Ability to add multiple users!

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  • Idea
  • Updated 1 month ago
MyQ needs to have the ability to add multiple users! Our family needs to have the ability to open and close the garage door from their phone. I also need to have the ability to alert different/multiple users when the door is left open after a certain amount of time. We also need the ability to see the history of the multiple users, to see who opened and closed it.
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Sam DiGirolamo

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  • frustrated!!!!

Posted 1 year ago

  • 53
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MyQ Community Manager

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Sam, thank you for sharing your ideas and interest in multiple users with history tracking. It is helpful for us to hear from our MyQ members about what they would like to see from our products. -Chuck
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Gregg Morasca

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Are you saying that multiple users cannot each have the app on their phone and control the garage door?
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Daniel Andresen

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They all have to log in as the same account and get the same access and notifications. You can’t have more than one login for the same garage or grant guest access and such.
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MyQ Community Manager

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Gregg, additional users will need to login with the same username and password.  

Thanks for your response, Daniel. 

-Lauren
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KJL5

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How dumb is that?  In this day and age, everyone is taught not to share passwords.  This is OK in your corporate world?  You promised this functionality over a year ago.  What is the hold up?
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Rod Christner

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Not to mention, are there not limitation as to how many devices can be logged into the same account?  What happens?  Phone A logs in using account Global and what happens when Phone B tries to log in with account Global?   Phone A has to log out 1st or what? 
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Rod Christner

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Lauren, does the app allow multiple simultaneous logins with the same username and password as you suggested above?
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Richard Spitznagel

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WTF....this is junk, I’ll have Vivint install their door opening feature off the alarm system, thanks chamberlain for making me spend more $$ on convenience that I thought my family would enjoy.
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cydni

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You have got to be kidding!!! I have installed SEVEN garage doors!! Yes seven all at my house and I am unable to add multiple users???? How difficult is it people????
(Edited)
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Briana Alexandria

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Really need access for multiple users... or maybe even temporary access? I have roommates that rent out rooms that are not here for ever. Temporary access would be awesome. Something other than just ONE person having access would be helpful. Please and thank you!
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Scott Clarke

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Not many households with only one user. Please consider this request.
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wavecruzer79

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Ryobi has history, scheduling, alerts, multiple users. But I uninstalled the opener because of the annoying beeping it makes when you close it with even the wall switch.
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Hansen

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It borders on unbelievable that you cannot support multiple users - what is the rationale for that approach?  and how stupid is it that I have to add ANOTHER account on your site (even after logging in with my regular account) to submit a question.  Folks, it is 2018, not 1995.
(Edited)
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Peter Wong

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I actually like the single user for security. I don't want my roommates to open the garage door remotely to let strangers in. I just purchased several additional remotes for my roommates.
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Jerry Lynn Porter

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Ignorant comment. Nobody says you HAVE to, but if you decide to it’s not possible. Not everyone lives with roommates. You just put on your big boy pants and tell them they won’t be added. What’s with people today that can’t make their own decisions?
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Andrea Bravo Fernandez

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What do you mean that only ONE user can be linked to MyQ?! That is preposterous - we are FOUR in our family, we all need to be able to open the garage door by wifi. That is the whole reason I spent $550 on a brand new garage opener!!!! When do you envision upgrading this feature, which seems to be to be basic!!!
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mattnis

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It’s not one person. It’s one login. Just create a login to myq that you can share with as many phones as you want. You can also connect the one liftmaster login to the Wink app. People can create their own wink login and will be able to control the garage doors that you shared with them from within the wink app.
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Mark S

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It is a joke you can only have one user account. Had I understood that I never would have purchased. I will make sure all the new builds in my neighborhood know not to waste their money on this.
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Richard Brenin

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I manage a 5-gate facility in Hollywood. You can imagine that I need multiple users!   I just installed my third Gogogate controller. I recommend GoGoGate: https://amzn.to/2Jl6XYT

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Jess

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Have they fixed the multiple user issue? If not I am returning this asap.
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Tim Chan

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No return it
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Fancy Facilities

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I had to returned mine. I run a five-gate facility in Hollywood using GoGoGate because it's capable of multiuser access out of the box: https://amzn.to/2Jl6XYT
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Rori Stumpf

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Can't add another user? Come on. It's 2018. Not 1997.
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Fancy Facilities

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I'm tellin' ya.

It's pretty outrageous.

But I found the tech that does the trick. I would have preferred they solve this, but I went with a super duper third party solution that quite frankly blows me away for how well it works. See my comment above.
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Rori Stumpf

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Why should I spend another $200 on this? If their software was built correctly it should not be hard add multiple user functionality.
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Fancy Facilities

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I couldn't agree more. I just had to solve the problem in the short term. I have multiple users and multiple gates, so there was no way I could wait another few years.
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Brandon Rattin

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So is their a definative goal to add multiple user access to the product currently in the market? Or are you waiting for a future new model. Possibly pushing customers to a second product to support multi user. What expectations can the consumer have in order to decide on the best course of action. Is it worth waiting for an update or do we need to look at other options. Some solid commitments would go a long way.
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Jim Breth

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Android user have the ability to have up to 4 users. This something new within the last month. I'm not sure about Iphone users though. Hope this helps.
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SethP

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It is an absolute joke that you can't do this.
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SethP

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It is an absolute joke that you can't do this.
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DJLabowski

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iphone user can now too!
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Paul Mercalli

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There are 5 in my family. Can the limit be bumped up to maybe 6 or 8?
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Kevin Newell

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I agree, 4 isn’t enough for users with multiple. Please increase to 6 or 8. Thank you.
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Dave May

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KJL5

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This was simply a statement.  They have no plans to implement what they said.
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jason marquis

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Wish I had known this prior to installation....many other options out there....step up your game
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Carlos Perez

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Totally agree with everyone here.  I think I will be taking my unit back to Home Depot.  
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brian

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Wish I could too but it’s been too long. If you see someone at the store looking at this. Tell them the real deal and help prevent another unhappy customer.
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Shari Lowe

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Another vote for multiple user support!!
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Danny

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Same problem here, and it's a big one.  Multiple users are a must.  How long does it take to correct such a huge oversight?
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Jean Taguenang

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Is it a legal issue? I am just baffled because I have seen multiple versions of this exact question for more than a year and the same standard response (I would rather say excuse at this point). It is hard for anyone user to believe that you have been working on such a simple issue for this long.
DO SOMETHING!!!! Release at least a beta app with these features, pleaaaaaase
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KJL5

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Class action lawsuit...I ilike,the way you think?. Any attorneys following?
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Jeff Knox

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That URL is no longer working. Was this feature request completely blown off?
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Peterson Gonzaga

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It’s been a pain trying to add users. They have to be next to the myq. Had to do the instructions as if you’re setting up the first time. However if you have s green light instructions says to type in the serial, but all I get is a fail. chamberlain needs to make adding multiple users as easy as the Ring doorbell does. Ending doing a workaround of haiving family login with main account
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mattnis

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You do not have to be next to myq to add users. Definitely not. Just use the app to add additional users and they will get an email with a request to join. That’s it. I’ve done it many times. It’s in the side menu under People.
(Edited)
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Justin Matthews

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One thing I found about multiple users.....on some devices, the plus sign doesn’t show up in the top right hand corner of the Manage People section of the app, so it looks like you can’t add a second user, but if you tap in that area, it will bring up the screen where you can add another user. My wife had the app loaded, went to the People section, added me, and couldn’t add my boys. Then she started tapping everywhere on the screen and when she tapped the top right corner, it let her add another user. She was using an iPhone. I loaded the app on my iPad, logged in as her, and went to People, and I saw the + in the top right corner, though we were running the same version of iOS (crazy right)! My son has a Samsung phone and could see the plus sign when he loaded it up.
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MyQ Community Manager

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Hi Dave, 

Based on feedback we received in beta testing, we delayed the launch of Multi-User functionality to create a more robust, fully-featured experience.  A specific launch date has not yet been set, but we we will announce our plans to our customers as soon as possible.

Thanks for your patience. 

Best,
Lauren
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Daniel Andresen

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This is good to know this is still in the works. This would be great functionality. I just bought MyQ a few days ago, and was really hoping for this functionality. 
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Carol

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I am hoping for this feature to be available quickly as well.  Just installed today and thought this was already a feature that was available.
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Richard

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Quickly....lol. 
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Michael Hurley

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They are really dropping the ball on this. The hardware is great but the app is garbage. It's cool you can link other devices (nest thermostats) but ultimately that's useless because you have to use the same user name and password for every phone you want to have access. I have two rentals that I currently have to give renters keys (every code door lock I have tried has similar temporary user issues) and/or garage door openers because this app doesn't support any sort of temporary user. The convenience of being able to send someone a temporary login to access a property would sell one of these to every rental with a garage on the planet.
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Carol

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I was excited when I saw this linked with Nest and one of the reasons I purchased rather than another brand. I thought too that family members could get access on their own. I agree the app is not very good in comparison to the Nest app which I will use rather than adding to the MyQ app which often freezes or needs to be reinstalled.
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Andrew Shockey

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Lauren,

Would you please reply with the latest update on the release of the multiple user feature. I just installed two openers today in my home, and would greatly appreciate the ability to have multiple users.
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Sam DiGirolamo

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Lauren I’m sorry but I’m tired of hearing the same thing over and over again. If this is truly on your road map, give US, your customers an anticipated release date. I paid a lot of money to have your garage door opener and useless accessories/features that are not available. What if I would have said install the garage door opener and accessories and I will pay you when those basic features are released. I don’t think that would have gone over so well.
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Drew Wiseman

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Lauren - the number of unhappy customers and the lack of actionable response from your company that I see on this forum is unbelievable. Why is this not the #1 priority for your team? Do you want satisfied customers? Do you want us to buy more products? Please take this seriously and give the community a meaningful update with a plan for corrective action. Or would you prefer to give us all our money back? I’m in software development for a company much larger than yours and I can tell you we would never treat our customers like this, nor would we roll out such a horrible application. Please do the right thing and fix it!
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mattnis

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It's been 4 months. Where is this functionality?  It is not difficult at all. It's one of the easiest things you can ever do.  Please implement this and MFA to improve security.
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KJL5

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Lauren or Official Rep,

Would you please reply with the latest update on the release of the multiple user feature.

Should I switch to another product that can do this already?

Thank,
Kevin
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Richard

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The latest update is they've already gotten your money so they don't really care anymore.
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Hansen

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Guess Chamberlain thinks they have a captive audience and hence a monopoly, so they don't even bother responding after 5 MONTHS?
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Sourav Mukherjee

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Any update on this? The feature is not yet added.
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Jason Chaplinski

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Nope not at all, you might as well add the nexx garage device they have it mastered
(Edited)
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Sourav Mukherjee

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Do you have the model no which has the feature? This feature is useful
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Jason Chaplinski

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Just look up Nexx Garage it is something you add to your unit
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Sourav Mukherjee

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thnx Json..NEXX Garage NXG-100 NXG Remote Compatible Door Openers - Control Using Smart Phone, Amazon Alexa and Google Assistant Enabled Devices, White

Is this something we can install likewise I could do for chamberline?
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Tim Chan

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Seriously this company is a joke.
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Hugo

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When?
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Fancy Facilities

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I'm trying to save y'all some time. GoGoGate can do this with multiple users. https://amzn.to/2Jl6XYT
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Jeff Knox

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Any new updates?!? The average household likely wants this installed on at least two devices...
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Austin Hill

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@Chamberlain This Multi-User functionality launch you speak of is from 8 months ago....how much more robust do you need to make this feature, it should be straight forward "Add a user" plain and simple. Figure it out already!
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mmeko

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@Chamberlain, I agree with the other users comments. You really should have better publicized that the app does not allow for multiple users (other than adding a guest functionality). I'm really mad I purchased this product now and I'm being sure to tell everyone I know before they make the same mistake I did. Not sure why you prioritized adding additional functionality over multiple users. I would say that is a mistake. 
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Drew Wiseman

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This is ridiculous. It's 2018. My kids cannot use this app now because they need to share my password and I'm not giving them that for privacy reasons. The 'remember' button doesn't even work. We need to allow multiple users with their own logins. I feel ripped off after buying this product as my family cannot use it. Please fix this!
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Efrain Pinedo

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i was have the seme problem what i did was i create a new email and   everyone  in family can open now 
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Scott Clarke

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Your MyQ login password SHOULD NOT be the same as your Email account password. But you do need to either enter it on each family member’s device or share it with them at this point.
(Edited)
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Fancy Facilities

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This delay is unconscionable.
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hammerkp

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When you have 1 Garage door you are managing, it is easy to share the account with a family member.  However, once the account is logged into from one device, the other device gets logged out.
There are other home security devices that have the "Admin" vs "occupant" relationship.  Will Chamberlain ever get this figured out?  PLEASE!!!!
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KJL5

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Empty promises.  I promise.  
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Ramon Fardonk

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If your developement team doesnt know to implement Multi-User.... go ask August Smartlock ... they do multi-users , time-restrictions, Owner/Guest access grant/revoke....
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Yesac Huynh

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Please implement a multiuser feature!
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John David Tucker

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I bought this product 2 days ago... I am now uninstalling it and boxing it back up and will be returning it today!! FYI I am switching to the gogoGate 2 (can find on amazon) it HAS multi-user with your first 10 free... that’s right 10 users!!!!!! PEACE OUT Chamberlain MyQ it hasn’t ever been fun....
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Shawn Paul Neckelmann

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How can this not be available out of the box on version 1? That's a pretty big foul up.
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Chamberlain Admin, Official Rep

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Hi Everyone,

Thanks for giving us your honest input. We will continue to pass your suggestions along to the right teams. 
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Drew Wiseman

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Hi Official Rep,

Can we please get more than just a “we will pass the info along”? As consumers who have invested in this product and are disappointed, we would like to see some sincere dialogue and attempt to resolve this problem. Is it on the roadmap? Is it in the backlog of features? Is it slated for a release? If so, then when? If not, then why? So far I personally have seen very sporadic and half hearted attempts by your company to address this obviously widespread concern. For your company’s sake and for ours, please raise this with some urgency to keep your customers satisfied.

Regards,
Drew Wiseman
(Edited)
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Richard

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You know it's a lost cause when customers have given up asking for results and now just ask to have their concerns completely dismissed using different language. It's been 3 years of "we'll let you know" it's time to just accept that the customer is the least important thing in their business plan.
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Carlos Perez

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Apparently, the right team hasn't been found yet as this has been an ongoing concern of customers for over 2 years.     
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Chris Schrader

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@Chamerberlain Admin - Just ran into this thread after trying to figure out how to better manage multiple family members on my garage door and my daughter's garage door. Seemed silly that we'd have to have two different accounts for two different devices, share passwords between users, and couldn't provision multiple users on those devices. Please increase the priority with your development team to address this missed feature. 
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John Gallucci

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Can you please clarify whether or not the Family Sharing feature currently advertised to work for up to six users in the description of myQ in the App Store is a real thing or not? So far, I’ve only seen it on the description of the app in the App Store, but I can’t find any other evidence that it is an available feature anywhere else.
(Edited)
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John Gallucci

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John Gallucci

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Here’s more info I found on Family Sharing of App Store purchases and content, which is apparently an iOS feature that allows family members to share apps and purchases with one another and doesn’t really have anything to do with myQ in particular. I’ll have to experiment with other family members’ devices and accounts to see if they can use myQ that way, but my initial impression is that the result would be essentially the same as if they just installed the app on their own devices and used my login credentials (which is basically the same kind of sub-optimal workaround already suggested elsewhere in the discussion). https://support.apple.com/en-us/ht201085
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elott123

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I kept wondering why my alerts kept “turning themselves off” only to learn that my cleaning lady was getting all alerts and kept turning them off. I had no idea the alerts were on the account, not on the device. Since we have to share access, makes sense that all get the alerts. Please get a multi user feature developed and enabled as soon as possible. I’d be more than happy to be a beta tester.
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Chamberlain Admin, Official Rep

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Hi Elott,

Thanks for your feedback. We'll pass your input along to the team.
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Fancy Facilities

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How many more years of passing along messages? Can we get a reply from the team about an ETA? Is this even being worked on?
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Jeff Knox

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5 months, and still no response? Chamberlain, please do something or own up to not even trying to supply this feature. This is a deal breaker for MANY people!
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Keil Jacobs

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This is very frustrating. I just bought a Chamberlain opener, but I was not aware that it would not work with my homelink devices (in 3 cars) and that I could not use more than one smartphone to control the device. I spent extra money to get a "better" product, and have less functionality. Now I have 4 users with the possibility for only 3 remotes unless I want to spend even more money. No worries, though--I don't actually want value for my investment; like every other poster, I'll feel 100% satisfied if you just "pass my input along to the team." 
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Forrest Evans

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I also ran into this with my landlord.  I had originally recommended the Genie brand and their Aladdin Connect since it has this functionality today.  Unfortunately they used the Liftmaster and now I'm beholden to a single account and sharing and managing a password for multiple people accessing the garage.  Very irresponsible for a company to be encouraging people to share a single password which goes against any IT Security 101 policy and would allow access to someones home!
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mattnis

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Use the Wink app for this purpose. It works exactly like the myq app.
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Mike

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Weeks, months and years go by...  I've had the MyQ App for several years and this has been a problem since day flipping 1!!!  Is there even a team?  If so, why is this team still employed?  Anyone in my organization that performs this poorly would have been looking for a new job.  I find it very difficult to believe that in 2018 a single master account holder cannot allow/share to a multi-user platform.  This single master account holder should have the ability to allow or disable multiple users.  Even my cheap Arlo Security APP has this functionality.  This is pretty basic stuff Chamberlain!  But hey, we are just the consumers so pass it along to the non-existing team!

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KJL5

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I get the feeling that they have our money and really don't care what we want.
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brian

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Exactly don’t care. It’s been going on for too long. I wish I can just get rid of my 3 openers without losing money. I use to say it’s great when people ask. Now I will say it sucks. Stay far away from this brand. I should make a review video explaining this issue and share it to everyone I know. Who will share it to everyone they know... Terrible
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Jason Chaplinski

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Yes I think with their new myQ subscription service is where all the money is going not our product. I think i am scrapping this and going to install a NEXX garage door opener that has the multi user thing in the bag. They have to have a update now or a date, but not sure it will actually happen with their new subscription service they have. 
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Frank Harlan

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Wow.... I really wish I would have known this before I installed this opener. I would have definitely gone a different direction. This is pretty ridiculous.
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Richard

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Well in Chamberlain's defense, they've worked pretty hard to make sure that you don't figure this out until it's too late. It would be pretty dumb of them to publicize it.