Alerts from someone else's door

  • 1
  • Problem
  • Updated 3 years ago
I've been getting alerts from someone else's door. It tells me when each of this person's 2 doors open. East door and west door. I went on settings but only see my door. How do I eliminate this other person's notifications?
Photo of Richard Bushka

Richard Bushka

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Posted 3 years ago

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Photo of Dawn

Dawn, Official Rep

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Richard - The phone will receive alerts from another account if you have ever signed into that account from your phone. To clear the other notifications you are receving, you will need to uninstall and reinstall the app. 
Photo of Faye Reid

Faye Reid

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Wait. how would you know it's another neighbor's door notification? 
Photo of Dawn

Dawn, Official Rep

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Faye - There is not a way to know where the false alerts unless you see it happening. Are you having a problem receiving false alerts?