823LM wall switch with two openers - won't turn off

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  • Updated 9 months ago
We have a 823LM wall switch paired with two Liftmaster 8555W.  When one door closes and the timer reaches the end, it shuts off the opener's two bulbs and the 823LM wall switch, but the lights almost immediately turn back on.   If we open and close the Other door, the timer will shut the light off and the lights will stay off.  

Both openers' control panels have the motion sensor enabled, which is what I think might be doing it.  I'd like to keep the motion sensor enabled for convenience.  

Has anyone else had this happen?  Any thoughts?
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AJ

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Posted 9 months ago

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MyQ Community Manager, Employee

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AJ, here's a guide that may help with the lights: http://bit.ly/2nS9QGc. Let me know how that goes. Thanks, Chuck
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AJ

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Thanks, Chuck.  I reviewed those before posting.  Is it possible to change the frequency or code that the 823LM is using? 

I recently Reset the switch and programmed a remote button to simply operate the light switch.  When I pressed the remote's button, it also operated one of the doors and then shut off the light.  It seems like it's using the same frequency or codes....
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MyQ Community Manager, Employee

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AJ, the frequency cannot be changed. All MyQ and Security + 2.0 devices use the same signal frequency, but unless the devices are synced they cannot operate or otherwise affect each other. Thus, the issue you're seeing with the remote button operating the opener and the 823LM means that button is synced to both devices. To stop this from occurring, the memory of the device you don't want working needs to be cleared so that the button is no longer synced to it. 

If you're still having the issue with the light coming back on, make sure the two wall controls are not too close to each other (at least 12-18 inches of space between them).

Please let us know if you have any further questions. -Chuck
(Edited)
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AJ

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I "solved" this with a fairly simple workaround.  I reset the light switch and then paired it only with the opener that it didn't have a problem with before. 

In this case, even if the un-paired opener is used, the light switch and lights will turn on as a result of the paired opener's control panel's motion sensor.  (Only one control panel's motion sensor is needed for turning the lights on when a person enters the garage anyway).  

Remote control of the interior garage lights was not necessary in our case. 

So far, so good.