Why in this day and age is this feature not here yet?
We need the ability to add users to our MyQ accounts.
Like A Wife, Husband, Kid, Roommate, Relative, etc....
Multiple people live in my house and should be able to open the door from their phones.
I am not the only person who needs this.
I should not have to share my account with others. That is a bad security practice and doesn't allow for tracking of who is actually opening and closing the door and when.
Get with the times and add this feature already..... Even Wink lets you share your light bulbs with other users for crying out loud...
We need the ability to add users to our MyQ accounts.
Like A Wife, Husband, Kid, Roommate, Relative, etc....
Multiple people live in my house and should be able to open the door from their phones.
I am not the only person who needs this.
I should not have to share my account with others. That is a bad security practice and doesn't allow for tracking of who is actually opening and closing the door and when.
Get with the times and add this feature already..... Even Wink lets you share your light bulbs with other users for crying out loud...
Posted 4 years ago
I agree.
My kid's phone keeps forgetting the password. I don't want him to have access to this site. I want him to have his own log-in credentials. And, if I want to temporarily add a friend, I should be able to do so.
My kid's phone keeps forgetting the password. I don't want him to have access to this site. I want him to have his own log-in credentials. And, if I want to temporarily add a friend, I should be able to do so.
Yes, but Chamberlain does not do their programming in house. If they did the APP would have what it should have. Guest login, timer function, are both missing, and Chamberlain says they have no plans to add them. I need to return the gateway, it was fun for a week. Need to look at Z-wave plus.
I completely understand the frustration with this. This request has already been submitted but I submitted it again to show the amount of people who are interested in it.
and it will only take a few years for someone to read the suggestion, and a few decades to act on it, then once approved it will never happen.
Hi Dawn - any status update? I'm an app developer and we'd be happy to help build this feature. IT'S ESSENTIAL AND NEEDS TO BE ROADMAPPED ASAP. Not sure how many more upvotes you need to accelerate this but please release this feature by the end of March??
Let me add my voice to this requirement (it is not a request). I just installed the internet gateway at my house and my wife and I both created accounts. I was disappointed to find that her phone told us that the gateway was already added to another account. That is ridiculous. I should be able to share this with her without sharing an e-mail or credentials. She may want different alerts than I do. We do not share e-mail addresses, so only one of us could receive e-mail alerts.
As a software engineer myself, I can say that this is basic security and design. In fact, it's even better to allow someone else to manage credentials rather than making people keep yet another set of username and passwords. I would like to point out that this commenting system allowed me to login with an OpenID provider like Google. Why wouldn't your system allow that too?
As a software engineer myself, I can say that this is basic security and design. In fact, it's even better to allow someone else to manage credentials rather than making people keep yet another set of username and passwords. I would like to point out that this commenting system allowed me to login with an OpenID provider like Google. Why wouldn't your system allow that too?
(Edited)
Hi Kenny – Thank you for your feedback. We do plan on making this an available feature in the future. We do not have a timeline for it at this time.
Fred and Barney chiseling away at the code : ) I leave for a week, away on the 2nd, that's my deadline for a timer function. Just got back from three weeks turning lights on and off every f%#& night. I really am hating these light switches, hope once I set up VeraPlus in a few months hope some other moron will buy them on eBay.
Yes, it is ridiculous that this has not been corrected. I have a 2 car garage, installed the base unit and 2 door sensors. I was excited as this would now allow my daughter to enter/exit the garage easily when she comes home from college. I was very disappointed to discover that it was not possible for her to have her own access! I am at a loss to understand why the developers would not design the product for multiple users. I guess common sense and practicality escaped them.
You are exactly right, they are clueless. no timer for lights, only one logon, ect.. I am starting vacation today, and for the next 7 days will play with the lights in my house, a vacation timer would have been great.
and 4 months later????? still nothing?
I'm thinking I should have purchased the RYOBI https://www.ryobitools.com/gdo/ Garage door opener instead of this!!!!!
I am contemplating taking mine back for this one also.... undecided though. I like the looks of the openers, and indoor and outdoor keypads on the chamberlain much better than the ryobi and all of the issues are fixable in software and web interface but it doesnt look like they will ever do it!
Does anyone know about the functionality of the Ryobi app and interfaces?
Does anyone know about the functionality of the Ryobi app and interfaces?
Has this been fixed yet? I'm trying to set this app up on my daughter's phone so she can open the garage, but I can't add the hub that's connected to my account and I can't add her to my account because that functionality doesn't seem to exist. Is this fixed, if not, will this be fixed?
I can't believe that the myQ app is only good for a single user. I'm impressed with high tech garage door opener but the single user app is a deal killer!
1340
1340
I literally made an app that does this for the price of a $20 Arduino and about $5 in circuitry to hack a garage door opener. Only mine works for multiple users and has an Apple Watch app.
So where the link :-)
So I have to set my wife's phone up with my username and password to get both our phones to work? How incredibly shortsighted... The two most common WRONG assumptions software developers make 1) families have one person and 2) a person has only one email address.
Chamberlain's one software engineer is single and lives in Bedrock, right next to the Flinstones.
Based on another post, I downloaded the WINK app. My daughter's phone kept forgetting the MyQ log-in information. WINK connects right into the MyQ like a native application. If I remember correctly, you have to input your MyQ credentials, but you can have a unique email / log-in to WINK.
After helping her, I started using WINK too. I like its interface better.
After helping her, I started using WINK too. I like its interface better.
wish it worked the lights.
I just set up my garage door opener and started to look around to see where I could add "users" to the app, like the wife and kid. Come to find out, there is no support for multiple users. How upsetting and disappointing. I should have saved myself some $ and bought a non-wifi equipped garage door opener had I known this then. Now the family still has to use clunky remotes!
Hello Michael – Thanks for your feedback; your MyQ system will accommodate unlimited users. Anyone with whom you share your credentials will have access to the account and all its functionality. Your authorized users will simply have to download the app on their phones to sign into the account you have set up.
So just to be clear I can not limit my children from opening the garage and just control the lights, right ? Do you see the problem there ?
@Eric Halvorsen,
Thanks for taking the time out to reply. Unfortunately, that is not the ability I am looking for. Sharing my login credentials with other members of my family is not the best way to support multiple users. That's more like the lazy programmer's way.
I can think of 3 "smart home" apps right off the top of my head that have the ability to have different users with their own accounts:
NEST
August Smart Lock
C by GE
The last app/device was just released to market this month and already has multiple users enabled.
I need the ability to assign each individual family member his / her own "ID" this way I know family member "X" opened / closed the garage door at time "Y".
Also setting restrictions on certain users should be in the app as well. Like @HarrySamuel mentioned previously. There should be no reason for a teenage kid to open the garage door after "Y" time at night, etc..etc...
I see this thread was opened 5 Months ago. Then another Official Rep replied 4 months ago stating that she was going to push this forward.
5 months ago is an eternity in the tech world and quite frankly, disappointing to your users that this ONE feature has not been implemented.
I could care less if my garage door opener "talks" to my NEST thermostats. I'd trade multiple users for the ability any given day.
Who can we speak to? Who can we email or contact to get this feature implemented. Not only for a efficiency standpoint but also for safety!
Thanks for taking the time out to reply. Unfortunately, that is not the ability I am looking for. Sharing my login credentials with other members of my family is not the best way to support multiple users. That's more like the lazy programmer's way.
I can think of 3 "smart home" apps right off the top of my head that have the ability to have different users with their own accounts:
NEST
August Smart Lock
C by GE
The last app/device was just released to market this month and already has multiple users enabled.
I need the ability to assign each individual family member his / her own "ID" this way I know family member "X" opened / closed the garage door at time "Y".
Also setting restrictions on certain users should be in the app as well. Like @HarrySamuel mentioned previously. There should be no reason for a teenage kid to open the garage door after "Y" time at night, etc..etc...
I see this thread was opened 5 Months ago. Then another Official Rep replied 4 months ago stating that she was going to push this forward.
5 months ago is an eternity in the tech world and quite frankly, disappointing to your users that this ONE feature has not been implemented.
I could care less if my garage door opener "talks" to my NEST thermostats. I'd trade multiple users for the ability any given day.
Who can we speak to? Who can we email or contact to get this feature implemented. Not only for a efficiency standpoint but also for safety!
NOT CHAMBERLAIN
Add that feature!
Just want to leave this thought here, where it's appropriate....the comments above were made TWO YEARS AGO, and here we sit without multi-user functionality still, what an atrocity. This is why, I have not, in good faith, recommended this product to my neighbors / friends. Two years is more than enough time to add this functionality, and sadly, the "representatives" here continue to smooth over the crowd by replying with the same canned response, "it's coming soon". I really wished that I gave the Ryobi a second chance, I was having connection issues with the wireless keypad that a good number of users were experiencing as well. I also was not fond of the built-in LED light, I appreciate a change of a bulb if something goes dead.
@EricHalvorsen it's an utterly ridiculous answer to say "we accommodate unlimited users - just give an unlimited number of people your password"
So to help you out, I've started a Twitter thread that others can retweet (or copy). https://twitter.com/ucnunes/status/71...
So to help you out, I've started a Twitter thread that others can retweet (or copy). https://twitter.com/ucnunes/status/71...
They say there is no such thing as "bad publicity" but I'm guessing this will put a hole in that saying!
Adding my name to the list here. Let's get going with the multiple users already. My wife can't receive email notifications? Utterly ridiculous.
Would be nice if they took a hint from the august locks on how they setup their system. I like that I can invite guests and give temporary access for people for my front door. Wish I could do that with the garage as well.
I would also like to have multiple users and one admin user. In the first day of my family using the opener, my garage door got renamed "max was heer." Hopefully when Chamberlain supports Apple HomeKit, we can retire the myQ app and resolve this.
I just finished putting up my opener. NOW I find this HUGE hole in the app.......If I do not see some action/response here in the next 10 days, I am taking down the opener, and taking it back!! I am also going to the HD, Lowes, Menards, Amazon, and other to leave my opinion. I suggest that EVERYONE else here do the same!! How can you not have an "Owner" profile, that creates and manages access for all other "sub/child" accounts..... FIX IT QUICKLY, PLEASE!
(Edited)
10 day response?!!? I'm sorry but can't help laughing at that. This has been an issue for over A year!! With no response or movement.
I've left every negative review I can possible find, even the IOS and Google App reviews. ..... Still no official comment from Chamberlin on any review.
I highly encourage everyone I know to NOT purchase the garage door opener. It may be a smash thing to Chamberlin, but to me, I get ALLOT of satisfaction out of it.
I've left every negative review I can possible find, even the IOS and Google App reviews. ..... Still no official comment from Chamberlin on any review.
I highly encourage everyone I know to NOT purchase the garage door opener. It may be a smash thing to Chamberlin, but to me, I get ALLOT of satisfaction out of it.
We recently announced at 2017 CES that we will be expanding our MyQ offerings to include multi-user functionality in early 2017. Here is a link to the press release and a link to our CES page which touches on this announcement. Do you have any other questions that I can address?
http://www.chamberlain.com/chamberlain/media/Library/pdf/Chamberlain-Unveils-New-MyQ-Features-at-CES...
http://www.chamberlain.com/ces
http://www.chamberlain.com/chamberlain/media/Library/pdf/Chamberlain-Unveils-New-MyQ-Features-at-CES...
http://www.chamberlain.com/ces
I would like to thank Chamberlain for responding so quickly. I will be keeping my opener, and looking forward to the software improvements. Also thank you to everyone in the forum for all of the ideas and support. Thanks!
OK Chamberlain....... still lack the functionality, you promised above. Please tell us when! BTW.... I do NOT want a third part app...like WINK. I just want what I bought to work.....
Early 2017 LOL
Maybe they were thinking Q1-2? So we have until June? ;)
I'll be sure to hold my breath
if I were you I would take it down now while you still have the tools out ;-)
"quick" to them is apparently longer than 1 year
"quick" to them is apparently longer than 1 year
Hi Thomas, please see my response to BW4's comment above. We will be offering multi-user functionality in early 2017.
So what exactly is "EARLY" to you guys????
Come on chamberlain, what is "early"?
I see the press release here: https://www.chamberlain.com/chamberlain/media/Library/pdf/Chamberlain-Unveils-New-MyQ-Features-at-CE...
But it looks like it isn't released for the Liftmaster app? Is is still planned? Or do you only plan on supporting it on the Chamberlain app?
But it looks like it isn't released for the Liftmaster app? Is is still planned? Or do you only plan on supporting it on the Chamberlain app?
Chamberlain,
It is coming to the end of 2017 and it is time for you to officially respond to the ability of multiple users. Your "announcement" was a great thing for promoting your product but your failure to follow through with your commitment will erode your market share. Are you going to offer the multiple user capability as promised and what is the exact date of that release?
I have recommended the My Q Garage to more than a few who have followed through and installed one. Until I hear the multiple user feature is available, I will now discourage others from buying this product.
A quick response is expected.
It is coming to the end of 2017 and it is time for you to officially respond to the ability of multiple users. Your "announcement" was a great thing for promoting your product but your failure to follow through with your commitment will erode your market share. Are you going to offer the multiple user capability as promised and what is the exact date of that release?
I have recommended the My Q Garage to more than a few who have followed through and installed one. Until I hear the multiple user feature is available, I will now discourage others from buying this product.
A quick response is expected.
This is a shame lol! This feature should take maximum 1 sprint for any serious development team. Pay for consultant if you cant deliver value to your users.
Jeff & Mathieu, we will launch multi-user functionality but I'm unable to give you a specific date at this time. Thanks for your patience. Lauren
I took mine back. No timer function, no multi user function.
Michael, these functions will be coming soon. Perhaps you'll want to give MyQ a try again when they are. Lauren
COME ON Lauren! Stop giving us platitudes and get your team to ship features on a committed deadline! And now charging to connect to smarthome?!? You guys suck!
(Edited)
Adocracy, we'll provide availability dates as soon as we are able. Lauren
Lauren, I hope they pay you well for you to perform as their spokes-hole and chief liar to the forums. They couldn't afford me for this job because I wouldn't do it....its a shame that you are willing to. There is nobody in this forum that believes what you say and its because the same thing has been said for 2 1/2 with ABSOLUTELY NOTHING DELIVERED.....except LESS functionality.
You guys might be going about this the wrong way. Chamberlain is what it is, you bought what you bought and there is no secret that it doesn’t live up to expectations.
TAKE IT BACK, RETURN IT, like I did.
Genie has a good product for a similar price with all of the extra features you are looking for.
BUY A DIFFERENT PRODUCT, like I did.
If you buy a product and it doesn’t meet your expectations, return it and get something better.
TAKE IT BACK, RETURN IT, like I did.
Genie has a good product for a similar price with all of the extra features you are looking for.
BUY A DIFFERENT PRODUCT, like I did.
If you buy a product and it doesn’t meet your expectations, return it and get something better.
most of us are WAY past the return option as they have been promising the addition of this functionality for more than 2 years. Trust me if I ran across this forum when I had first bought mine I would have immediately returned it. Now its about the lies (and that is EXACTLY what they are at this point) that keep being told by Chamberlain and Lauren busy spewing the company line
Get a new product, or use the wink app.
I am over it.
I am over it.
Nick Sinklier
Paul A Jordan