When i try to add the device i ger error
It says: "that device is on another user's account. Unable to add. (310)
How to resolve it?
It says: "that device is on another user's account. Unable to add. (310)
How to resolve it?
Posted 3 years ago
Followed all the steps and The green light still doesn’t come back on.
Jamison, can you please let me know what steps you've followed? And, you're seeing error 310, correct? Thanks, Chuck
(Edited)
I used a paperclip to hold in the button to reset it. We purchased a home and it included this garage door controller but now we can't get it work.
Jamison, we would love to help you out with this. Can we contact you through your email associated with you community account? Chuck
I am having the exact same issue, has anyone figured out how to fix this? we just moved into our new house that already had this installed and we are trying to get setup but keep receiving the ""device is on another user's account. Unable to add. (310)" message
Ken, I've asked our technical support team to reach out to you. They can help you resolve this issue. Look for an email tomorrow. Lauren
I having to same problem also. Reset steps are not working for me
Donald, you can also expect an email from a customer support agent. Lauren
Hello Myq Community Manager,
I'm having the same 310 error message. May you please provide me with an email from support as well.
Thanks!
I'm having the same 310 error message. May you please provide me with an email from support as well.
Thanks!
John, look for an email from a customer support agent shortly. Lauren
Hello @MyQ Community Manager,
I am also in need of help with this same issue, error 310. The reset steps for the gateway did not solve my problem.
Thanks
I am also in need of help with this same issue, error 310. The reset steps for the gateway did not solve my problem.
Thanks
(Edited)
zimler, I've asked a customer support agent to reach out to you directly via the email associated with your account. Thanks, Lauren
I have not received a message from customer support.
Jamison, we've requested that a customer support agent reach out to you and help resolve your issue. Look for an email shortly. Chuck
Im having the same problem, how i resolve?
Patricia, are you getting error message, "310 - That device is on another User's Account and unable to register"? If so, let's get you in touch with our support team with your MyQ email. You're also welcome to Contact Us. Thanks, Chuck
I am having the same issue. I set this up many years ago with alarm.com (I have the liftmaster hub). I am now trying to do I IFTTT and I'm trying to log into my original MyQ account. When I log in, it doesn't have the device listed. However it does state that when I try to add it I get the same area code that it belongs to some other account.. does this account reside within alarm.com?
Keith, if the devices are working through alarm.com, then they are on a separate alarm.com account. If you wish to put them on your MyQ account, you'll need to delete the devices off the alarm.com account, which would require speaking with alarm.com.
Thanks, Chuck
Thanks, Chuck
Thank you Chuck, that is what I was assuming. That really limits IFTTT capability. There's pros with having it on alarm.com and also this is a huge con.
With IFTTT becoming more and more popular, they should figure out a way to do both :)
With IFTTT becoming more and more popular, they should figure out a way to do both :)
Sam
Connected and snt
Kyu Chong
I am having a same problem and I already connected the device (green light) and sent you the pic of serial number.
Please help!
LGM .
kurt bradbury
Albert Rivera
Thank you
Richelle
Albert,
I’m sorry you are having a problem adding your serial number to your account. The MyQ Garage (Wi-Fi Hub) or Internet Gateway is considered stranded when it resides in a different user's account. To un-strand the device perform a hard reset. Here are the steps for both the WiFi Hub (MyQ Garage) and the Internet Gateway. The steps you follow depend on the device you have.
How to perform a hard reset
Wi-Fi Hub (This is the unit that installs in the garage and comes with a door sensor)
Internet Gateway(This is the unit that connects directly to your router with an Ethernet cable)
If these steps do not resolve the issue use the following link to contact Technical Support - http://chamberlain.custhelp.com/app/answers/detail/a_id/4003
JP Rusk
Diane Gaskill
This procedure is what you need to complete when replacing or upgrading a cell phone. When the Assurelink app is still installed and running on your old phone, you have to reset the internet gateway to clear the link and make the gateway available to the new phone. Disabling or uninstalling the app does not clear the link.
There is more to the procedure than you have included. I've added the following steps, as required by the app on your phone..
8. Hold the phone near your garage door opener and press the Reset button on the unit. The device serial number is displayed on your screen and the unit apparently "learns" somethng about your phone, just as it does when resetting the remote door opener you keep in your car.
9. In the app on your phone, add a name for the place where the opener is located.
10. Press Save. The app saves the information but does not close.
11. Return to the home screen, open the app and test it.
The nice thing about this is that all the records for the opener that were generated by your old phone are now on your new phone. Diane
MyQ Community Manager