Ability to add multiple users!

  • 55
  • Idea
  • Updated 1 day ago
MyQ needs to have the ability to add multiple users! Our family needs to have the ability to open and close the garage door from their phone. I also need to have the ability to alert different/multiple users when the door is left open after a certain amount of time. We also need the ability to see the history of the multiple users, to see who opened and closed it.
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Sam DiGirolamo

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  • frustrated!!!!

Posted 1 year ago

  • 55
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Dave May

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Peterson Gonzaga

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It’s been a pain trying to add users. They have to be next to the myq. Had to do the instructions as if you’re setting up the first time. However if you have s green light instructions says to type in the serial, but all I get is a fail. chamberlain needs to make adding multiple users as easy as the Ring doorbell does. Ending doing a workaround of haiving family login with main account
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mattnis

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You do not have to be next to myq to add users. Definitely not. Just use the app to add additional users and they will get an email with a request to join. That’s it. I’ve done it many times. It’s in the side menu under People.
(Edited)
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Justin Matthews

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One thing I found about multiple users.....on some devices, the plus sign doesn’t show up in the top right hand corner of the Manage People section of the app, so it looks like you can’t add a second user, but if you tap in that area, it will bring up the screen where you can add another user. My wife had the app loaded, went to the People section, added me, and couldn’t add my boys. Then she started tapping everywhere on the screen and when she tapped the top right corner, it let her add another user. She was using an iPhone. I loaded the app on my iPad, logged in as her, and went to People, and I saw the + in the top right corner, though we were running the same version of iOS (crazy right)! My son has a Samsung phone and could see the plus sign when he loaded it up.
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Christy Samples

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I've been trying to add a second guest and couldn't see the option.  I just did as you did and tapped the right corner and that helped!
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Abir

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I have the same problem. I was only able to add 3 users by email invitation, but there is no option to extend the invitation to more than three days. I bought the device on Jan 2nd and the installation failed several times and only now in June after the new app I was able to install it. It is a waste of money.

(Edited)
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Drew Wiseman

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This is ridiculous. It's 2018. My kids cannot use this app now because they need to share my password and I'm not giving them that for privacy reasons. The 'remember' button doesn't even work. We need to allow multiple users with their own logins. I feel ripped off after buying this product as my family cannot use it. Please fix this!
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Efrain Pinedo

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i was have the seme problem what i did was i create a new email and   everyone  in family can open now 
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Scott Clarke

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Your MyQ login password SHOULD NOT be the same as your Email account password. But you do need to either enter it on each family member’s device or share it with them at this point.
(Edited)
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KJL5

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Empty promises.  I promise.  
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Ramon Fardonk

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If your developement team doesnt know to implement Multi-User.... go ask August Smartlock ... they do multi-users , time-restrictions, Owner/Guest access grant/revoke....
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Yesac Huynh

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Please implement a multiuser feature!
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John David Tucker

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I bought this product 2 days ago... I am now uninstalling it and boxing it back up and will be returning it today!! FYI I am switching to the gogoGate 2 (can find on amazon) it HAS multi-user with your first 10 free... that’s right 10 users!!!!!! PEACE OUT Chamberlain MyQ it hasn’t ever been fun....
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Shawn Paul Neckelmann

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How can this not be available out of the box on version 1? That's a pretty big foul up.
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Forrest Evans

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I also ran into this with my landlord.  I had originally recommended the Genie brand and their Aladdin Connect since it has this functionality today.  Unfortunately they used the Liftmaster and now I'm beholden to a single account and sharing and managing a password for multiple people accessing the garage.  Very irresponsible for a company to be encouraging people to share a single password which goes against any IT Security 101 policy and would allow access to someones home!
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mattnis

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Use the Wink app for this purpose. It works exactly like the myq app.
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Timothy Rand

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Yep, this is ridiculous. I've been using this for a long time and went to (finally) add my wife today and got an error in the app saying 'this device is associated with another user'. So this forum is where my Google search led me to.

Please, add this functionality ASAP - to echo some of the other people here, it is ridiculous to think that a household garage door is only going to be opened by a single person!
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Shannon Bene

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Doh! And I though it was an issue with my phone and or inability to follow directions. You know what's coming, right? You'll have to buy a new model to get this feature. 
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Fancy Facilities

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ugh. you're probably right.
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Jerry Lynn Porter

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This is BS. W bought a new house with a liftmaster mq in it. After reading the threads here it appears these morons are charging to control by google home but do not even provide for more than one user? Thats pathetic.