Alert time is an hour off

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  • Updated 6 months ago
I have my zip code and time one set correctly in the app and on my phone. I am using the latest version of iOS and the myQ app.

Yet, whenever I receive an alert it is always an hour later than current time. I believe this is due to Arizona not observing Daylight Savings so our clocks never shift. Half the year we are on MST and the rest we are on PST.

I have attached a photo showing my zip code and time zone settings in the app. Am I missing something or is this a bug?

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John Daniel

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Posted 9 months ago

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MyQ Community Manager, Employee

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John, thank you for providing such great detail. At this time, customers are unable to update their time zone (why your alerts are an hour off). We're aware of this issue and are working on a fix as we speak. 

Here is a temporary workaround to update the time zone: change the country to any country except US or Canada, then update the time zone and save. The country will reflect another country, but will not affect the account in any way.

Using the website: 

1.Click on the person icon on the right side of the screen near “Welcome, ______(user’s name)”

2.Change the country a country other than US or Canada. (This will not affect the MyQ account)

3.Update the time zone on the account.

4.Click Save.


Using the MyQ app: 

1.Tap the Menu bars in the upper left corner

2.Tap the account on the bottom of the menu (User’s name)

3.Android: Tap the pencil. Apple: Tap Edit Info

4.Change the country a country other than US or Canada. (This will not affect the MyQ account)

5.Update the time zone on the account.

6.Click Save.

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Aram

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Hello, I have the same issue with the time zone being off.  I try to update it from my account on a computer, and on my phone (per the instructions above) and it does not save.  I am able to change the country to anything other than the United States, however, when i try to set the correct Country and timezone it gives me an error code "Server Error (000)" I can't even get the Country back to the United States and have the wrong time zone.  Seems like there is some sort of bug preventing this change. 
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Michael Hawk

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WTF Chamberlain? you guys have the worst development team in history. This is STILL not fixed?
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John Daniel

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Michael, this was fixed months ago. If you have another issue I recommend posting a new issue for support to look at.
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MyQ Community Manager, Employee

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John and Aram

We have resolved the technical issue resulting in error code 000.  You will now be allowed to set the correct time zone, as well as enter and save your state of residence and phone number to your MyQ account. Your MyQ app will update automatically, allowing you to enter the correct info. 

Let us know if you have any questions. We appreciate your continued patience as we worked to resolve this issue.

-Chuck