823lm stopped operating

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  • Question
  • Updated 4 months ago
Problem:
823lm switch no longer operating fluorescent lights mounted in my garage.

Backgroud:
I installed the 823lm a few months ago. Seven days ago, the switch stopped working.

Symptoms:
1.) Garage Door opens and closes properly from wall mounted garage door button, vehicle remotes, and iOS app
2.) Lights on Garage Door opener operate properly from wall mounted garage door light button and when the garage door opens and closes
3.) Physically pressing the button on the 823lm, the fluorescent lights cannot be turned on
4.) While using the MyQ iOS app, the fluorescent lights cannot be turned on
5.) On the MyQ iOS app, the LIGHT icon displays "OFF FOR 7 DAYS"
6.) Other 823lm switches work properly 
Photo of Terry

Terry

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Posted 4 months ago

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Photo of Chamberlain Admin

Chamberlain Admin, Official Rep

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Hi Terry,

Thank you for reaching out. Can you email us at social@chamberlain.com with the subject line "myQ community. 823lm- Terry"? We'll have someone contact you. We ask customers to email us so that we can receive their email address so that they don't have to post it publicly on the forum.
(Edited)