"That gateway or hub serial number was not recognized." - error code 303

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  • Updated 1 year ago
I've installed MyQ Garage and try to register the device and I get the 303 error. I have double and triple checked the code and still no luck.

Any direction would be great!
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Paul B

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Posted 1 year ago

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robert

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Had the exact same problem, enable blue tooth connectivity on your phone, pick the myQ device from the list on your phone of blue tooth devices, this will allow it to access your phone, and from my understanding access your wifi that way (through your phone)
This is when I uninstalled because that kinda freaks me out...
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robert

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Maybe after setup is complete the software closes this loophole, but seems like
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Jim

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Is the gateway online with a solid green LED?  If not, it needs to be online before able to add to a MyQ account.
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Paul B

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I was able to finally get this working piecing Robert's comment together. I had to Factory Reset my device then connect my Phone to it via WiFi, open a browser session and set up my devices WiFi settings, then it recognized my hub's serial number. 

Thanks