Add other users to MyQ Account

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  • Updated 2 months ago
Why in this day and age is this feature not here yet?

We need the ability to add users to our MyQ accounts.

Like A Wife, Husband, Kid, Roommate, Relative, etc....

Multiple people live in my house and should be able to open the door from their phones.

I am not the only person who needs this. 

I should not have to share my account with others.  That is a bad security practice and doesn't allow for tracking of who is actually opening and closing the door and when.

Get with the times and add this feature already.....  Even Wink lets you share your light bulbs with other users for crying out loud...
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Gary Prindle II

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Posted 4 years ago

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Gary Prindle II

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Todd, I understand that.  But this should be fixed in the MyQ app, I don't want to have to sign in with my cred's on their phones.  What happens if the creds get changed, or need to be re-authenticated.  Screw that, lets just do it the right way.  It's 2015, Chamberlain needs to get with the times.
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Dawn

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I completely understand the frustration with this. This request has already been submitted but I submitted it again to show the amount of people who are interested in it. 
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HarrySamuel

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You are exactly right, they are clueless. no timer for lights, only one logon, ect.. I am starting vacation today, and for the next 7 days will play with the lights in my house, a vacation timer would have been great. 
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Thomas Pratt

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and 4 months later????? still nothing?
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Michael CoZ

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I'm thinking I should have purchased the RYOBI https://www.ryobitools.com/gdo/ Garage door opener instead of this!!!!!
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Thomas Pratt

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I am contemplating taking mine back for this one also.... undecided though. I like the looks of the openers, and indoor and outdoor keypads on the chamberlain much better than the ryobi and all of the issues are fixable in software and web interface but it doesnt look like they will ever do it!

Does anyone know about the functionality of the Ryobi app and interfaces?
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Nick Sinklier

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Has this been fixed yet? I'm trying to set this app up on my daughter's phone so she can open the garage, but I can't add the hub that's connected to my account and I can't add her to my account because that functionality doesn't seem to exist. Is this fixed, if not, will this be fixed?
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Tim Kiphuth

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So I have to set my wife's phone up with my username and password to get both our phones to work? How incredibly shortsighted... The two most common WRONG assumptions software developers make 1) families have one person and 2) a person has only one email address.
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HarrySamuel

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Chamberlain's one software engineer is single and lives in Bedrock, right next to the Flinstones.
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Michael CoZ

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I just set up my garage door opener and started to look around to see where I could add "users" to the app, like the wife and kid.  Come to find out, there is no support for multiple users.  How upsetting and disappointing. I should have saved myself some $ and bought a non-wifi equipped garage door opener had I known this then.  Now the family still has to use clunky remotes!
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HarrySamuel

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So just to be clear I can not limit my children from opening the garage and just control the lights, right ? Do you see the problem there ?
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Michael CoZ

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@Eric Halvorsen,
Thanks for taking the time out to reply.  Unfortunately, that is not the ability I am looking for.  Sharing my login credentials with other members of my family is not the best way to support multiple users.  That's more like the lazy programmer's way.  

I can think of 3 "smart home" apps right off the top of my head that have the ability to have different users with their own accounts:

NEST
August Smart Lock
C by GE 

The last app/device was just released to market this month and already has multiple users enabled.

I need the ability to assign each individual family member his / her own "ID" this way I know family member "X" opened / closed the garage door at time "Y".
Also setting restrictions on certain users should be in the app as well.  Like @HarrySamuel mentioned previously.  There should be no reason for a teenage kid to open the garage door after "Y" time at night, etc..etc...

I see this thread was opened 5 Months ago.  Then another Official Rep replied 4 months ago stating that she was going to push this forward.

5 months ago is an eternity in the tech world and quite frankly, disappointing to your users that this ONE feature has not been implemented.

I could care less if my garage door opener "talks" to my NEST thermostats.  I'd trade multiple users for the ability any given day.

Who can we speak to?  Who can we email or contact to get this feature implemented.  Not only for a efficiency standpoint but also for safety!
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HarrySamuel

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NOT CHAMBERLAIN
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Quang Tran

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Add that feature!
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Pirate Morgan

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Just want to leave this thought here, where it's appropriate....the comments above were made TWO YEARS AGO, and here we sit without multi-user functionality still, what an atrocity. This is why, I have not, in good faith, recommended this product to my neighbors / friends. Two years is more than enough time to add this functionality, and sadly, the "representatives" here continue to smooth over the crowd by replying with the same canned response, "it's coming soon". I really wished that I gave the Ryobi a second chance, I was having connection issues with the wireless keypad that a good number of users were experiencing as well. I also was not fond of the built-in LED light, I appreciate a change of a bulb if something goes dead.  
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Thuong Nguyen

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This is ridiculous. I mean, the Ring Doorbell app allows multiple users without giving up each other's credentials.  A #$%#! DOORBELL company had a better execution and vision. This is a great garage opener but falls flat with a crippled app. Do you seriously think every household is single and lives by themselves? What's the point of an app?  And no, I don't want to give my own credentials cause I shouldn't have to. Do you think this is the best way to engage with your product? When people paid well over $300 for a garage opener which flaunts as 'wifi-enable' and support an app, they expect not get ripped off with a flawed app. It takes time to install this garage opener and I expect an app that can be shared with the entire family. I don't need your company to dedicate how we should use the app. You should have figured that out through product testing. It should be quite standard by today's standards. Go back and learn from RING. This is pathetic.
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Adocracy

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@EricHalvorsen it's an utterly ridiculous answer to say "we accommodate unlimited users - just give an unlimited number of people your password"
So to help you out, I've started a Twitter thread that others can retweet (or copy). https://twitter.com/ucnunes/status/71...
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Michael CoZ

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They say there is no such thing as "bad publicity" but I'm guessing this will put a hole in that saying!
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Greg Takacs

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WTF is wrong with your software engineers? This is simply ridiculous! This products has been on the market for years and this very simple user control an authentication is not available. I'd like my mower guy to be able to open and close the front gate but not the garage. I'd like my cleaning crew to be able to open the front garage but not the rear garage and only on Tuesdays unless I tell otherwise. I'd like my buddy visiting from out of town to have access to my garage but only for a day. I'd like to be able to see who opened and closed the garage doors and the gates and when without having to get an alert about it.

With Kevo eKeys I can do all this and then some. My Ring doorbell can have separate user accounts too.

This is a trivial request that should be one of the primary use cases going up on the white board during product development. It pains me to see such ignorance on your programmers part. Maybe you should feed that poor guy (it has got to be a one man show) more than a bologna sandwitch every now and again.
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Thomas Pratt

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OK 2 months after the last post in this thread....... and crickets from MyQ support - where does this stand?

and by that, I mean in the development process - I know where it stands regarding the product since I just installed one of the openers and am appalled at the lack of pretty much everything:

- only one user account
- cannot create other users
- cannot control when access can granted
- cannot control WHICH door they have access to
- no Amazon Echo integration

so far this "connected feature" is very much a "me too" add on to have a feature bullet point on the box...the only upside is that this could ALL be addressed through software. Listen to your users and take their input, requests, and yes....demands seriously. IMO Kevo and Ring should be used as the examples to follow.

Oh yeah, also, security???? Besides the already glaring problems with user account management and permission restriction pointed out above, ummmmmmmmmm, basically all a person has to do is figure out the pattern on serial numbers and then just add any opener to their app? No physical confirmation needed to add unit? like button press on the opener or keypad? Is there any limitation to the number of units you can add to the app? generate all serial numbers and add all variation of them.....and BAM a truly universal MyQ for all of them sold? YIKES.
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Michael CoZ

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I give you guys credit.  We've been fighting this fight for how long now and you all keep going? You all have my respect.  I just said "F***k it" they don't care, they don't listen, I will never buy another chamberlin product again in my life.  
Heck, sometimes I sit at my local home depot and if I see someone with one of the garage door openers in the cart or, even looking at them, I steer them right away to the Ryobi.
I keep praying that someday soon my Garage Door opener will fail so I can get away from this horrible company.

But, I really do appreciate you all making "noise".  When I get the Email notifications that a new comment has been posted here, I get angry all over again. 
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krizzo

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Interesting I would guess they are encrypting the traffic "hopefully". Might take a look at it as well.
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Greg Takacs

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The issue is that you would not only have to reverse engineer their protocol but either modify the firmware in the Chamberlain myQ hub at your house to connect to a 3rd party server directly or fake it in your router via DNS reroute. This might be a high enough entry price for your average user to avoid this solution.

The other way to actually do it would be via their own API which would require a third party that would take your Chamberlain access and put their own user access setup on top of it. The only caveat with this solution would be the fact that you would have to trust this third party with your myQ access and I'm not sure if anyone is into this.

I'd also say that official use of their API has some weird contractual limitation thanks to their lawyers where they can't send automated triggers to the API, they have to come from a user actually wanting to open a door via a soft button of some sort. This might not be a problem for strictly user access type app but for home automation it is an assinine and lame requirement that hinders home automation tremendously.

Being short staffed in their software engineering department (It's probably Bob from high school writing the app single handedly) and having a monstrous legal department with zero understanding of any technical knowledge is the perfect storm for a shitty product.
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Thomas Pratt

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ORRRRRRRRRRRRRRRRR they could just provide customer service and the features that their customers have been asking for almost 2 years ;-)
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Tristan

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Mostly that.
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krizzo

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I would agree to implement what the customers want would be nice instead of having them reverse engineer the product. I wish I could change the beeping and flashing of the lights when I close the door with the application but would rather have multi-account support over that. Even open sourcing the code to the controller/repeater would be nice.

It's might be easier to buy a new garage door opener button, wire it up and make your own service that "presses" the button for you. Using Magnet switches to identify door state. Rather than try to figure out the command codes.