Ability to add multiple users!

  • 55
  • Idea
  • Updated 20 hours ago
MyQ needs to have the ability to add multiple users! Our family needs to have the ability to open and close the garage door from their phone. I also need to have the ability to alert different/multiple users when the door is left open after a certain amount of time. We also need the ability to see the history of the multiple users, to see who opened and closed it.
Photo of Sam DiGirolamo

Sam DiGirolamo

  • 2 Posts
  • 2 Reply Likes
  • frustrated!!!!

Posted 1 year ago

  • 55
Photo of MyQ Community Manager

MyQ Community Manager

  • 2294 Posts
  • 145 Reply Likes
Sam, thank you for sharing your ideas and interest in multiple users with history tracking. It is helpful for us to hear from our MyQ members about what they would like to see from our products. -Chuck
Photo of SethP

SethP

  • 2 Posts
  • 1 Reply Like
It is an absolute joke that you can't do this.
Photo of DJLabowski

DJLabowski

  • 1 Post
  • 0 Reply Likes
iphone user can now too!
Photo of Paul Mercalli

Paul Mercalli

  • 1 Post
  • 0 Reply Likes
There are 5 in my family. Can the limit be bumped up to maybe 6 or 8?
Photo of Kevin Newell

Kevin Newell

  • 1 Post
  • 1 Reply Like
I agree, 4 isn’t enough for users with multiple. Please increase to 6 or 8. Thank you.
Photo of Paul Gryfakis

Paul Gryfakis

  • 1 Post
  • 0 Reply Likes
Is there any update on adding multiple users beyond 4 to MyQ?
Photo of Dave May

Dave May

  • 1 Post
  • 3 Reply Likes
Photo of Peterson Gonzaga

Peterson Gonzaga

  • 1 Post
  • 1 Reply Like
It’s been a pain trying to add users. They have to be next to the myq. Had to do the instructions as if you’re setting up the first time. However if you have s green light instructions says to type in the serial, but all I get is a fail. chamberlain needs to make adding multiple users as easy as the Ring doorbell does. Ending doing a workaround of haiving family login with main account
Photo of mattnis

mattnis

  • 10 Posts
  • 11 Reply Likes
You do not have to be next to myq to add users. Definitely not. Just use the app to add additional users and they will get an email with a request to join. That’s it. I’ve done it many times. It’s in the side menu under People.
(Edited)
Photo of Justin Matthews

Justin Matthews

  • 1 Post
  • 0 Reply Likes
One thing I found about multiple users.....on some devices, the plus sign doesn’t show up in the top right hand corner of the Manage People section of the app, so it looks like you can’t add a second user, but if you tap in that area, it will bring up the screen where you can add another user. My wife had the app loaded, went to the People section, added me, and couldn’t add my boys. Then she started tapping everywhere on the screen and when she tapped the top right corner, it let her add another user. She was using an iPhone. I loaded the app on my iPad, logged in as her, and went to People, and I saw the + in the top right corner, though we were running the same version of iOS (crazy right)! My son has a Samsung phone and could see the plus sign when he loaded it up.
Photo of Christy Samples

Christy Samples

  • 1 Post
  • 0 Reply Likes
I've been trying to add a second guest and couldn't see the option.  I just did as you did and tapped the right corner and that helped!
Photo of Abir

Abir

  • 1 Post
  • 0 Reply Likes
I have the same problem. I was only able to add 3 users by email invitation, but there is no option to extend the invitation to more than three days. I bought the device on Jan 2nd and the installation failed several times and only now in June after the new app I was able to install it. It is a waste of money.

(Edited)
Photo of MyQ Community Manager

MyQ Community Manager

  • 798 Posts
  • 43 Reply Likes
Hi Dave, 

Based on feedback we received in beta testing, we delayed the launch of Multi-User functionality to create a more robust, fully-featured experience.  A specific launch date has not yet been set, but we we will announce our plans to our customers as soon as possible.

Thanks for your patience. 

Best,
Lauren
Photo of Hugo

Hugo

  • 2 Posts
  • 0 Reply Likes
When?
Photo of Fancy Facilities

Fancy Facilities

  • 13 Posts
  • 4 Reply Likes
I'm trying to save y'all some time. GoGoGate can do this with multiple users. https://amzn.to/2Jl6XYT
Photo of Jeff Knox

Jeff Knox

  • 5 Posts
  • 1 Reply Like
Any new updates?!? The average household likely wants this installed on at least two devices...
Photo of Austin Hill

Austin Hill

  • 1 Post
  • 0 Reply Likes
@Chamberlain This Multi-User functionality launch you speak of is from 8 months ago....how much more robust do you need to make this feature, it should be straight forward "Add a user" plain and simple. Figure it out already!
Photo of mmeko

mmeko

  • 1 Post
  • 1 Reply Like
@Chamberlain, I agree with the other users comments. You really should have better publicized that the app does not allow for multiple users (other than adding a guest functionality). I'm really mad I purchased this product now and I'm being sure to tell everyone I know before they make the same mistake I did. Not sure why you prioritized adding additional functionality over multiple users. I would say that is a mistake. 
Photo of Drew Wiseman

Drew Wiseman

  • 3 Posts
  • 14 Reply Likes
This is ridiculous. It's 2018. My kids cannot use this app now because they need to share my password and I'm not giving them that for privacy reasons. The 'remember' button doesn't even work. We need to allow multiple users with their own logins. I feel ripped off after buying this product as my family cannot use it. Please fix this!
Photo of Efrain Pinedo

Efrain Pinedo

  • 1 Post
  • 1 Reply Like
i was have the seme problem what i did was i create a new email and   everyone  in family can open now 
Photo of Scott Clarke

Scott Clarke

  • 4 Posts
  • 3 Reply Likes
Your MyQ login password SHOULD NOT be the same as your Email account password. But you do need to either enter it on each family member’s device or share it with them at this point.
(Edited)
Photo of Fancy Facilities

Fancy Facilities

  • 13 Posts
  • 4 Reply Likes
This delay is unconscionable.
Photo of hammerkp

hammerkp

  • 1 Post
  • 1 Reply Like
When you have 1 Garage door you are managing, it is easy to share the account with a family member.  However, once the account is logged into from one device, the other device gets logged out.
There are other home security devices that have the "Admin" vs "occupant" relationship.  Will Chamberlain ever get this figured out?  PLEASE!!!!
Photo of KJL5

KJL5

  • 9 Posts
  • 13 Reply Likes
Empty promises.  I promise.  
Photo of Ramon Fardonk

Ramon Fardonk

  • 1 Post
  • 3 Reply Likes
If your developement team doesnt know to implement Multi-User.... go ask August Smartlock ... they do multi-users , time-restrictions, Owner/Guest access grant/revoke....
Photo of Yesac Huynh

Yesac Huynh

  • 1 Post
  • 3 Reply Likes
Please implement a multiuser feature!
Photo of John David Tucker

John David Tucker

  • 1 Post
  • 6 Reply Likes
I bought this product 2 days ago... I am now uninstalling it and boxing it back up and will be returning it today!! FYI I am switching to the gogoGate 2 (can find on amazon) it HAS multi-user with your first 10 free... that’s right 10 users!!!!!! PEACE OUT Chamberlain MyQ it hasn’t ever been fun....
Photo of Shawn Paul Neckelmann

Shawn Paul Neckelmann

  • 1 Post
  • 3 Reply Likes
How can this not be available out of the box on version 1? That's a pretty big foul up.
Photo of Chamberlain Admin

Chamberlain Admin, Official Rep

  • 343 Posts
  • 14 Reply Likes
Hi Everyone,

Thanks for giving us your honest input. We will continue to pass your suggestions along to the right teams. 
Photo of Drew Wiseman

Drew Wiseman

  • 3 Posts
  • 13 Reply Likes
Hi Official Rep,

Can we please get more than just a “we will pass the info along”? As consumers who have invested in this product and are disappointed, we would like to see some sincere dialogue and attempt to resolve this problem. Is it on the roadmap? Is it in the backlog of features? Is it slated for a release? If so, then when? If not, then why? So far I personally have seen very sporadic and half hearted attempts by your company to address this obviously widespread concern. For your company’s sake and for ours, please raise this with some urgency to keep your customers satisfied.

Regards,
Drew Wiseman
(Edited)
Photo of Richard

Richard

  • 47 Posts
  • 47 Reply Likes
You know it's a lost cause when customers have given up asking for results and now just ask to have their concerns completely dismissed using different language. It's been 3 years of "we'll let you know" it's time to just accept that the customer is the least important thing in their business plan.
Photo of Carlos Perez

Carlos Perez

  • 2 Posts
  • 1 Reply Like
Apparently, the right team hasn't been found yet as this has been an ongoing concern of customers for over 2 years.     
Photo of Chris Schrader

Chris Schrader

  • 1 Post
  • 2 Reply Likes
@Chamerberlain Admin - Just ran into this thread after trying to figure out how to better manage multiple family members on my garage door and my daughter's garage door. Seemed silly that we'd have to have two different accounts for two different devices, share passwords between users, and couldn't provision multiple users on those devices. Please increase the priority with your development team to address this missed feature. 
Photo of John Gallucci

John Gallucci

  • 5 Posts
  • 5 Reply Likes
Can you please clarify whether or not the Family Sharing feature currently advertised to work for up to six users in the description of myQ in the App Store is a real thing or not? So far, I’ve only seen it on the description of the app in the App Store, but I can’t find any other evidence that it is an available feature anywhere else.
(Edited)
Photo of John Gallucci

John Gallucci

  • 5 Posts
  • 5 Reply Likes
Photo of John Gallucci

John Gallucci

  • 5 Posts
  • 5 Reply Likes
Here’s more info I found on Family Sharing of App Store purchases and content, which is apparently an iOS feature that allows family members to share apps and purchases with one another and doesn’t really have anything to do with myQ in particular. I’ll have to experiment with other family members’ devices and accounts to see if they can use myQ that way, but my initial impression is that the result would be essentially the same as if they just installed the app on their own devices and used my login credentials (which is basically the same kind of sub-optimal workaround already suggested elsewhere in the discussion). https://support.apple.com/en-us/ht201085
Photo of elott123

elott123

  • 2 Posts
  • 1 Reply Like
I kept wondering why my alerts kept “turning themselves off” only to learn that my cleaning lady was getting all alerts and kept turning them off. I had no idea the alerts were on the account, not on the device. Since we have to share access, makes sense that all get the alerts. Please get a multi user feature developed and enabled as soon as possible. I’d be more than happy to be a beta tester.
Photo of Chamberlain Admin

Chamberlain Admin, Official Rep

  • 343 Posts
  • 14 Reply Likes
Hi Elott,

Thanks for your feedback. We'll pass your input along to the team.
Photo of Fancy Facilities

Fancy Facilities

  • 13 Posts
  • 4 Reply Likes
How many more years of passing along messages? Can we get a reply from the team about an ETA? Is this even being worked on?
Photo of Jeff Knox

Jeff Knox

  • 5 Posts
  • 1 Reply Like
5 months, and still no response? Chamberlain, please do something or own up to not even trying to supply this feature. This is a deal breaker for MANY people!
Photo of Keil Jacobs

Keil Jacobs

  • 1 Post
  • 2 Reply Likes
This is very frustrating. I just bought a Chamberlain opener, but I was not aware that it would not work with my homelink devices (in 3 cars) and that I could not use more than one smartphone to control the device. I spent extra money to get a "better" product, and have less functionality. Now I have 4 users with the possibility for only 3 remotes unless I want to spend even more money. No worries, though--I don't actually want value for my investment; like every other poster, I'll feel 100% satisfied if you just "pass my input along to the team." 
Photo of Forrest Evans

Forrest Evans

  • 1 Post
  • 4 Reply Likes
I also ran into this with my landlord.  I had originally recommended the Genie brand and their Aladdin Connect since it has this functionality today.  Unfortunately they used the Liftmaster and now I'm beholden to a single account and sharing and managing a password for multiple people accessing the garage.  Very irresponsible for a company to be encouraging people to share a single password which goes against any IT Security 101 policy and would allow access to someones home!
Photo of mattnis

mattnis

  • 10 Posts
  • 11 Reply Likes
Use the Wink app for this purpose. It works exactly like the myq app.
Photo of Mike

Mike

  • 5 Posts
  • 2 Reply Likes

Weeks, months and years go by...  I've had the MyQ App for several years and this has been a problem since day flipping 1!!!  Is there even a team?  If so, why is this team still employed?  Anyone in my organization that performs this poorly would have been looking for a new job.  I find it very difficult to believe that in 2018 a single master account holder cannot allow/share to a multi-user platform.  This single master account holder should have the ability to allow or disable multiple users.  Even my cheap Arlo Security APP has this functionality.  This is pretty basic stuff Chamberlain!  But hey, we are just the consumers so pass it along to the non-existing team!

Photo of KJL5

KJL5

  • 9 Posts
  • 13 Reply Likes
I get the feeling that they have our money and really don't care what we want.
Photo of brian

brian

  • 2 Posts
  • 1 Reply Like
Exactly don’t care. It’s been going on for too long. I wish I can just get rid of my 3 openers without losing money. I use to say it’s great when people ask. Now I will say it sucks. Stay far away from this brand. I should make a review video explaining this issue and share it to everyone I know. Who will share it to everyone they know... Terrible
Photo of Jason Chaplinski

Jason Chaplinski

  • 4 Posts
  • 2 Reply Likes
Yes I think with their new myQ subscription service is where all the money is going not our product. I think i am scrapping this and going to install a NEXX garage door opener that has the multi user thing in the bag. They have to have a update now or a date, but not sure it will actually happen with their new subscription service they have. 
Photo of Frank Harlan

Frank Harlan

  • 1 Post
  • 1 Reply Like
Wow.... I really wish I would have known this before I installed this opener. I would have definitely gone a different direction. This is pretty ridiculous.
Photo of Richard

Richard

  • 47 Posts
  • 47 Reply Likes
Well in Chamberlain's defense, they've worked pretty hard to make sure that you don't figure this out until it's too late. It would be pretty dumb of them to publicize it.