adding remote light times out and wont get to the page where you name the device

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  • Updated 10 months ago
Remote light setup isnt working, after adding clicking the learn button on the device, the light turns off then on again but the screen on my phone or laptop sits until it times out, i have 4 other remote lights already setup, Ive tried 4 new remote lights, then i added an in the wall switch no problem.  ive reset the remote lights.  Any ideas
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ritch

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Posted 10 months ago

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MyQ Community Manager, Employee

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Ritch, look for an email from a customer support agent shortly. Lauren
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MyQ Community Manager, Employee

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Ritch, can you send me the email address associated with your MyQ account? Apparently, it's different than the one you have on file with the MyQ Community. Please send it to social@chamberlain.com and include the note "FORWARD TO LAUREN." Thanks,
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John Cox

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Having same issue, I have 3 LM395 that will not connect.


I have reset gateway and still times out without connecting.

Has anyone heard back from customer support agent?
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MyQ Community Manager, Employee

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John. thanks for the info. I've requested a customer support agent contact you via the email associated with your account. Lauren