"Save Schedule Failed" error

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  • Updated 2 months ago
I have the MyQ Garage, model MYQ-G0201.  When I try to create a schedule in the phone app, I get the error "Save Schedule Failed.  This schedule cannot be saved at this time.  Please check your internet connection and try again."  The alerts and everything else in the app is working, including the ability to open/close the garage door.  Any ideas on how I can resolve this?
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terrip

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Posted 2 years ago

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Todd Sorensen

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It has been 6 months since you said you were turning off the feature but that your engineers were dedicated to a fix. Your lackluster support for the product I purchased and other customers with this decision has left me to pursue your competitors. You lack integration with echo, wink, ifttt and aren't worth the money we spend on your products. Your alerts have stopped working for countless customers, who mostly end up saying only after they complain enough do their alerts start working and then fail again.

If you purchase this company's products after seeing the complaints littered throughout the community forum, you are just the consumer they are looking for. I believe I will be avoiding Chamberlain products for the. Forseeeable future.
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zelph

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As others have said, 1/2 the functionality I bought this for is broken. I woke to an open garage yet again when the device I bought was supposed to shut it for me at a scheduled time.

1 - Your error message sucks. Use the prompt to say "We purposefully broke functionality" not "check your internet".

2 - Give me a check box to check that says I understand the risks of turning on the schedule to clear you of the bad you are likely legally worried about happening when the door opens at the wrong time.  The 100 times it will work correctly for me as a result will negate the one time the battery died and it did the opposite of what I expected and I change the battery as a result the next day.

3 - Just be honest with us. If you aren't going to fix it, just say so so we can move on to something else and not waste our time. "We are actively working on a solution" definitely feels un-true after 6 months of no progress or updates. My (and likely others) desire to go write poor reviews everywhere we can, likely doesn't help your bottom line or reputation.

4 - How about an interim solution where you use your alert functionality on a schedule.  If I could get an alert if my door is still open at X time and then I can make the decision to press the button to close it or not, that would at least be something that helped me get my door closed each night like I bought this for.
(Edited)
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Todd Sorensen

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I've already gone back and revised my Amazon review of the product, from 5 stars to 1, leaving my original review in place, and then posting the updated review at the bottom. 

The way this entire thing has been handled, without any true communication apart from the typical canned responses a community manager has been handheld to give is truly telling. 

Any company that cannot keep existing customers informed on how they have been mishandled is no company worth even waiting for. I don't know that scheduling will ever come back and I'm done waiting. I forget to close my garage door, the whole reason I purchased this was to get ALERTS when the door was left open, and to schedule it to close at a certain time is left open. Somehow the 2 features i bought it for, don't work anymore, and in the 9 months i have owned the product, it hasn't been updated with ANY new features, only had features removed or broken.
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metalzack

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yea i did the same.  
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David Nine

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No schedule feature solution 7 months later, no improvements 1 year later, and no HomeKit solution 2 years later.

Sorry, guys but threats here don't mean anything to Chamberlain. Only one thing will scare these guys, make them hire competent developer(s), and get proactive in customer relations....competition


Where is it?! Until then, these posts are a futile attempt to make an inferior product better.
(Edited)
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JBDragon

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Homekit is coming!
https://www.chamberlain.com/apple-partnership

It has been a very long 2 years.  I know their name was up there with a bunch of other company's when Apple first announced Homekit at their press conference.  They're close.   As for schedule feature, as in?   I know you can go into the app and have it Auto Close Garage Door at a set time.

I also have set alarms to go off at 5 minutes and 10 minutes if the door has been open for longer then that.    I also have it tell me anytime the door opens and closes.   What other type of schedule are you also looking for?

I know it would be nice for IFTTT  support, but you didn't mention that.  From what I hear it can be slow at times.  Still a nice feature to support.  Good news HomeKit is coming!!!  As you can see from the link above which is a real picture of a real product.  How much longer of a wait? 

I was trying to hold out for a new garage door opener with Homekit support built in as I know it's coming at some point, and I couldn't wait any longer as my old opener was on it's last legs.  I had been using their MyQ Smart Garage Hub.  I have since taken it down as I no longer need it as it's built in now.   The wait as sucked.  Which is why I say it's better to keep quite then be Late for your own date!!!  Who likes that?  That's late for anything.

What's going on behind the doors?  We'll never know.  It is what it is.  The posts are for people to vent their frustrations.  That's now I see it.   In the end, I don't think it changes anything.  Have a good one.


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Todd Sorensen

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No, you know that you read somewhere prior to December of 2016 that you could schedule it to close. And then they turned that feature off, but left it on the box, and the claimed it was due to the sensor batteries going low, and they would have a fix "soon". I don't know a single person who has scheduled closing a working. Can you personally confirm you are able to schedule a garage door close at X:00 time and it works?
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JBDragon

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Yes
(Edited)
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Todd Sorensen

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That's actually impressive. A lot of the rest of us get this when we try to save a schedule.
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JBDragon

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Mine looks like this.

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David Nine

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What is your app version? I wonder if you're still using a previous version which still allowed scheduling. By Chamberlain's own admission, this feature should be disabled within the MyQ app.
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JBDragon

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There seems to be no place in the app that shows a version number.  I've looked around. 
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David Nine

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Yes, the app itself doesn't provide the version. You'll find it in your phone's Settings, towards the bottom where the apps are listed, under Chamberlain.

My version is 3.75.1 (3843)
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JBDragon

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Lets just say it's a higher number.  So you have something to look forward to soon.  You had it, it was taken away, and now it's making a comeback.
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David Nine

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I believe that's point here by everyone...other than another unfilled promise from Chamberlain, it doesn't exist. So why was it advertised when we bought the product? Bait & switch...false advertising...vaporware...call it what you want, but what it isn't is a feature.
(Edited)
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Todd Sorensen

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So you are running a beta in house version, and use it to first try to lead us to believe we are nuts, then ultimately fess up in a round about way that you are either an employee or beta tester running a newer version.

Not at all shady way to proceed. You fit right in there. How about next time just admitting up front you're running an as of yet to be released bet version rather than dancing around it like that. How silly. Meanwhile for every NON BETA TESTING CONSUMER we are still sitting here with the months going by unresolved.
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JBDragon

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How about instead you look at it as some kind of new Hopeful news, and not be so negative?  It's better then nothing at all.  
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Mike Canino

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I two have chamberlain garage doors. I have try the steps you listed and still get the "saved scheduled failed. JB how many garage doors do you have.
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JBDragon

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I have a single 2 car garage door.  I did have the same issue with saving the schedule back in the past.  It would fail every time.   Back then I had a different Garage door opener and was using the MyQ Garage with it.  After I installed the new Chamberlain WD1000WF, because I couldn't wait any longer and my old opener has been failing over time getting worse.  It would flake out trying to open and close.  I couldn't wait any longer.  I was trying to hold out to get a opener with Homekit support built in.  Of course there's still no openers made like that yet.  

I didn't try setting a schedule until after I was in the MyQ Home Bridge Beta program.  So I don't know if it was because of that, or because of the new Opener?   I had just gotten the opener installed before I found out I was in the Beta program and getting the MyQ Home Bridge in the mail.  This isn't the first thing I have beta tested for them as I got a one of their "MyQ Remote Lamp Control" things in the past to test.

I've done a number of beta tests.  You know, I Beta Tested the Kinect for the Xbox 360 months before it was released to the public.   I'm still Beta Testing the Navdy software on my iPhone.  So I get new copy's from Apple's Testflight app for that like I did for Chamberlain.  

I'm sure you did everything right.  It's just failing for you like so many others.  I'm just surprised I haven't seen any posts of it working for anyone else.  That seems strange to me.  There's no way I'm the only person it's working for.  Without others reporting, that it's working and what they have, how do you know what the answer or the current needed requirements are?  I'm far from the only person with a WD1000WF.  So I don't think it's that.  Others have gotten them after me.  I just have no answers.  They really need this working once again for EVERYONE.  It's been way to long.  
(Edited)
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Todd Sorensen

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2 recent app updates in, save schedule still broken. What bug fixes are actually being fixed? No release notes, not saying that's not par for  the course in most app updates now, but your app is still the one missing features i bought the product for.

Is there any timeline here at all? Looking for some sort of official word from Chamberlain her to be specific. Chuck, any sort of light you can shine on this one? 
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MyQ Community Manager

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Hi Todd,

I apologize you've had to wait so long for these details.  

I want to let you know if you have a MyQ Home Bridge, the scheduling feature will work via the Home app. 

-Chuck 
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zelph

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LOL - the answer is to buy another device (which I can't seem to find an actual place to but I might note).

From the original response from MyQ
The system issue sporadically prevents doors in systems with, for example, low batteries in the MyQ Garage Door sensor from closing as scheduled.  

You and your family’s security is top priority for us so we disabled the schedule-to-close feature for all MyQ Garage Model # MYQ-G0201 users. 
How is it that this new device compensates for the "low batteries" issue in such a way that the original device can not do it on it's own?  Why does this feel really fishy to me and just a ploy to make us all buy an additional piece of hardware?  Will the original device ever get fixed to be able to do what it was originally advertised to do, or was this a bait and switch?
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Todd Sorensen

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Chuck, fair enough, thank you for at least popping in.

Zelph I called him in as a blind hope. I had a pretty good idea he was key for Home Bridge communications and perhaps not the entire suite including our product and issues. 
I won't be buying another piece of equipment from Chamberlain for some time, if ever. Going to give the market a chance to even out with competition, it naturally will and the way this has been handled has confirmed to me it's not worth more of my money. 

Either Chamberlain will fix our devices or the competition will win customers.

Question, does anyone still have their original box that had the scheduling feature listed on it? If so, reach out to me please. 
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MyQ Community Manager

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Hi Todd, 

What is your current setup?  Are you attempting to create a schedule using with a MyQ-enabled garage door opener or a MyQ Garage? 

Best, 
Chuck 
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Todd Sorensen

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MyQ garage. Gdo is a Wayne Dalton prodrive
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Jeremy Chapman

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I'm tired of waiting for an answer to this problem. Straight answer time:

1) Will the scheduling feature ever be re-allowed for the affected MyQ Garage products?

2) If I buy a Home Bridge, will this scheduling problem go away?

3) Which Chamberlain products doesn't the scheduling feature currently work with? It is disabled on all of them, or just some of them?

I need to know immediately how I can have the scheduling feature back. We've had an overnight garage issue that resulted in stolen goods and this is the EXACT reason I bought this product. If I can't have the feature back with this model, I need to make a change. You sold this product and it is now defective. You either need to stand behind your product and recall it, or offer refunds. This delay is asinine and makes Chamberlain look like a clown show.
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Mike Canino

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Good luck trying to get someone from Chamberlain to respond with a clear answer. They released an updated app yesterday so I was excited to try it and hope that they resolved it in the "bug fixes" Unfortunately they let us down again. it still does not work. 
(Edited)
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David Nine

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Jeremy...straight answers:

1. No, since the original problem is a hardware issue with the sensor component. Unless Chamberlain decides to no longer concern itself with the issue and remove the software block, resolvement requires hardware replacement and the Home Bridge product would seem to kill any chance of that.

2. Yes and No (how's that for straight?)

Yes, it works (currently) with HomeKit and without issues. I bought it to see and Home Bridge works properly within our multi device setup...schedules, remote access, status updates, even location automation when leaving or arriving.

No, in that the schedule feature of the Chamberlain app still will not schedule regardless of the Home Bridge.

3. The answer is all, as #2 shows. If you have or are willing to use HomeKit, then Home Bridge will resolve your current setup. Otherwise, I'd purchase an alternate, reputable brand and put your Chamberlain on eBay with full disclosure!

Hope this helps and good luck.
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Mike Canino

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David. thank you for being honest but it is extremely disappointing. If it is impossible to fix it due to poor hardware designs, why doesn't Chamberlain give us an alternative. which is an alert if the garage door is open between a specific time. that way we know if our door is open through the night which is really the ultimate goal for most of us. 
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David Nine

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Mike, the MyQ app does provide an alert feature...and it works. It's rather robust in that you can create several alerts for different times/days for different intervals (instantly, after 10 min, etc), and be alerted in different manners (email, text msg). You can even turn them on/off for specific purposes like vacation.

That much Chamberlain has gotten right in this app. But I'm still a disgruntled customer like you with this product and its development and support.
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Jeremy Chapman

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Now that's a straight answer. Thanks David!
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Mike Canino

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David. I have searched through the app and can not get it to alert me. You can get an alert if the Door is triggered. I just want to know that the garage was let open at 8pm. If I am missing something can you tell me how to do it.
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David Nine

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Mike, so what you're really want is a scheduled alert...say if the door is still open at 8 PM, alert me. Well the Alerts feature will provide that if you set it up fully. Look at my screen shots attached; you have the app alert you on your phone if the door is opened at 8 PM any or all days.

From there, you could swipe the alert and open the app to shut the garage if you wish. In a way, the is a poor workaround to the schedule feature which would automatically close the door for you.

Of course the Alerts also can be set for a time period, say 15 minutes of being opened, so that you're aware and can close the door, in case you left the house without closing it.

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MyQ Community Manager

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@Jeremy Chapman - Do you have a MyQ-enabled garage door opener? Or are you using MyQ Garage to set a schedule?

-Chuck
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Mike Canino

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I have 2 Chamberlain garage door openers. with the MyQ. I am not 100% sure what you asking. I don't want alerts. when the door opens or closes. I just want to know when it is open past a certain time at night
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MyQ Community Manager

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Mike, 

I apologize for your frustration, and I'd like to help you troubleshoot this issue. 

It looks like you've tried to set a schedule but received a "saved schedule failed" message. With two MyQ-enabled garage door openers, you should be able to create a schedule.  Please see the below article for instructions on setting a schedule. 

http://support.chamberlain.com/articles/How_To/How-to-create-or-delete-a-MyQ-schedule-1484145723407/...

Let me know if this helps.  

Best, 
Chuck 
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Mike Canino

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chuck, 

Not sure why you sent this to me as these are the same procedures. If you follow the link it says this feature as been disables. As all of of have been saying this is a major reason why we bought the MyQ. This is disappointing that you have not been able to fix this. if you aren't going to fix it and only have it in the home. You should give your customers the home equipment to save face. Or make it simple and detect the level of the battery sensor and GIVE us this feature that was PROMISED. 
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Jason Rakowski

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no it wont, this functionality is still not available.  Once again false, misleading information.
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MyQ Community Manager

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Jason, we're working to address this issue of setting a schedule using MyQ Garage.  I'll let you know when we an update. Let me know if you have any questions.  Chuck
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Mike Canino

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Wow, did everyone get the email that Chamberlain  is going to send us a home bridge. Nice to see they finally correcting the error in MyQ scheduling issue. 
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Todd Sorensen

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Sure did but need to reread lol. Want to make sure no fine print
(Edited)
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Jon Templeton

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I did not. Can someone post the email, or a screenshot or instructions for redeeming?
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MyQ Community Manager

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Here's a link to the form: www.chamberlain.com/communityoffer 
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Jon Templeton

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Fantastic. Thanks!   Now, we wait.
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David Nine

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But what does this mean for those of us who waited, then bought the Home Bridge as it came out? We get a 2nd Home Bridge free? Or we get a refund?
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MyQ Community Manager

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David, for MyQ Community members who have already purchased a MyQ Home Bridge on or before 9/30/2017, you can choose to receive a refund by following this link https://survey.az1.qualtrics.com/jfe/form/SV_9Fw7QV0p2HmCC0J. Note, this offer is valid through 10/15/17 for MyQ community members with proof of purchase.
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David Nine

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Excellent! Thanks for the info.
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Michael Smith

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This appears to only refund those who bought it directly from this site. I got mine from Home Depot. How do I get a refund?
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Steve Grinstead

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I also purchased mine from Best Buy.  I purchased this for the scheduling feature and do not want a refund, just send me a Home Bridge to make it work as promised.
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MyQ Community Manager

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Michael and Steve, MyQ Home Bridge has only been sold from the Chamberlain website. Perhaps you're referring to other MyQ Products?
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Steve Grinstead

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I was speaking of the product My Q Garage door opener, and expect that Michael means that also.  I purchased the product to have the ability to schedule garage door closing, as my wife and children leave it open all too often.  I want that functionality back and from what I read, the MyQ Home Bridge will bring that back.  I purchased the MyQ Garage door opener at Best Buy.
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Charles Miller

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What about people who purchased the opener but who are not MyQ Community members?  (Not me, obviously, but I do know someone who bought one and isn't a member).  How do these people apply for the bridge?  They paid the same as we did, and had the same expectations AND the same disappointment.  I would expect Chamberlain to make this offer available to everyone who bought the MyQ opener.
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Todd Sorensen

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This is a valid question. My coworker has myq as well but he never signed up for the forum. I have been relating to him for the past few on the what has been going on so I don't know what to tell him. It supports KS to tell someone you know "oh you had to be a ember of the forum two days ago to be eligible"

Apart from that, selfishly I am happy to see this being done for those of us dedicated enough to come here for so many months to get answers. This was not easy nor fun, I imagine for anyone.
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Charles Miller

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I am surprised that this got past the legal weasels at Chamberlain.  Seems like a blatant admission that they need to fix a problem.  If (or more likely when) they get sued by someone not on the forum, the fact that they sent bridges to us is going to bite them in the tukus big time.
About a million years ago, when I was taking business classes in college, I remember one teacher who also had a business as a consultant dealing with companies trying to handle product liability issues.  The one thing I really remember was he kept hammering into us the lesson that when you're making good on a problem "be Kirk, not Spock!!".  Those were his exact words.  Don't try to analyze what is the minimum you can do, just jump in and fix everything you can get your hands on.
Chamberlain is being Spock.  The bean-counters have made a call to limit expenses.  I predict that they're gonna wish they'd been Kirk.  
Probably just jealousy, 'cause the accountants never get the beautiful green-skinned alien girls.
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Todd Sorensen

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Don't get my bridge offer rescinded Ricky Bobby...
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MyQ Community Manager

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Hi Charles, 

Thanks for reaching out. I've confirmed we'll be sticking to the eligibility criteria we've outlined for this program. 

Best, 
Charles 
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MyQ Community Manager

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Hi Steve Grinstead, 

Just to clarify - do you have a MyQ Garage retrofit device? Or do you have a Chamberlain or LiftMaster MyQ-enabled garage?

-Chuck
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Steve Grinstead

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My device is the MyQ Garage.  I installed it to control my existing garage door opener.  My reason for purchasing the device was to schedule a time to close the garage door if it was still open.  Worked great at first until the function was disabled.  Can you not look at my online account history and see what I purchased and when my online account was established to validate.
(Edited)
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MyQ Community Manager

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Steve, thanks for the info. We're looking into it. -Chuck
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MyQ Community Manager

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Thanks for sending Ed. 
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Steve Grinstead

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Hello Chuck.  What is the status of sending the new equipment so that I can once again schedule an automatic closing of the garage door?
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Steve Grinstead

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Waiting reply.
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MyQ Community Manager

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Steve, nothing new to report yet. Thanks for your patience and I'll increase my efforts to find an answer. -Chuck
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Steve Grinstead

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Chuck.  This is ridiculous.  You and everyone knows what the problem is.  I have filled out the online information, answered questions and all we get are no resolution.  When will it end?  Does Chamberlain plan to actually intend to make things right?  I have filled out the paperwork for the Home Bridge that will supposedly give back the ability to schedule a closing.  When will I receive this piece of equipment?
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MyQ Community Manager

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Steve, I'm told the products will begin shipping in the next 2-3 weeks. I'll keep you posted if this changes. -Chuck
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Steve Grinstead

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Chuck.  Can you provide confirmation that the products have shipped.
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MyQ Community Manager

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Hi Steve, I can't confirm an exact ship date, but they'll be shipped out soon.  Chuck
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Ken Ullery

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How do I get this fix (apparently a bridge) to address the inability to schedule a door closing event? The links provided above are not working.
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terrip

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I received the MyQ Home Bridge in the mail today. The instructions state to keep any existing MyQ devices plugged in and not to delete existing devices from the MyQ app.  So do I need BOTH the MyQ-G0201 and the MyQ Bridge or can I just use the MyQ Bridge?
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MyQ Community Manager

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Hi terrip, if you're currently using a MyQ Garage, you will need both the MyQ Garage and MyQ Home Bridge. Let me know if you have any other questions. More info about setups here: https://www.chamberlain.com/apple-partnership 
-Chuck
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Mike Canino

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I received my home bridge today but cannot get it working. I try adding it and then get these errors
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MyQ Community Manager

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Mike, please try these troubleshooting tips: https://goo.gl/KqySH7. If they don't solve the issue, post another note and we'll figure out next steps. Lauren
(Edited)
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Mike Canino

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What trouble. Shooting steps. I think I have it connected now but how I get the scheduled close to work. It that through the apple Home settings? Do you also need an Apple home kit
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MyQ Community Manager

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Mike, just updated with the link. You should consider adding HomeLink now that you have the MyQ Home Bridge. Lauren
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Mike Canino

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Lauren, 

I am not really confused can you explain what the Home Bridge does and what other accessories I need. The simple goal to all of this is to have the garage door automatically close at 8pm at night.  in the original app you disabled it, than you finally agreed to send us the Home Bridge that I thought would finally resolve this issues. I still cannot schedule the garage to close. please help me understand the process and what I need to do this. 
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Steve Grinstead

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I am wondering the same thing.  I received the Home Bridge today and finally get it installed.  I can open and close the garage door just as before.  But am unable to figure out how to schedule the closing at a specific time.  I see the Automation tab on the Home App.  It says I can automatically schedule actions based on time of day, but it needs an Apple Tv(4th) generation.  Am I missing something?  I am asking the same thing as Mike.  Please tell me I DO NOT need to buy something else to make the scheduling feature work as promised.
(Edited)
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Steve Grinstead

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Bump
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JBDragon

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The AppleTV acts as a Hub for Homekit devices.  You need an AppleTV 3 or newer.  Or you can use a iPad.  This allows Homekit devices to talk to the Internet, outside of your Home local network. So, for example, you want to use Siri to open your garage from outside in your car, it would work on your smartphone or Apple Watch to your cell phone service. Or you're at work and your family member or friend wants to go over and grab a tool or something, you can just open the garage for them. I can just do a "Hey Siri, Open Garage" anywhere and it opens.  I can control my lights or House Temp using Siri anywhere in the world with an Internet connection.  

 I originally got the "MyQ Smart Garage Hub" a few years ago because my Dad lives at my house, and He's forgotten to close my garage door a couple times.  I'd come home from work and it would be wide open and he would be gone.  Anyone could walk right in and rob me blind for thousands,  including walking right into my house.  I don't live in a good area and have apartment complexes all around me!!!  

So back then I set it up to let me know when it opens and closes, along with if it's open longer then 5 minutes and 10 minutes I'll get an alarm message.    I also have a cheapo Wifi Camera mounted in the garage.  I think I paid about $40 for it.  So I can actually look and see if the door is open and if it is, that his truck is still in the driveway and that he's just working in there at the workbench or something.  It's still set up that way.

I'm also using Leviton DH15S-1BZ light switches. So on the side of the garage, everyone walks through to get in/out of my house as we rarely use the front door, I have one of these switches that controls the 2 T8 fluorescent lights on that side.  Using Apple's HOME app.  I've set it up where when the garage door opens, it turns on that light, and when it closes, it turns off the light.  It's a big hit. Much better light when it's dark out than what you get from the garage door opener.  Best of all, it still works using the normal hardwired button on the wall, or the normal remote.  You don't have to use Siri.  They are still linked, which is great!!!

So the MyQ Home Bridge gives you SIRI control to a MyQ enabled Garage Door Opener.  For example, I have the Chamberlain WD1000WF.  This has MyQ built in.  If you don't have a MyQ Garage door opener, or you have some other brand, which I did but it was failing this does nothing for you until you have a MyQ Garage door opener or a MyQ Smart Garage Hub.  

Now if you don't have a MyQ Garage door opener, then you need their MyQ Smart Garage Hub.  This is what I used to be using with my old Garage door opener.  This works with most 1993 and newer Garage door openers.  This gives you MyQ features using their MyQ App.  This will connect to your local Wifi Network and over the Internet to give you control of the opener through their App.  So you can open and close,  Set different alarms and you should be able to schedule an Auto close.  That's all part of the MyQ service.  No matter if it's built into your opener like mine is now, or you get the MyQ Smart Garage Hub.   The MyQ Home Bridge gives you SIRI support.  So Siri commands go to Apple, Not Chamberlain.  This is where you need a bridge to get outside of your local Network onto the Internet.  For Apple Homekit devices, the Bridge is an AppleTV3 or newer, or a newer iPad.  The iPad seems silly to me.  It's not going to work if you take your iPad with you away from the house like I do every day.

So the normal MyQ stuff, no need for an AppleTV, just a connection to your local Wifi network.  You'll have Internet access that way through the App on your iPhone or Apple Watch,  or an Android device.  Using the normal MyQ app.  You should be able to set a schedule at this point.  Many people have been having issues with this, and so if you are having issues at this point, you may have to chat with tech support.   The MyQ Home Bridge is really for Homekit homes.  Which I am, because it's giving you SIRI control which is Apple only. To get Siri control of your Home Devices outside of your local Network, you need a Hub, and in this case, the hub is part of AppleTV 3 and newer.

Did I clear it up any or confuse you even more?  Or just long-winded?

So there's the "MyQ Smart Garage Hub"  Which adds MyQ support to any Garage door opener 1993 and newer.  Connects to your Wifi, and you should be able to set everything through their MyQ app.

The "MyQ Home Bridge" Gives you Siri support for a MyQ Opener or the MyQ Smart Garage Hub.  For Siri to work outside of your local Network you need a Apple TV 3 or newer, or a newer iPad.  I think with iOS 10.3 or newer on it. If you have a 3 and a 4, the 4 will be used and the 3 disabled.  Some homes like mine have a few of them. In fact, I have a couple Apple TV 3's just sitting here not being used as I upgraded to Apple TV 4's.
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Mike Canino

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Yes this does help a lot as I was very confused on how they all works together. it is assume that a fellow consumer has to answer this question and the manufacture does not have the skill and knowledge to do it themselves. That all being said, it was foolish for Chamberlain to even send us a free HomeBridge. As I do not have an Apple TV I still cannot to the simple task as scheduling the garage door to close at night. On top off all of them, it seems Lauren could not answer the question and created a support request. I received and dumb email with instructions on how to set an alert which is not the problem at all. There seems to be a HUGE disconnect with Chamberlain and its customers. There has to be someone that Lauren address this to higher up in chamberlain that can help us. What is frustrating it the request is so darn simple which is SCHEDULE AN AUTOMATIC CLOSE AS A SPECIFIC TIME AT NIGHT...........
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Todd Sorensen

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I should find out more today, my wife let me know my homebridge came in. Some things I feel should be clarified is this was billed as a sort of fix for schedules failing, there was no mention that you had to have a homekit based home automation. I'll test it with my appletv off, because truthfully, there's a percentage of people who might have purchased or even redeemed for it for free in my case, explicitly because we were told on these forums that it would fix the scheduled closing issues. I will be happy either way because I have an appletv as well, but not everyone is in the same boat. I think regardless it will be moot as it seems they are getting closer to fixing the scheduling issue completely, or at least recent posts gave me hope. I know my coworker will be happy to put his MyQ garage back up once that happens. 
(Edited)
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Gerard

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Apparently the Apple TV or IPad with iOS 10 or better is needed to operate garages away from the house and through the network. I don’t have either so in the box the bridge sits. Now I’m unable to use the MyQ as I did prior to adding the bridge cause now I receive door sensor errors. Back to the button remotes I guess,
(Edited)
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Todd Sorensen

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Confirmed. I could not even finish the setup of the homebridge without my appletv being on. I powered on the appletv and was able to complete the setup. I am able to control it via Siri on my watch and everything, but still can’t schedule the door to close in the app. Will try scheduling via Apple HomeKit but this doesn’t appear to fix the schedule fail for everyone, only those with HomeKit already running.
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MyQ Community Manager

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Todd, we're working hard to solve this issue. More information will follow soon. Lauren
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Todd Sorensen

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No worries Lauren. I was able to schedule in HomeKit but I am concerned that this was billed as the fix to scheduling and it in fact is not. If I had paid for this I’d be upset or if I received this and didn’t have HomeKit already I would be too. I hope y’all get this straight soon.
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Nolan Regan Morice

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I just ran into this issue when trying to set a schedule today. What is the program Chamberlain has created to address this issue and how do I become eligible for it?
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MyQ Community Manager

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Nolan, can you describe the issue you experienced? Lauren
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Steve Grinstead

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Why even ask someone to describe the issue and pretend you do not know what he is talking about.  It is the same issue that everyone is discussing and you know it.  Most people purchased this device to schedule a closing, you disabled the feature, now make it right and send the hardware required to schedule a closing!
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Doug Brown

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The link above www.chamberlain.com/communityoffer  is dead.  What is the current program for correcting the disabled scheduling feature on MyQ Garage.  If the answer is MyQ Home Bridge.  What is the process for requesting one?
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MyQ Community Manager

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Hi Doug, thanks for reaching out. We're working to address this issue of setting a schedule using MyQ Garage, and you won't need the MyQ Home Bridge.  I'll let you know when we have an update.  Chuck
(Edited)
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Marc

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HAHAHAHAHA! I got mine for Xmas last year and this feature hasn't worked since day one. Here we are almost a year later and still empty promises.
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MyQ Community Manager

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Marc, we appreciate your patience and hope to have this solution ready for our customers soon. Chuck
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Mike Canino

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Marc / Lauren, is there a reason why you did not answer steve's and mine question in regards to how the MyQ Garage and Home Bridge is supposed to work?
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Marc

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Mike Camino..When you say 'Marc' do you mean me???
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MyQ Community Manager

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I think Mike meant "Chuck." Mike, I'm having a customer service agent email you to help with the scheduling issue. Lauren
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Steve Grinstead

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Please answer the question about scheduling the garage door to close at a specific time if it is open.  We were told the Home Bridge would allow this functionality once again.  Does it or doesn't it?  If it does, please provide the instructions.  If it does not, what is the plan?  Or is there a plan? 
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Mike Canino

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Sorry I did mean Chuck or Lauren. Lauren that is fine to email, but I think most of us will have the same issue and question on how it all works together. Might be best to post here too. 
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MyQ Community Manager

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Steve, your question is a fair one. I don't have the knowledge to give you a response at the moment, but am working hard to track one down. I'll post it publicly when I do. Lauren
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Steve Grinstead

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Hello Lauren.  I do appreciate your candor, but we have been asking for almost a year, and the Home Bridge was promised to fix the issue.  To once again have a representative not have an answer is unacceptable.  I spent many hours last night attempting to set up the Home Bridge and make this work, with no success.  I think every one of your customers deserve a straight answer with out question dodging.  
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MyQ Community Manager

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That is my intention. The MyQ Home Bridge is still rather new and there are aspects I'm still learning about. The recent delay providing an answer is my fault, and I plan to remedy the situation as soon as possible. Lauren
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JDMAN

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Hi, I just started having an issue with MyQ Home Bridge. I'm getting a Low Battery. Replaced the battery (twice to make sure). I can open the garage with the iOS App but can't close it because of the low battery message. Very annoying.
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JBDragon

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What battery is there with the MyQ Home Bridge?  All that device does is give you Siri control to a MyQ device.   Now if you're talking about the MyQ Smart Garage Hub, that does have a module that sticks onto the garage door so it knows if it's open or close and does take a battery.  Before I replaced my opener, I used to have one of them.  Never had any issues with it.    Now that I replaced my bad opener with a new one with MyQ built in, I was able to remove all that.  So no longer have to worry about a battery.  

It is entirely possible that you have a new bad battery.  Can you test the voltage with a volt meter?  You may also have poor contacts with the battery its self.  You may try bending the little tangs just a bit to make better contact with the battery.  I don't know how old yours is.  If the other things don't work, it may have to be released.  If under warranty, great, if not, I know you can just get that part.  Because you can get a second one when you have like a 2 door car garage.  One unit can control at least 2 doors, and so you need a second one so it knows that the second one is opened or closed also.  I have no idea on price IF you have to pay for a new one.
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MyQ Community Manager

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JD, looking into a cause and solution of a low-battery warning. I'll report back shortly. Lauren
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Steve Grinstead

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Steve Grinstead

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Please remove this message when attempting to set a schedule. It is misleading and an outright lie. It should say "Chamberlain has disabled this feature. To schedule a feature, ........". You fill in the instructions.
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MyQ Community Manager

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Hi Steve, thanks for this suggestion.  Chuck
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Chad Elliott

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The Chamberlain customer service equivalent of "cool story, bro"
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Steve Grinstead

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Waiting.......
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MyQ Community Manager

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Steve, I don't have a solution for you yet, but I can assure you it's being worked on. Lauren
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Steve Grinstead

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Why do I even bother to respond.  I guess I need to get rid of the Chamberlain stuff and cut my losses.  You guys are worthless.  I can only hope that others see these messages, and you can be assured that I will continue to post on all social media sites and tell everyone I know of how this has situation has been handled.  Customers need to stay away from Chamberlain products and go with a reputable company.  Although I am quite sure this is exactly what you are hoping will happen, the few of us that are completely dissatisfied  with your answers and we just go away.
(Edited)
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MyQ Community Manager

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Steve, I'm sorry I don't have specific information on the fix and when it will be available. As soon as I do have this info, it will be posted here. Lauren
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Chad Elliott

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So has anyone found anything that is NOT a Chamberlain product that will provide the scheduled close capability?

I've given up on there ever being a solution to make this garbage equipment work as it was marketed.
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Kesh Patel

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How's this?
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Todd Sorensen

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It all depends on if you have other smarthome hubs or not. If you have Wink or Smartthings, I believe you can use GoControl/Linear zwave products to tackle it, because your hub would be doing the scheduling. I've also read about Nold and other products, but I don't believe there is a hub-free product out there to my knowledge. Outside of the US there's also Aeotec zwave controller.

Essentially, if you have a home smart hub that does zwave, google zwave garage door opener. Same goes for Zigbee openers (I don't really know of any but that doesn't mean they aren't out there). 
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Kesh Patel

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Looks like my copy and paste didn't work - oops.

How's this?

Sounds like everyone is upset like me! So I did something about it! 

Watch the below - hope this helps! I never use the MyQ app anymore :) Please vote on the video so I know if it helps you all! Best of all my integration is simple, quick, extremely inexpensive and best of all directly integrated with Google Assistant / Alexa without the use of IFTTT! No latency!
https://youtu.be/T2YbdD50pqY
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JDMAN

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Nice work. Although I am not putting a Google or Amazon microphone in my house. Security and privacy first.
The issue should be fixed soon. 
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Todd Sorensen

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If you have an Android phone or Apple, you have an active microphone anyways. Your power meter on your home is likely already giving them tons of telemetry on your habits just based off power usage since by now a huge chunk of the US has power meters engineered by Google. Most smart TVs send tons of data out regardless. I am always curious about that kind of stance when it's stated on a home automation forum about an internet connected garage door kit. 
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JDMAN

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I would not put Apple and Google in the same basket. Google sells your data. They are the biggest Ad agency in the world. Let's not forget that. Apple does not. And their security and privacy stance is much stronger.  I don't use SmartTVs and I have a separate IoT SSID network that can only ping cloud services.
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Chad Elliott

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Thank you - Kesh, that actually really helps to get the wheels turning on a solution that gets away from the Chamberlain MyQ dependency.

Now I'm thinking utilization of a Raspberry Pi type solution coupled with the wi-fi switch to apply the scheduling logic and open / close determination using a micro-switch. 
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Kesh Patel

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LOL - I guess that is personal preferences and whole different debate. 

Google does allow a lot of privacy controls. You should read the Privacy section here:
https://support.google.com/googlehome/answer/7072285?hl=en

But to @todd's point, on a forum like here talking about MyQ and IOT type devices I would suspect a lot of people using Alexa and Google Home. The beauty of my solution in the video is you don't need a Google Home - you can use the Google Assistant on your Android or iPhone devices.

Also, for free services like Google you bet it is ad based...or you can just pay for services like Apple charges (like iCloud to store your photos vs. Google Photos for free) - people have options.
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Kesh Patel

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@chad - the eWeLink has scheduling options. I think there is also IFTTT solution where it geo tags - meaning if you drive up to the house it can trigger. But I have not looked in to that.
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JDMAN

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Kesh: Your absolutely correct. It's a choice. http://www.businessinsider.com/google-home-mini-accidentally-listening-to-users-2017-10.  I prefer to pay a few bucks a month and not have all my pictures scanned and interpreted by Google for free :-). 
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Todd Sorensen

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Guess that's true, and I do agree to a point. There's been plenty of malicious apps on the Apple store, not as many as normally fall through the cracks with Android, but they're still present. I had several execs I know all using a business card scanner app for years without know it had backdoors written into it. 

I have been happy with what I have seen out of Apple since switching, but I still approach even them with coarse grained salt. 

I like how you approach home security though, good stuff to see. I'm curious to see what comes of the faceID concerns currently. Glad my wife didn't choose the x and went with an 8+ instead.

--- Kesh sorry for derailing, done after this one, nice work ---
(Edited)
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MyQ Community Manager

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Chad, if you are using a MyQ Garage to set a schedule, I can assure you our team is working on this feature. I'll post more info to this thread as it becomes available. Thanks for your patience, Chuck
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CB Bigelow

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My 5yr old Granddaughter has volunteered to take over as Project Manager on this.
Her resume can be found at PreschoollevelIT.omg

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CB Bigelow

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My 5yr old Granddaughter has volunteered to take over as Project Manager on this.
Her resume can be found at PreschoollevelIT.omg

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Ken Ullery

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I’ve given up on the MYQ app ever getting fixed. I installed IFTTT and linked it to MyQ . That is able to close my garage doors on schedule. Had to pay Chamberlain $10.00 per year for subscription. They really should refund me that since I already paid them for a produc t which was advertised to do this.
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Steve Grinstead

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We are all waiting on a truthful answer to this problem.  You sent the Home Bridge, I installed and it still does not work to schedule a closing as YOU PROMISED.  It is incomprehensible the lies and run around Chamberlain has fed its customers.  Are we going to get a straight answer?  Or do you just plan on stringing us along for another year?
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JDMAN

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Steve... Do you have an AppleTV on your network and are you using the Home app on iPhone ? In the Home app after you add the Chamberlain Home Bridge you go to the "Automation" section to create a new Automation based on "A time of Day Occurs" Tigger Garage to close. Hopefully this "might" help.
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Steve Grinstead

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I do not have AppleTV.  I was sent a Home Bridge and was told it would allow me to set a schedule to close.  It does not do that from my experience.   We have been waiting clarification on this.  I should not have to go out and buy another component to make this work.  It has been over a year with no real answers.  Awful customer service and outright lies.
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JDMAN

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Steve, do you maybe have an iPad running iOS 11 ? That can also act as a HomeKit bridge
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MyQ Community Manager

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JD, thanks for your ongoing contributions. Lauren
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Steve Grinstead

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JD.  I do not have an Apple TV or an iPad with IOS11.  The scheduling feature of the MyQ Garage was disabled by Chamberlain.  After close to a year we were finally given an answer that the Home Bridge would allow the feature once again, they sent it and I installed it.  We asked the questions if that would allow the scheduling feature to work without other components.  They said yes, now I am trying to get a straight answer if that is true or if I would need to purchase other components to make it work.  All I get is something to the effect of"I will get you an answer", but there are no answers forthcoming.  Do you have any definitive information since the MyQ Community reps are not providing and answers?
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JDMAN

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Steve, this is how you would setup the automation. https://support.apple.com/en-us/HT207057. This is assuming you also have an iPhone...
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Steve Grinstead

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JD.  I have done the research regarding utilizing using Apple Products to set up the automation.  But I DO NOT have an Apple TV, Ipad, or iPhone.  So the instructions for setting up automation using Apple products is not what I need.  We were sent the Home Bridge to get back the scheduling.  At no time were we told that we would need to purchase additional Apple products to make it work, even though we all asked.  What I have been asking is, "Is there a method or plan to set a schedule without needing to purchase other components.  It is a very simple question that we have been asking.  I do not want extra equipment that does me no good.  If Chamberlain wants to provide me with an Apple TV, Ipad, or iPhone, then I would guess it would work as you say.  Would be nice to have Chamberlain reps answer.
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JDMAN

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Steve, Just based on what I can see the only other option is Google Assistant and that seems like there is a monthly fee after 30 days.
https://www.chamberlain.com/technology-partners
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Steve Grinstead

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It is completely unacceptable that answers have not been forthcoming from the Chamberlain personnel.  It isn't like they do not know what is going on with their business and products, especially when they have had a year to deal with it.  Customers that have purchased products for specific functionality, and then to have it further disabled and expect customer to try to find the answers on our own is unacceptable.  All we are asking for is an honest answer so that we can make other plans if they have no intention of rectifying their problem. 
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Steve Grinstead

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Waiting......
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MyQ Community Manager

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Steve, I'm tracking down a truthful and useful answer. Lauren
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Steve Grinstead

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Lauren,  You know that comment means nothing.  All the responses from the MyQ personnel have been completely untruthful.  There is absolutely no chance that you and others do not have complete understanding of the problem and if there is a method to make the scheduling work.   If you do not have answers to this issue, Chamberlain have much bigger problems.  I am not holding my breath expecting anything that really addresses this problem.  The message on the app still says check your internet.  What an outright lie!!!
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Steve Grinstead

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Waiting..........
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Glenn

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Don't hold your breath. Like many others I purchased this unit for the scheduling feature as a security back up. The lack of solution compounded by the lack of transparency in their communications is totally disrespectful of your customers. 
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Marc

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I still haven't received the Home Bridge I signed up for as part of the solution that Chamberlain is offering. When can I expect that?
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MyQ Community Manager

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Marc, shipments are still going out. Give it another week or two. Lauren
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Jim Srnick

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I received my Home Bridge about a week ago. Today I finally had time to set it up. I was able to pair the Home Bridge to my MyQ Garage device then using my IPad as a Hub I was able to create schedules that close my garage door at a specified time. I tested and it worked! I also created a schedule to automatically close/open my garage door upon me leaving/returning home. Haven’t tested that yet but expect it will work. That’s a bonus from the Home Bridge that I didn’t expect!
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Todd Sorensen

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It won’t do it automatically. It will alert you on your phone that you left the geofence and ask if you would like to run the automation script you created.

If you have an Apple Watch it will prompt you there as well but to my knowledge it doesn’t do it automatically.
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Mike Canino

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Well fellow frustrated MyQ users. i have some news that I will share with you. Because of one of my post Lauren (Chamberlain Rep here) created a support ticket for me. After a few emails back and forth with the Support team. Heidi the support rep agreed to send me the new MyQ HUB at no charge. I received the Hub the other day and installed it. With great surprise the new MYQ Hub works and you can schedule a close at a specific time. Hooray..... while installing it, I tried to use my two existing door sensors.They did not work and I used the new one that came with the new HUB. I emailed Heidi  and she agreed to send me an additional door sensor as I have two garage doors. My hats off to Heidi. The only Chamberlain team member that stepped up and resolved the problem that been plaguing me for over a year. 

Lauren, you should open up a support ticket for everyone on this thread. Good luck group
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Jason Rakowski

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I asked for this sort of support a few weeks ago and have yet to get a response on how to get a new hub.
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Steve Grinstead

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Don't hold your breath for a real answer.  Most of what you will get is something to the point of "thank you for your question and we are working on it.  We will let you know when we have an answer."  I am sure they will, except the answers will be around 2030.  All lip service.
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Steve Grinstead

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Hi Mike.  Do you need to have a Get 4 Apple TV or an iPad to make it work?  I installed the MyQ Hub and couldn't get scheduling to work.  I was able to pair the MyQ Garage and have the same open/close functionality.  But now, for some reason the app has dropped the garage door and I cannot even control that.  I now need to go back and either reset the MyQ Garage or redo the MyQ Hub/MyQ Garage Door combination.  It sure is a shame that customers have to rely on each other to figure out the answers.  You would expect a little more forthcoming answers and assistance from the manufacturer.
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Mike Canino

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what Chamberlain sent us the first time was the MYQ Bridge. That needed the apple TV. What Customer support sent me on this go around was the HUB. The scheduling works with just the app so you would not use the original myq and the myq bridge. You set up the myq Hub from scratch and all is working
I was communicating with tech support at this email address
technical.support@chamberlain.com
The sad thing is that if they understood the challenge we were all having they would have just sent us all the HUB instead of the Bridge and we all would have been happy. 
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Steve Grinstead

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Thank you Mike!  I will send them an email and hopefully get this sorted out once and for all.  Chamberlain should hire you to answer questions and provide customer support. :)
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Steve Grinstead

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Mike.  I sent an email and this is the response I got.

"I'm sorry but at this time that feature is not available. You may contact at 1800-5258-9131 if you prefer to talk to some one regarding this also. "

Do these people read their emails or do they communicate to one another?!!

I know the scheduling feature is not available.  That is why we have been looking for an answer for a year!
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Chris Norton

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You got better info than i did.  When I called, they said I probably had crappy internet cuz the feature works just fine according to them. 
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Steve Grinstead

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Apparently, they have redesigned the Hub.  From what I understand, the Hub is the replacement for the MyQ Garage device we all purchased to schedule a garage door closure.  So they leave the initial customers dangling with no information, or they want us to go purchase the new device.  
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Brian MacGillivray

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I've been waiting for over a year to get answer to this question.  I occasionally checked in here looking for an answer but haven't done so in awhile.  I never saw the offer for the bridge.  Feeling extremely screwed over.  So what do I do now?
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Steve Grinstead

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Brian.  Do not wait for any substantive answers from the moderators on this forum.  You only get the run around and beat your head on the wall hoping for answers..  The updated product that will allow scheduling of a close is the  Hub MYQ-G0301-D.  From what I understand, scheduling of a time to close the door, via the app, without any other equipment, will work.

The other product that may work is the MyQ Bridge.  Apparently with this product, you can schedule a time to close, but you need a 4th Generation Apple TV, or an IPAD with the newer IOS.   Maybe Mike Canino can provide his input.

Unfortunately, you need to contact customer support at 800-528-9131, go through the prompts and speak with someone to get any results.  Looking for answers on this forum will get you nowhere.

Initially I was sent the Bridge, and after spending way too much time setting it up, figured out it needed the Apple products.  After speaking with Customer Support, they are sending me the Hub.  Keeping my fingers crossed!
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Mike Canino

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that is all correct. The only crazy thing about it is that they agreed and sent me the new HUB and it works great. I truly do not believe that the Chamberlain team members know what is going on between each other. The agreed to send us a Bridge that helped no one while the Hub fixes it immediately. You all need to track down Heidi at customer support as she is the ONLY one at Chamberlain that has a clue.....
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MyQ Community Manager

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Brian, we will have useful information regarding scheduling in the near future. While you missed the last MyQ Home Bridge promotion, I hope you will continue to participate in the forum and take advantage of future promotions. Lauren
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Brian MacGillivray

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Excuse me if I'm  skeptical but this what the company you represent said over a year ago.  

I didn't receive a recall notice from Chamberlain indicating they had a solution to my issue.  So, I guess since I hadn't checked on the forum during the limited validity period I'm SOL. Ethically speaking I don't see why there's a limit on remediation for flawed products.

Between this and the requirement for a paid account to use Google Home with the opener my opinion of Chamberlain is not very good.  Considering that companies like Belkin don't consider using Google Home to activate their devices, ( e.g. their light switches ), a premium feature makes your company look pretty miserly.  Like Chamberlain, Belkin allows you to schedule events and control the devices from a smartphone app but unlike Chamberlain, Belkin allows customers to do the same from multiple smart hosts for no extra cost.
 
(Edited)
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JDMAN

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Let us know if there is anything we could test to validate the fix if that helps. Thank you. JD
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Steve Grinstead

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Lauren, 
Are you kidding me?!  Mike posted an informative, factual, truthful, and believable answer.  And you posted "we will have useful information regarding scheduling in the near future".  Your answer is exactly what the problem is.  Mike has done your and Chucks job.  Just stop typing and say, "What Mike said"!!!  It really is this simple. 

There is an old saying.  Better to keep you mouth closed and look stupid, than open it and prove it".

For MyQ Garage customers that want to regain the ability to schedule a "time to close the garage door":
1.  If you do not hav e a 4th Gen Apple TV or  extra Ipad.  Request the MyQ Hub.  It is the newer version of MyQ Garage(the one that has the disabled schedule close feature"
2.  If you have a 4th Gen Apple Tv or extra Ipad.  Request the MyQ Hub or the MyQ Bridge.

Chamberlain customer support has sent either, and in some cases both(because of incorrect forum information from the administrators).   All that any of us have wanted for over a year is truthful information.  I purchased the product for the ability to "schedule a garage door closing".  Chamberlain disabled it and all that I wanted was to make it operational again.  It has been over a year trying to get answers.  Thank you to Mike Canino for getting a breakthrough.

Mike, correct any incorrect information in my post.  Thanks.
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Mike Canino

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All correct. How they can not just send everyone a Hub is beyond me. How long does it take for someone with authority to look at the situation and say "Get all of the people a Hub immediately". I don't believe Lauren and the person in charge have any understanding of the problem, There needs to be a management change. They need to put Heidi boss (in customer support) in charge of customer support and social media. 
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Todd Sorensen

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@steve Grinstead - if the door drops out of being able to be used like mine did, best things to do is default hub and myq garage and start from scratch. Only way I was able to fix it.

I too wonder why nothing has been said about scheduling failures. They had it working for beta testers for a while and then not again. I give up. I’m using mine until a competitor has Apple HomeKit support and then I’m giving mine to my sister inlaw who has chamberlain enabled garage doors on their new build.

If you got the home bridge and have HomeKit enabled via iPad or appletv, you can schedule via Apple HomeKit automation, or you can do geofence based closures as long as you approve the prompt on phone, while driving.

There has been absolutely no positive news to be released except “soon” in over 14 months. The bridge give away to people who participated in the forum was ok, for those involved but it further alienated and screwed other customers. I have a coworker in office next to me who didn’t use the forum but we had discussed the issues regularly. He’s screwed still because he wasn’t on the forum. That’s just ridiculous to handle box printed promises being broken, in that manner.

TLDNR - search out a replacement if you want it fixed now. They have proven only one thing, that they are slow to address and refuse to truly get out in front of this issue.
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JD Hill

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So I'm just now joining the list of folks unhappy this feature doesn't work.  Is Chamberlain saying that this feature was disabled for the Smart Garage Hub and you need to have a MyQ Home Bridge to make scheduling work?
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MyQ Community Manager

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JD, we are currently working on resolving this and will announce as we know more. Chuck
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JD Hill

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If I buy the new model MyQ Smart Garage Hub that is currently being sold, will scheduling work or is this feature broken with all MyQ Smart Garage Hubs?
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MyQ Community Manager

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JD, you are correct. Scheduling will work with the MyQ Smart Garage Hub. Please let me know if you have any additional questions. Chuck
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Bill Lannaman

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Which model hub will work?  My hub is about a year old.  Thanks
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MyQ Community Manager

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Bill, as stated above, scheduling will work with the MyQ Smart Garage Hub. Please let me know if you have any additional questions. Chuck
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Bill Lannaman

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I guess I have the wrong model...mine says MyQ Garage. (MYQ-G0201).  It is what it is.
(Edited)
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MyQ Community Manager

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Bill, please give us a bit more time. I should have a fix for you in the near future. Chuck
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metalzack

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JD, don't buy the new one. There are other products out there. They are just going to rope you into buying more stuff when they don't want to fix their product or app next time.
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Eugene

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Heh! I bought MYQ-G0201  one year ago and schedule of closing the door was the main feature of my decision to buy it. It worked for appr 6-7 months and disappeared. A called lots of time to tech support and asked to explain what was going on and got answer that it would be fixed soon. Finally today when i called again they told me that it's unavailable for particular this Model and I had to BUY the new one. WHY? Or there is the way how Chamberlain makes money, right? I think if you find the error ether fix it or replace the device. Am I wrong? Personally for me I need this feature. I can return my MyQ because without scheduling I dont need it. I can open and close the garage door from home and from car.
So, MyQ manager please advice what should I do now?
Thanks 
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metalzack

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just return it.  My schlage zwave lock has malfunctioned 3 times now. Each time they replaced it: no questions asked.  This is how real companies handle problems with their products.  This isn't a real company.  They clearly don't realize they aren't special and its too easy to go to another product and never look back for life.
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MyQ Community Manager

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Eugene, we are working to make the scheduling feature work again with your model unit. We'll have more information in the near future. Lauren
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Eugene

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It's sounds strange because when i talk to support I was told that no any work on this issue would be done. It's old model and that's it.  So, what should I expect? Will be recovered scheduler or not?
Thanks
Eugene
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MyQ Community Manager

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Eugene, our technical team is working on a solution for this. We will announce updates as we have them. Thanks, Chuck
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Brian MacGillivray

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I call bullshit.  How much longer are this company's representatives going to spew this line before admitting that nothing concrete is going to be done?  I've been a professional developer for over twenty five years and have never seen anything as bad as this.  

I'd be very happy for you to provide a valid solution and prove me wrong.
(Edited)
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Michael Morales

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I just got mad enough this being disabled to do a web search and found this. I've been fighting with the app for over a year to get this working again. now I find out they disabled this on purpose. I think Chamberlain needs to supply us with new units since they won't fix it. Take a queue from Apple and make this right.
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Chris Norton

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I just tweeted this thread to CEO. This whole working on it theme is ridiculous.
(Edited)
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Doug Brown

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At the risk of getting the same delays and empty promises, can anyone at Chamberlain provide some insight on what is being done to address this issue and the timing of a solution??  Chuck/ Lauren, Melissa (product manager, I think) seems to know more about this.  Can you get an update from her?
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Michael Smith

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Ok, so you sent me the bridge.  Problem is that although we have an iPad, it uses a different apple ID.  It also goes with us when we travel, etc.  So basically, we'd have to purchase another iPad to just leave in our house and assign it to the same apple ID, right?  Lame


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JDMAN

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You can create family sharing under iCloud in settings. And add up to 6 people.
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Brian MacGillivray

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As a professional software developer for over 25 years I can honestly say no company I've ever worked for has treated their customers this shabbily.   Vague statements and hollow promises don't instill confidence with your customer base.   It's way past the time for Chamberlain to be honest and publish an accurate schedule and plan.   If you are not going to do anything concrete then admit it to your customers and deal with negative publicity.  At least stop making hollow promises.
(Edited)
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Eric Lawton

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Is this still an issue? Has the software been fixed? Is there a hub version to make this work?
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Steve Grinstead

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Let me field this one for the Chamberlain team.  "Our technical team is working on a solution for this. We will announce updates as we have them."  I think that is how they have been saying it for over the last year.

Eric, read over the previous posts.  Don't waste your time waiting for a real or truthful response on these forums.  The answers are posted here from previous posters/customersf that have beat their head against the wall waiting  for "the solution that they are working on".

Call customer service for a real answer and solution.
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Brian Wiley

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Don't bother Eric. There is NO fix for this model. I've been emailing Chamberlain all day yesterday and today. The fix is to 'buy a new unit' they are coming out with. I just purchased mine a few weeks ago, and now that I'm going to set it up, I can't use the schedule feature, and am stuck with a $200 useless product.
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Chris Norton

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I agree. It’s hopeless and this forum is worthless. I called customer service and the response I got was. “It should work. Must be a problem with your internet”
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Brian Wiley

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It amazes me at just how many different answers they will give.
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Mike Canino

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it's amazing how this tread dried up. I think it is because Chamberlain reach out to us individually and sent us know HUBS. Since they sent me my new hub the schedule works. I am now working a new issue and learned they have another software glitch. My app does not work all the time and learn that you are not supposed to control it with multiple  users. There is a whole other thread for that on here and they say they working on it. Is anyone else having issues w with  multiple users 
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Eric Lawton

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I didn’t get a new hub. No one reached out to me. Scheduling still isn’t working. Which model hub can make it work.
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Mike Canino

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reach out to support directly. thats how I ended up being sent a hub. 
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Larry Kennedy

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I reached out and asked for a new hub.  Here is the response:  

I apologize the older hubs do not have the scheduling feature. We do not send out new hubs you would need to purchase one on your own. There have been rare occasions where agents have sent out new hubs but that is not our usual process. I apologize for the confusion. Thank you for your time and patience.

If you need further assistance or have questions, please feel free to email me back. If you would prefer that I call you back, please email me the best phone number and time to reach you. Please use case number 20180422-741158.

Sincerely,
Jen
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Doug Brown

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They have been giving the same inconsistent non answers for over a year now. Worst customer experience EVER!!
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Tom Metry

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Yea I've been following this for over a year and there is no fix. I'm surprised they are not letting us even link it to home devices as a service to their customers. Is there a fix date that can be shared with the public?
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Brian MacGillivray

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Lucky you.  They never reached out to me.  I've never been so pissed off at a company before.  I will never, ever buy another Chamberlain product and will actively campaign against them to any and all.
(Edited)
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Brian MacGillivray

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New app same bullshit.
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TS

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So ... I have a MyQ-G0301. Scheduling worked fine all winter. I got a new router and had to change my WiFi settings so I reset the MyQ Hub. Everything is back and configured, except I can't add a new schedule to close my doors. I had three schedules working on this exact hub just last month. Now when I try a new schedule I get "Save Schedule Failed. Your door sensor battery is low ... will not work until the battery is replaced (708)" ... Well, I replaced the battery with a brand new one. Still get the same error. Now what?!
(Edited)
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Dennis Barbier

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I'm gonna trash mine and get a different brand of opener completely. If you are reading this and you just purchased one of these return it!  Bad customer service and software is not fully functional. 
(Edited)