can charge whatever they want, I WILL NOT PAY.  Already looking at replacing my Chamberlain seeing the battery backup is CRAP and no Alexa integration.  Good thing it was a gift.
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Jack

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Holy cow, so I looked into this yesterday. After I purchased a garage door opener with the MyQ ability, then I had to purchase an overpriced gateway that works with literally nothing else smart home related, and on TOP of all that they want to charge another $10 a year for Google assistant integration? Someone tell me what is costing them $10 a year to justify this?!? Talk about an unscrupulous company.
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MyQ Community Manager

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Jack, thanks for the feedback. We've designed the MyQ Smart Garage Hub to have great management and monitoring functionality right out of the out of the box. The subscription fees only apply to users who want added functionality from the IFTTT and Google Home integrations. And you're right, HomeKit users do need the MyQ Home Bridge gateway to integrate with HomeKit. There are no subscriptions for HomeKit integration. Lauren
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Jack

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Lauren,

It opens a garage door and shuts a garage door and tells you if said door is open or shut.  This isn't rocket science.  My dinky hue hub can essentially do the same thing (turn lights on and off and tell me if they're on or off), didn't require additional pieces
AND integrates free with Alexa, IFTTT, and Google Assistant.  Bottom line, B.S.

Jack
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Stephen Dault

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Jack, they just don't get it or understand the smart home system.   Most users on this board understand smart home setup better then anyone at Chamberlain.  All they can do is give scripted replies over and over and over for years.

My Hue and Wemo setup does more then my MyQ and cost me less and no monthly fee.  I can control my lights from anywhere and with multiple devices. Alexa, cell phone, smart watch and even Windows 10.  Heck I can even turn on my pool pump with my voice, but my garage I need to find my phone.  SO SAD!
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Stephen Dault

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"Appreciate you sharing your concerns. At this time, I can tell you we're working on many different third-party integrations and will announce them as soon as they are available."

Lauren or Chuck this will scripted reply will save you time and typing :)
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mpwise

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Lauren/Chuck, I have been quietly monitoring the back-and-forth on this platform since my comments from a couple of months ago re Alexa integration.  And, like so many others, I too was quite put off when the Alexa skill that Thomas Munduchira created to control your products -- which worked quite well (with a PIN number for security, I might add) -- was forced offline and out of the hands of consumers by Chamberlain/Liftmaster.  But, I do say that Stephen Dault's recent comment hits the point home quite well. 

Chamberlain/Liftmaster's refusal to allow Alexa integration to exist at this time (which has been proven to be technologically possible in an acceptably safe and secure way) without costs shows that your company is missing the big picture here.  As Stephen points out (e.g., with his 'pool pump' comment), this functionality is now the norm, and Chamberlain/Liftmaster is now the outlier here.  And, like Stephen, we now all have redundant methods (e.g., phones, tablets, voice, hubs, apps, etc.) to control the same devices. 

Chamberlain/Liftmaster's strategy to hold back Alexa functionality to assemble what most certainly must be subscription/fee-based model that will require consumers to pay fees for basic control of one class of device (i.e., garage door openers) in an otherwise wide-open universe of no-fee options the big picture.  

And, like so many others, I have been scanning the we for the bolt-on device that will simply allow me to cut Chamberlain/Liftmaster out of the Alexa equation entirely.  The minute that perfect solution avails itself, that is the direction I will go.  

Chamberlain/Liftmaster -- know this: Your MyQ system, with its limited available accessories, has clearly lost the race to become the center (i.e., brains) of the smart home.  Others will undoubtedly own that space.  To now scramble to grab a few dollars on a month-to-month basis from your loyal customers - just for the privilege to use your products in-keeping with current standards (i.e., voice control is now standard) - only does damage to good work and reputation, based on quality reliable products with good support, that your company has built up over time.  This should be factored into the analysis, along with the fact that there is a wider audience of industry experts, analysts and trade journalist monitoring this platform.

Chose wisely.  Even the pool pumps are winning the race.  And that is not a joke.
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MyQ Community Manager

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mpwise, thank you for taking the time to provide some detailed feedback. I'm going to pass these concerns on to executives and marketing. Thanks again, Chuck.
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Jack

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MPWise I could have told you the above response is all you'll get.

Chuck - I'm still waiting on that conversation you told me I could have with these so called teams that you are passing our comments on to.  What do you need?  My e-mail?  Phone number?  You let me know.
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Ralph Coolbaugh

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It seems input here is falling on deaf ears ... a more expedient route is for everyone to start reviewing their products online.  Perspective customers have a right to know the company is lacking in support for home automation, and not living up to their promises to provide that support.  Bad companies do not deserve to succeed.
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Andy Wolfe

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Ralph Coolbaugh
No telling if and when they will or they won't and that is why so many of us have gone to creating our own Alexa / Myq skill to make it all work. I for one can say i have had it running for few weeks no issue . Of course i got help from some one who is expert in field. Now it is not public and not the easiest thing to do. And for sure not for everyone but i can say it does work.
(Edited)
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MyQ Community Manager

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We hope to support all of the leading home automation technologies. We'll announce new integrations as they become available. Lauren
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MyQ Community Manager

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Hi Ralph. I can assure you, your input has been heard. As a part of our role in managing this community, Chuck and I compile all customer concerns and send them to the leadership teams for review.  

The Chamberlain team is very aware that Alexa is a highly sought after integration, and this support has never been promised.  Lauren
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SB

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Just to be clear, the Official Rep Lauren just stated that "The Chamberlain team is very aware that Alexa is a highly sought after integration, and this support has never been promised." 
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Jack

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Lauren - Correct me if I'm wrong here but the way I read this is "The Chamberlain team is very aware that Alexa is a highly sought after integration and until we can figure out how to monetize that, support won't be promised."
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MyQ Community Manager

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Jack, you're reading that incorrectly. Some integrations simply take longer than others, making it difficult to promise specific availability timeframes. Lauren
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Jack

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Lauren I don't believe I am as it is a FACT that the integration has already been made, just not by Chamberlain.  By a college student.  By himself.  And you took it down.  And you have not provided a reason, so either explain that or my statement above is the only logical explanation.
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Stephen Dault

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Lauren, I must agree wiht Jack.  The Alexa skill was already created and was in beta testing when Chamberlain forced Amazon to pull it.  Chamberlain claimed it was not a third party partner.  How hard is it to make this programmer who wrote the skill a partner?  Are you trying to charge him a fee?  I have several smart home products that have allowed third party people to write skills and\or apps that work with these products.  So far Chamberlain is the only company that refuses third party products. why?   

Chamberlain doesn't have to promise anything, just let people create skills and apps.  IT'S THAT SIMPLE!!!!
(Edited)
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SB

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Chamberlain,

Since you haven't been able to integrate any of your products with Amazon Alexa, and it appears you are not committed to doing so, are you able to recommend a company that does this for those of us with Chamberlain/Liftmaster door openers in our garage?  For instance,

here is the "Amazon Choice" for remote garage door opener. Says it works with Alexa. Priced today at sale price of $78.99 (Regularly $99.99).  Apparently no additional hub to buy, and no monthly or annual payments of any sort are required:
https://www.amazon.com/NEXX-GARAGE-Remote-Garage-Opener/dp/B01J8JI9HY/ref=ice_ac_b_dpb?ie=UTF8&q...

Would you recommend we buy this product? 
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Gary Alvarez

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I know someone that has this and says that it works great.  This is actually one of the options that I have come January 1st if Chamberlain can't come up with a fix by Dec 31st.
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SB

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Thank you Gary.  I am not sure of any reason to wait.  Chamberlain has not stated they are working on integrating with Amazon Alexa, have they?  Also, the holiday shopping season is here, I have someone I want to get a unit for and Chamberlain does not sell any Alexa integrated product that I am aware of.  I think if they were going to offer such a product they would do it for this holiday shopping season if they were able.   It's a shame, but, there are other companies offering what so many people want. 
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MyQ Community Manager

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SB, We're working on numerous third-party integrations and will announce their availability as soon as they're ready. Chuck 
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SB

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Chuck, is one of those "numerous third-party integrations" with Amazon Alexa? 
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jjflem03

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SB - most myq devices do not work with that device out of the box.
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Gary Alvarez

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Ok January 1st 2018, I gave these guys till today to rectify this Alexa non integration situation, today it gets deinstalled! Not waiting one day more! Liftmaster & Chamberlin are a bunch of losers! I'm done! Let's all get this crap off!!!!!!!
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Jack Blanchard

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They are terrible
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Al Gonzalez

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I recommend we leave bad reviews for future buyers to be aware
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Timothy Fay

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I've contacted Chamberlain, and what's sad is they don't care about what the customers want. They told me on the phone that they don't plan to integrate with wink, or Alexa. Why have a smart garage door opener, if it's going to be non compatible with your smart home? All of the other manufacturers are coming on board. Come on Chamberlain, grow up and get with the times. I already had to replace a logic board and the unit is less than 3 years old. I guess just the quality shows how far you're willing to go for the customer.
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MyQ Community Manager

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Timothy, we are in fact integrated with Wink. As for other third-party integrations, these will be announced as they come. We're aware that many of our users are asking for this, and we'll continue to communicate this to executives and marketing. Lauren
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Jack

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Lauren - You should clarify; Chamberlain integrates with Wink if you want to be able to manually open/close the door using the Wink app instead of using the chamberlain app.  It adds literally no additional functionality (location based automation or anything).  The only reason you'd ever want to do this is if you really liked doing everything from within the Wink App instead of the Chamberlain app.  It makes no sense at all.

That said, AGAIN you guys miss the entire point.  The sole reason you should integrate with other products is so that those products can add value to your product.  Outside of that (looking at your Wink integration) it is almost entirely pointless.
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Alex Bruns

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I just built a house last year and am happy to report that one of my liftmaster openers has a bad motor (I guess this is very unusual).  Anyway, my builder has agreed to have the opener replaced by another liftmaster or another brand of equivalent price.  Hooray for me!!!  Now, here's to hoping the other fails while still in under home warranty!
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Dean Nix

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How can you NOT have an Alexa skill?! Seriously?
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Peppe Coppola

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h
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Peppe Coppola

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c' mon  really not an alexa skills  that sucks  we been waiting for so long
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Christopher Brinkley

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This is very disappointing. A little work on the part of the company could make alot of people happy. No ambition