"Save Schedule Failed" error

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I have the MyQ Garage, model MYQ-G0201.  When I try to create a schedule in the phone app, I get the error "Save Schedule Failed.  This schedule cannot be saved at this time.  Please check your internet connection and try again."  The alerts and everything else in the app is working, including the ability to open/close the garage door.  Any ideas on how I can resolve this?
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terrip

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Posted 2 years ago

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MyQ Community Manager

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I'm sorry you are having issues with this. We recently identified a system issue affecting the MyQ Scheduling feature when used in conjunction with the MyQ Garage Model # MYQ-G0201. The system issue sporadically prevents doors in systems with, for example, low batteries in the MyQ Garage Door sensor from closing as scheduled.   

You and your family’s security is top priority for us so we disabled the schedule-to-close feature for all MyQ Garage Model # MYQ-G0201 users. This means that, effective December 6th 2017, you won't be able to use the Scheduling feature to close your garage door, until further notice. We are actively working on a solution. You will still have the ability to use the Scheduling feature to control your MyQ home lighting. All other MyQ features and functionality will continue to be available.  
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bud

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i understand that you have identified a problem, and you are working with development team to correct it.....but here is a user story that has not been addressed.  If the scheduler cannot close the door at a specific time due to a low battery condition, then how is a user allowed to close the door remotely if they accidentally drive off and leave it open in the same supposed low battery condition?   It seems as if this low battery condition would be a problem whether or not it was a "schedule", or a "remote" door closure???  So, if you have identified a low battery issue that prevents a scheduled closure, which is essentially the same as me pushing the button from down the block, why do you allow that to still occur???
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bud

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is anyone going to respond?  how does a scheduled closing not work?, but a remote closing still works??  What is the difference????
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dmillergroup

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Please respond to this question, and tell everyone why a normal closing works, but we cannot create a 'close door' schedule.
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Kevin Tinnin

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I would think that a low battery would be on the user to fix, not a responsibility of Chamberlain.  I will continue to bump this topic until there is a resolution.  This feature is far too important to the product to simply let it go.
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Jesse Ray

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I have the same issue and I just bought my system two days ago. This is very concerning as this was the #1 reason I bought this device.
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Craig Simons

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Bump to this. It was the whole point of my purchase.
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JBDragon

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This feature will be coming back.  It sucks that it was taken away, but it'll make a comeback.
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Ray Ravel

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This feature is one of two features why I bought the product as well. We should receive some dispensation for this or we should return this product and post this product issue on social media outlets
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Kevin Tinnin

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It's been a week without a bump of this post.  We are all still waiting on the feature to be re-enabled on Chamberlain's end.

JBDragon seems to have some sort of insider knowledge that this feature is coming back.  I would like some evidence of this.  Either from JBDragon or Chamberlain.

Until then we are awaiting a solution from of the github community using the MyQ API.
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JBDragon

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With the release the of the MyQ Home bridge, I'm not sure why they didn't release a updated version of their App?  I figured they would both be released at the same time.  I could show you a picture of my iphone screen but then it would end up all over the place.  I really have no reason to proof anything.  Believe or not.  

Even with Chamberlain NOT having that feature in their own app.  If you  get the MyQ Home bridge, once you set it up, it's now in Apple's Home App.  From there I don't see why you couldn't then go into Automation, create a new Automation, and click on "A time of Day Occurs", then When, Sunrise, Sunset or time of day.  Sunset is nice,  auto closes when it's getting dark so that will change over time. Or time of day.  I'm going to set for 8PM.  It's set for every day of the week.  Then pick Garage Door,  Next screen shows Default Room, garage Door Close and at 8PM daily.  Click on done.  it's now set!!!

Now my Garage door should auto close at 8PM from Apple's own Home App.  No need to even deal with the Chamberlain app at this point.  If anything you have more options.  I'll see it this gets triggered today at 8PM before the other is triggered at 9PM.

Of course to do this, you need the MyQ Home Bridge for this to work and a iPhone with Siri support.  But it should work NOW without waiting around for a updated version of their app. It's not a official FIX, but it's a way around the issue with the right hardware.  Hardware which has now been released as of today.
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Ignacio Zipser

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Suggesting that people purchase ANOTHER Chamberlain product as a fix for a problem with a falsely advertised product is absolutely silly. Please stop suggesting that as a workaround. It's insulting. 
(Edited)
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JBDragon

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Oh poor baby!!!!!!  I suggest a work around if you were already buying this product.  If not, To bad!  Go cry me a river. 
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Ignacio Zipser

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Oh grow up. Purchasing an additional product from the same company that has failed to provide a product that works as advertised is not the kind of workaround people are looking for. Stop patting yourself on the back. 
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JBDragon

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The person that needs to grow up  is yourself.  WOW what a jerk you are.  You really need a kick in the butt.  
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Todd Sorensen

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JBDragon won't /can't disclose any proof without breaching an NDA as I'm betting he's in a beta group.

What really sucks is they released a new version of the app to support the home bridge unit but still haven't fixed scheduling for the rest of us. I personally won't be buying the home bridge as I intend to support their competition when another product fits my needs. I would, however, appreciate a feature I paid for being fixed though since we are now 8 months with no fix.

I hope they don't fix this on the same time lines as incorporating homekit otherwise we have a long wait ahead of us.
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JBDragon

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Oh look,... there you go!  A nice fresh picture. 

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Charles Miller

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JBDragon, unless you can instruct the rest of us as to how WE can also schedule our garage doors, what are you contributing?  If your only purpose is to taunt us, then you're succeeding, but at the cost of any regard the rest of us have for you.  If your intent is to help us accomplish the goal of using the promised scheduler, you've failed completely.
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Todd Sorensen

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He said he already took the MyQ device down because he replaced his garage door opener, so all this screenshot is, is proof that his GDO works as intended with the same feature we bought our MyQ device for that worked until December of last year.. 

I've learned my lesson with "talking" to him, it's pointless. Just save yourself the frustration and walk around his chamberlain branded pom-poms. They need good beta testers like him for the only favorable posts in this forum.
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David Nine

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I'd concur that because it works for 1 and doesn't for most, this is buggy software, not an active feature. It's just poor execution by Chamberlain at all points: poorly developed/tested, poorly marketed, poorly supported, and poorly managed. 

I wouldn't and won't buy another Chamberlain product again as a result of this debacle. It's one thing to promise features in the future; it's another to say you have them or soon will only to spend 2 years with nothing. Now the Great White Hope is this bridge product costing another $50 (only initially, mind you) with no guarantees it will resolve these issues or not create its own new unique problems.

I've adjusted my Amazon and iTunes reviews to acknowledge this, and hope I get the satisfaction of knowing at least one person won't buy this schlock due to my warnings.
(Edited)
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JBDragon

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So I just can't win either way with you fools.  You want PROOF.  I show you a real picture, and you're off to the races with more crap!   I don't have no Chamberlain branded pom-poms.  Clearly you haven't seen my other posts complaining about the 2 year wait. Why the F it's taking so long.  Let alone why the software hasn't been released YET when the MyQ Home Bridge was released like I expected.  

Instead some of you want to be complete JERKS about everything.   You know what, like I've also said in past messages, THROW YOUR JUNK AWAY and go get some other brand.  If you can, RETURN IT because of false advertisement.  That's what you're claiming. what's taking you so long. Not sure why you paid for something and just assumed some feature was going to come at some later date.  That rarely happens with anyone.  Homekit supported devices in general have been slow in coming.

You people wanted PROOF. I gave you PROOF.  It's coming, I have no idea when. You can see it's working for me using BETA software.  Clearly if it's not out yet, there's some bugs they're still working on I assume.  I'm running version 3.86(4707).

Grow up and stop being Cry Baby's.  I waited 2 years for Siri to come just like everyone else.  I got lucky to Beta test.    I posted other options you could TRY to get around it if you happen to buy a MyQ Home Bridge.  Not that you should buy one to get around the problem.  Why am I'm wasting my time with you fools?  Testing the other options, Not good solution.  Pulling up to my house my iphone will ask if I want to open the garage door.  It's not automatic.  To me, that's not good.    It also doesn't seem to want to auto close using Apple's Home App.  I've tried that.  Doesn't seem to do anything.  That SUCKS!!!!  Oh darn, I said something Negative about Chamberlain.  Ok, ignore that and continue to cry.

If $50 is to much for you for this, you have other money issues you better look at first.  Like spending way, way to much on your iPhone when you should be getting a cheapo Android phone.  I said at least a year ago or more a number of times that there was NO WAY there was going to be some type of software update.   For one thing, Homekit has required a Physical CHIP from Apple.   Though recently Apple I believe changed that to also have a software only solution.  Still not going to be able to do it with software only on current hardware either.  SELL YOU STUFF. Toss it all, and go with someone else.  Make sure it's not Liftmaster or Craftsman or some such as it's all  Chamberlain.  

In case you didn't see my post about looking at Garage Door openers and try to decide what one I was going to get.  I almost jumped on the Ryobi GD200.  There's a lot to like about.  But I think it has a few issues I would think a 2nd Generation version would solve.  I like the different accessory's you can plug into it.  I couldn't wait for that as mine finally failed.   I wanted MyQ built in as I was used to their app.  I wanted battery backup, and I wanted belt drive.  I also like the display showing time/temp and easy to program a remote right there, not having to climb on something to reach the opener to push the programming button.  The Chamberlain WD1000WF fit those needs for me.   I installed one in the past for someone at work and it's a nice looking unit.   I hope they hurry and get their app released , but you  and your buddies will hopefully be GONE to whatever other company and crying over there.  
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Marc

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OMG how do I get off this stupid conversation....I've given up on MyQ...I'm out!
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JBDragon

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Thank goodness!  Go see if the grass is greener on the other side.
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David Nine

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OMG, you! You've got the app that works...we get it. WE DON'T...do you get it?! I don't care that you state it's coming out at X date...what good is that to me today?!

Let me put it to you this way so you can see the idiocy of this argument:
"Hey Chamberlain, I want your $150 MyQ garage opener." Give them the money, but, oops...$20 of the total is counterfeit money! "My bad...I'll get that $20 to you in 10 days". 3 months later, no $20 for Chamberlain. "Oh, gosh...forgot. I'll have it to you next month...promise!" 4 months later, no $20 yet for Chamberlain. "Oh, thats right...I gave the $20 to JBDragon...so you know I had the $20. I'm sure any day now he'll pass that along to you...thanks again Chamberlain for being such a great business".
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Jim Srnick

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I just purchased the MyQ Garage. The main reason I purchased this was for the scheduling feature as at least once a year we forget to close the garage door and we've experienced theft in the past because of forgetting. I need this feature. When will this be turned back on. I'll accept the low battery issue.
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JBDragon

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So is the current released App not supporting this yet?  Beta is over now, Got a email saying to go back to the normal MyQ app now.  It's been working for me on the Beta version.  I'm running version 3.86 (4707)  What version are you running currently?  If you go into settings and scroll down to all the apps, they're in alphabetical order.  Click on Chamberlain and it'll show you the version number.  As you can see here in this picture, it is working for me.
 

Is it working for anyone else?  Beta is over!    I have the Chamberlain WD1000WF which I ordered Jun 17th from Amazon.  So works for me with that opener.  So maybe we can get a better picture for who it is working for and with what hardware.

I live in a pretty bad area.  I hear gunshots all the time. Hell at noon time a couple years ago someone was shot at the bus stop just down the street.  There's a bunch of apartment complexes just down the street and around the area.  It used to be much worse before I moved here.  There used to be a police sub station near that bus stop a number of years ago.  They fixed up most of the apartments and made them nicer.  So maybe there's a little better crowd?!?!  Anyway, about 6 months ago I went to go to work, walked out to the garage and the door was wide open.  So my Dad who lives at my houses left it open when he came home.   He's the reason I got the MyQ device in the first place for my old opener.  I'd come home from work and the door would be open and no one home. He left it open.  Since getting the MyQ things had been good.  I was shocked that nothing was taken at any of those times.  You can walk right into my house at that point.   I could be robbed blind or worse.  

So I really do get what you're saying and wanting.  This is why I have it set to auto close at 9PM every day if it's open.  Just in Case.   I also have a camera in the garage just in case also.  If during the day time I get a warning that the door has been left open to long, I can look on the camera and make sure my Dad is just working in the garage as I'd be able to see his truck in the driveway and if need be close the door from work.  I've been hoping it would start working for everyone once the MyQ Home Bridge was released.  Now that I got a email that beta is over with and it's still working for me, that maybe NOW it would be working for everyone else.    I have no idea though or what situations that won't allow it to work.  I don't work with them or for them or anything else.  I'm not in the loop.

Have you tried to just do it?  Maybe it'll just start working at any time?!?!
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JBDragon

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As for David Nine, poor, poor baby.  All talk and yet won't leave and get that other brand that magically works for him.

I'm trying to be NICE and let people know it is working, at least in Beta, which is now over with.  That I do hope it start working for others now.  I have no control over that.  That it is coming for everyone hopefully shortly is the best that I can do.  Yet you just want to be a complete jacka$$.  I get it. Always a few in the crowd.

For everyone else, I hope it starts working for you shortly,  Beta is officially over according to the e-mail I got.  It's still working for me.  So I hope it starts working for everyone else, other then David Nine.  After all he should have left already and tossed that opener and got some other magical brand that does what he wants yesterday.  By the way, I didn't get any $20 from you.  Where's it at?
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Todd Sorensen

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No, still not working and I have a slightly newer build than even you.
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JBDragon

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Well that sucks!  You're running a newer version then I am currently.  I'm still on 3.86 (4707).  I have no idea why it wouldn't be working for you.  What I'm going to try to do is delete this beta version from my phone, and install the newer version that you are running, and then change my set schedule and see if it changes or it just fails at that point and so stops working for me.  I'll take the chance and see what happens.  I do wish they would get this working for everyone.  They are really SLOW in doing anything.  Perfect example is taking this feature away and it's been a year and still not working for people.  What Garage door opener are you using?  I'm trying to figure out if that matters?  Is it working for anyone else?  I would think it would be.  It didn't work for me at all when I tried to set it up. Not until I was in the Beta program, but that's now over with.  

I'm going to do it right now and see what happens,.......  OK, I now have 3.86.1 installed.   So I no longer have the Beta version installed from Apple's Testflight.  I loaded up MyQ, Deleted my Schedule completely, and then went though the process of creating a new one.  So you go into Schedules, Hit the + key on top of the screen. Enter a name for the Schedule.  I put "Auto Close Garage Door".   Then click on Add Device.  It shows Garage Door for me.  I click on the little circle.  Then click on back at the top.  Then set my time, click on back.  Day I don't touch as I want it to work every day.  Then slide over the Push notification so I'm informed that it worked.  Then click on save at the top right.  Goes back to the Schedules screen with it showing and on.

What part of this is not working for you?  I'm going to guess the add device part?  Or does it not save?  I don't know if it's just working for me because I was in the beta program and so it continues to work?   It must be working for others.  It can't be just me.  They do need to get this working for everyone!!!  It's a pretty useful feature.   I was glad it started working for me, but it needs to work for everyone.  Come on Chamberlain, this is ridiculous.
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Todd Sorensen

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Wayne Dalton prodrive. I don't think manufacturer matters because it only sends the signal, the opener is either compatible or not.

I follow the exact same instructions literally to the TV and only select the door to close and push notifications. I want all days as well. As soon as I hit save it spins and then errors.

I think it is whatever their cloud backend is. Alerts worked great for me, then didn't. People would say their alerts started working, mine never did. Until randomly they did.

Nearest I can figure, they have their users segmented across servers depending on what those users use and go off that. Not hard to understand the segmentation needs, my entire issue is mine was working fine, and they broke it for all of us under the guise of a bs battery issue that didn't exist across the board. Your unit didn't start working because of a new battery, you were exposed to a new code base. I just want that code base so I can get the value out I paid in for or I want an api allowing me to code in my desired fix like iftt or a straight wink integration without buying more stuff to fix this product.

I can throw more money at Chamberlain but I prefer to send my money to people who deserve it by fixing products and not stripping features. I love my airpods, no feature has been removed. Same with my iPhone or nexus tablet. My computers don't get function removed, only added. This product has had function removed and no communication by Chamberlain until they have a new product to pitch. I like Chuck, but him showing up after MONTHS of silence is easily spotted for what it is, pushing products with the friendliness to help move product without communication on existing issues. It's not professional but it is the accepted way big business works now.
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JBDragon

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You know Sony pulled Linux support from the PS3 and it never came back.  Many people got the PS3 just for that.  So pulling features from a product does happen from other company's.  There was a Class Action on that.  Maybe that's the answer?  I'm kind of surprised that hasn't happened.  I'm sure there's other examples of this.  Apple Pulls apps all the time.  Especially once they add whatever it is themselves as part of iOS and screwed the person over that originally created whatever it was.  It's happened a number of times.  

It's the world we live in.  I remember now about trying to Save and nothing would happen and then it would error out.   They really need to get this working for everyone.  I'm just surprised I haven't seen anyone else post that it's working for them also.  That just seems strange.    I don't know if it's because they see me get attack when I say it's working for me?    Even though I keep saying I wish it was working for EVERYONE.    That Chamberlain works at a snail pace.  They are also overly protective.  

First I figured it would start working for everyone once the MyQ Home Bridge was released.  That didn't happen.  Then I figured for sure, once the Beta was over that THEN it would have to be working, Nope!  OK, running a newer MyQ version then I was?  Still No!  So I'm lost at this point.  All that I can say is if it's really Important, maybe you need to go with another Brand opener?  That stinks, and spending more money on something that should be already working.  I don't know what to say at this point?   The only way I see them getting off their butt is for enough people to flee to someone else they don't own and shrink their market share.  Money talks.  That's pretty unlikely.  What's the answer?

You buy another brand opener and then a week later what you already had is now working!  How long do you wait?  Is it going to be next week or next year or no support at all for older openers?  Or the MyQ Garage.  When you can't get a straight answer, what do you do?

We have Wayne Dalton roll up doors at work.  I didn't know they made Garage Door openers also.   It looks like they sold that part off to a new owner called HomeRun Holdings.  So you're currently using the MyQ Garage with it?  I was using that with my old opener.  They really need to get this working.  But why I haven't heard from anyone saying it's working that have a opener with MyQ built in?  To me that's pretty strange.  Again, It still should work for everyone!!!  You shouldn't have to spend any more money.

This should already be working for all, and I haven't even gotten into Alexa support, or more important, IFTTT support!!!  They are such control freaks, I just don't see them ever supporting IFTTT.  Ops, a wall.
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Tahner Schulz

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This is bullshit, since you this is bullshit, since you took back my feature , why don't I take back the money I paid for the opener and you can have your shitty opener back. This is why I bought the thing in the first place.
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Jason Rakowski

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It hasn't even reached the December 17th date yet and I have yet to to be able to use this feature since purchasing the equipment in June. Had I known that the promises were all empty I would have never spent the money I did on this equipment. Maybe consumers should start talking about a class action lawsuit...
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MyQ Community Manager

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Jason, we sincerely appreciate your patience and are actively working on a solution. We will keep you posted. Lauren
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Jason Rakowski

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Which patience are you appreciating? The false advertising on behalf of Chaimberlain resulting in consumers wasting hundreds of dollars and countless hours waiting for a solution for options that were never available to begin with.

Or are you appreciating my patience with how much this product has effected the security of my home?

The fact of the matter is I purchased this equipment based on what the advertisement says it does. Not what it might do in the future. I purchased this product because it was the same brand as my opener. I could have purchased other brand equipment for cheaper that actually does what Chaimberlain claims their equipment does. The lack of support and false claims are 100% unacceptable.
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MyQ Community Manager

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Jason - thanks for taking the time to share your concerns. I'll let you know when I have more info to share.  Lauren
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Larry Kennedy

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How about providing some insight into how and when this is going to be fixed!
(Edited)
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MyQ Community Manager

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Larry, we'll provide updates as soon as we possibly can. Lauren
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Larry Kennedy

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Lauren,  it's been a YEAR and there is nothing new to report?  Really?  This strikes me as very bizarre.

Is Chamberlain dragging this out so we all jump to the recently announced subscription service with IFTTT and/or Google Home?  

Larry
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MyQ Community Manager

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Larry, we recognize this is taking some time. We'll post information on updates as soon as we are able to. Lauren
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Chad Elliott

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Uhhh - it’s been nearly a year. Is it a skills issue?

I can recommend several competent SW engineers.
.
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MyQ Community Manager

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Chad, I'll provide you with an update when I have more to share. Thanks for your patience.  Lauren 
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Michael Knapp

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Unbelievable that Chamberlain will continue to respond with such a slap in the face response as "we will respond as soon as we have more to share" and "thank you for your patience".  Especially when you have put as much time as you have developing the ability to secure and profit from the same type of features other companies are providing as free features. 
Subscription based features that give you the ability to use the Google Assistant to do virtually what you just took away???  First I pay for hardware that provides the exact features I want and you take them away and provide BS responses for your resolutions, and now you want to add insult to injury by charging me a subscription fee for a service that you just turned off???  Please provide some sort of response as to how you can rationalize this.  At a minimum everyone that owns your hardware this feature was disabled on should have free lifetime subscriptions.
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MyQ Community Manager

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Michael, I appreciate the feedback and am communicating your concerns to our development and executive teams. I will be sure to post definitive updates on this thread as soon and as frequently as I can. Lauren
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Cihan Taktak

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I gave up on MyQ and am switching to another product. I have been waiting patiently for several months, but it doesn't appear that the development team has any desire to fix the issue. 
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MyQ Community Manager

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Cihan, thanks for your patience. I can assure you the dev team is working to resolve this issue.  We'll provide an update to this thread when it's available.  Chuck
(Edited)
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Cihan Taktak

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How about exchanging our nonworking unit for one that works?
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MyQ Community Manager

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Cihan, thanks for your input. Chuck
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Jason Rakowski

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So how do I get this Home bridge kit like other people are getting? It appears to not have fixed the problem but I figured I wasted all this money for a product that does not get I should get something in return that enhances the functionality of my equipment in one way or another. Maybe I can just get my current equipment upgraded to the most recent hardware since I am sure Chaimberlain will stop supporting the Chamberlain MYQ-G0201 at some point.
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William J McNabb

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One of the main reason why I purchased this system was so that my garage would automatically close if it gets left open after a certain time at night. It has been over a year now since this function was disabled and still no fix from Chamberlain. WTF??
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MyQ Community Manager

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William, we are actively working on a solution. We'll let you know when we have an update to share. Chuck
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Steve Grinstead

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Chuck,  You and Lauren have said that over and over.  Myself and others have posted direct questions and you provide either no information or erroneous information.  Why can't you just tell us the truth.  All of us are sick and tired of the run around we have been given.  If Chamberlain has no intention of fixing this let us know so that we can make other plans and move on.  I have never in my life experienced such horrondous customer service.  I now have the Home Bridge and asked specific questions about that with the same worthless responses.  When will this stop???!!!
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Chris Norton

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Dear My Q Community Manager - I am not buying your constant "we are actively working on it'  It's been over a year.   I called in to support with this and the response I got was - its my fault it doesn't work - i must have poor internet.  the call in support team doesn't even know this is an issue.   I feel really deceived in this purchase!!!!
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MyQ Community Manager

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Chris, thanks for sharing your concerns. I can assure you, a fix is on the way.  Chuck
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Charles Miller

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Chris, a fix is on the way.  
In the meantime, maybe you'd be interested in buying a bridge?  It's between Brooklyn and Manhattan, and I'll make you a heck of a deal . . .
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Bill Lannaman

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Hello - will be watching this with high interest.  Have an absent minded person in my house so this is important. 
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Steve Grinstead

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Hello Bill,  Make sure you read through all the posts Mike Canino and myself.  The new Hub is the answer to getting the scheduling feature back.
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Bill Lannaman

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Thanks Steve.  I bought this hub about 12 mos ago and just found out there was a scheduling capability, which I have now discovered, is inop.  Oh well - will keep monitoring.  Happy Holidays!
(Edited)
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Steve Grinstead

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Chamberlain disabled the scheduling feature.  I do not believe it is coming back on your unit.  There is a new Hub that the scheduling feature to work.  Read the posts on the second page on how to have them send you an updated Hub.
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MyQ Community Manager

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Bill, we're working on reactivating the scheduling feature on your model. We'll have more information in the future. Happy Holidays, Lauren
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hayesb2

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So are you guys no longer sending the updated hub to customers? I emailed and requested it because I have the same older hub that isn't working correctly.
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MyQ Community Manager

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hayesb2, are you're referring to the giveaway promotion which has ended? Maybe you're referring to something else? Let me know. Lauren
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Brian MacGillivray

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Another year with out a fix.   Why doesn't this company finally admit it will never fix this issue.
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terrip

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If this feature is not being disabled for another year, then why can I not set a schedule now?  This is a big reason I purchased this product and I would like to be able to use the feature.
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Marc

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I suspect 2017 is a typo.
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MyQ Community Manager

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Yes, apologies. That was an error. I will correct that immediately. The year should read 2016.
(Edited)
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Todd Sorensen

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You even said you would edit it and it STILL says the incorrect date. The feature still doesn't work 6 months later.
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Paolo Pappalardo

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Hello, I've been tracking this issue on other threads.  I just purchased my MyQ Garage last Friday from Lowes.  I'll give them a couple of weeks to see if they come up with a correction.  If not, no big deal, I saved the box and receipt and I will just return it.
(Edited)
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Jerry Yu

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Yes, this is one of the features we were considering when I purchased MyQ.
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Jerry Yu

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Yes, this is one of the features we were considering when I purchased MyQ.
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Todd Thompson

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I agree.  This was a main reason since I fail to shut my door occasionally and I was wanting the added security.  
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Tuan Hoang

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I agree! This was a main reason since I fail to shut my door occasionally and I was wanting the added security. I hope Chamberlain considers this as a top priority fix. If not, they will have tons of return. I am ready to return mine!
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MyQ Community Manager

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- UPDATE -

Last month, we notified you about a system issue affecting MyQ Garage Model #MYQ-G0201 used in conjunction with the MyQ scheduling app feature. A low battery in the door sensor of the MyQ Garage could be prevent the door from closing as scheduled.

Our development team is committed to solving the issue as quickly as possible. We appreciate your patience while we create the software updates that will enable the scheduling feature to be turned back on in the near future. To ensure your equipment is working properly prior to the software update, please check and replace the battery if needed.

MyQ Garage - Door Sensor Battery Test:

  1. On your garage door, locate the door sensor.
  2. Press the button and release. Look out for 1 LED flash while pressing the button followed by a short beep and 2nd LED flash on the door sensor.
  3. Repeat Step 2 five (5) more times for a total of 6.
  4. If you do not hear 6 corresponding beeps from the hub or if the sensor’s LED does not flash every time, replace your sensor battery immediately (CR2450 battery).

A replacement CR2450 battery can be purchased from any major retailer that sells batteries. Test your battery every 6 months to ensure your MyQ Garage system continues to function properly.

Please be assured that you can continue to use your MyQ products and smartphone application in a safe and secure way. We apologize for any inconvenience this may have caused. Please visit http://chamberlain.custhelp.com/ for additional information.

Kind Regards,

The MyQ Team

(Edited)
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Marc

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Not sure what your programmers can do about a dead battery but this better be resolved quickly. I currently only have half the product I purchased.
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Randall A Smith

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I keep typing in the serial number and this comes up. same number on the user guide.      

That gateway or hub serial number was not recognized. Check the serial number and try again. (303)
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Michael Smith

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You need to follow the instructions and connect the unit to your Wifi before you type in the serial number.  Then it will work  
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Jrry Khurl

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Randall try connecting to your router on the 2.4GHz spectrum instead of the 5GHz. I no longer had that issue when I switched, hope that helps.
(Edited)
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Bart Lanni

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Glad you have found a somewhat solution and I will check my setup to ensure it's on the 2.4 ghz and report back later this week.
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Ed Lomas

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What dose a a low battery have to do with "save schedule failed"

I just bought "GERI® DC 12V Delay Relay Delay Turn On / Turn Off Switch Module with Timer" with an old 12v plug and a z-wave plug. Set to a 1 sec on then off. "SmartThings auto power off 1 min" I can toggle my garage door interior button from my smart things hub .
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Trogdolina

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I take it this also applies to model MYQ-0201C. Is that correct?
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Jon Templeton

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I installed a new battery. Still get the same error when trying to create a schedule. This really sucks.
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Marc

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Replacing the battery doesn't solve the Scheduling error you're getting because it's Chamberland that have pushed an update to purposely turn OFF the ability to set a schedule at this time so that they can get their act together and solve this problem.
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Andy Kemper

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There you go Marc, that's the exact kind of attitude we need. Someone needs to light a fire under their butt as I've been waiting two years for the schedule feature to start working.

It's a software glitch they can't fix.

Chamberlain send me a coupon to buy replacement hardware that works as published.
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Randall Bateman

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Mine no longer works also. Have to question the wisdom of shutting off a schedule service because it doesn't work with a low battery??!
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G Jay

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I have the same problem. These guys should really take notice.  There has been no updates to the app as well and there is really no support to this app. This is a key feature that NEEDS to work.

(Edited)
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hayesb2

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The schedule feature should work as intended regardless of any low battery possibility. C'mon Chamerberlain you can do better than this! 
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dmillergroup

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I get same error, but not low battery message, but a 'no internet connection' message; even though I'm able to get alerts, and open/close the door thru my iOS app.  What a crock!
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Keith Gascho, Jr

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This is the only reason I bought this so it would close at night if I forgot to close it manually.  What a waste of money.  
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Robert Grefe

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I just purchase and install this item, spent hours on setting it up, and now I find out the best options dosn't work.  Boy do I feel Foolish.

The sell a product, they need to Fix it ASAP ! ! ! 
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hayesb2

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If this is how Chamberlain is going to treat the customers of MyQ, we need to put pressure on them right away that we're not going to take it as consumers. 

I suggest every one of us do the following -

 1) File complaints with the FTC - https://www.ftccomplaintassistant.gov/#&panel1-1

2) File a BBB complaint - http://www.bbb.org/

3) Contact online consumer electronic journalism sites and tell your story such as Engadget, Gizmodo, and other news outlets

4) Continue to update this email thread, and call Chamberlain customer service to escalate the problem.

Chamberlain, this the scheduling is an advertised feature, it needs to work! Please provide an update on when we can expect this.


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Todd

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I completely understand Chamberlain wanting to cover their butts, however I would like this resolved ASAP also.  If the MyQ could poll the battery status and found that it was low maybe then they could pop an alert telling users that "Schedules" have been disabled until the battery is replaced.  But I'm not able to see battery status in the app so maybe this isn't a feature it's capable of.  I currently have a bunch (1hr, 2hr, 4hr, 6hr) alerts setup to inform me that my garage doors are open.  I hope to eliminate most of these alerts when this scheduling issue is fixed... as these are the main reason these alerts exist.

I agree with others that communications by Chamberlain could be better and more frequent.... We're feeling that we're being ignored.
(Edited)
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Trogdolina

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I am a Wink user, and the Wink App displays a battery status for my MyQ Garage. However, since I installed in January, it has always reported 100%, which seems unlikely. Perhaps it's reporting the status of the MyQ hub, rather than the door sensors.
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Marc

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OK MyQ
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Todd

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@Trogdolina - I also have Wink and experience the 100% battery.  but I just replaced mine a few months ago, after over a year of use.  I don't recall if I got an alert via the Wink app when the battery died.

Just an FYI to other users - I have two garage doors, one is a Liftmaster (same as Chamberlain), that one has the MyQ built and I am able to schedule that one to close.  Its only the MyQ add-on to any garage door that fails to schedule.

Also Chamberlain, please change the message on the app. when trying to create a schedule.  The "Save Schedule Failed ..... please check your Internet connection and try again" is NOT helpful, and misleading.
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Marc

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OK MyQ Community Manager, I know you read these comments. Can you please tell me since it's been six months now with no solution to the schedule problem, how can I get a refund? Home depot won't take it back at this point. Perhaps it's Class Action time.
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Chris Adamian

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I just purchased mine a week ago and after reading this thread and the fact that it's been SIX MONTHS, I will be returning my until. I work in software and if we let a bug like this sit for six months, we'd all be fired. 
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Marc

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Exactly!  Good idea to return it.  I guarantee they will be coming out with a new model and not waste their time on the old one and we'll all be screwed.
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Michael Gueli

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I'll second that. I purchased this product for three reasons. 1). Remote open/close of my garage door. 2) Scheduling open/close of my Garage Door and 3) Apple HomeKit compatibility. Two out of three of these features seem to have been falsely advertised with no correction in sight. Perhaps if these issues cannot be resolved in a timely manner, compensation is justified.
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Eli Cohen

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can someone from chamberlain please give us an update?
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Trogdolina

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So, should we start a FB group, or a G+ community or something so we have a contact point to pursue action, just in case this thread gets deleted? Some savvy user probably knows the perfect platform for such a thing...
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Josh Spradling

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This is the main reason I purchased this device. I paid for the extra sensor for the 2nd door. So, $140 and it basically is a brick. Can you please simply add a disclaimer screen that warns about the battery and allows users to accept the risk? 
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Bart Lanni

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Hi all

To add fuel to the fire about the issue of not being able to fully control just when you want to open or close the garage door I think it not what we paid for .


This feature is one of the nice things I felt an automated smart home needed and most useful , I cannot count the number of times I say to myself is it closed or not. Now before bed I check to ensure it is closed. I should of saved my money since my goal for a smart home is going nowhere fast.


Like other posters I do think chamberlain has not put the energy into a fix as they have in telling us to buy the product.


I hope other prospective customers read these reviews and let the manufacturer know sales are being lost.


Not a happy customer...
(Edited)
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Nick Fawcett

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This feature not working is really starting to URK me off.  Especially when that was one of the reasons I purchased it.  I don't think I'll purchase another Chamberlain product.  Does anyone know if the Craftsman product has this feature (working).  http://www.sears.com/craftsman-1-hps-belt-drive-garage-door-opener/p-00955918000P?plpSellerId=Sears&...
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JBDragon

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I just tried to set a new Schedule about 30 minutes ago on my Windows PC at the www.mychamberlain.com site.  I was logged in and figured I'd set one up as I heard there was a new feature to auto close the door at a set time.  But then when trying to save it, I got the "Save Schedule Failed" error

What the error is?  So zero clue as to what went wrong.  I tried a few times.  What failed?  I don't know if I did something wrong or more then likely it's some screw up on your end.   It's about as useful as Error 00343232-124231, it's meaningless.
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Curt Ehrhart

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I'm having this issue too
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Andre Campos

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This is completely STUPID...if this feature was disabled why not just say it in the error message so that I don't waste my time searching for a solution.

Now Chamberlain how about fixing this issue.  This is a key feature and why I purchased it in the first place
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Charles Miller

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I just installed my unit this week, and I've been trying for 3 days to schedule it.  If, as Andre suggested, the error message was actually accurate and meaningful, I would not be as frustrated.

And now to learn this is a known problem that has been unresolved for over 6 months, that's just adding insult to disappointment.

If the problem is known to be a possible low battery condition, maybe they could change the scheduler app to offer us the option of either not scheduling, or letting us set up a schedule knowing that we have to occasionally check the battery like we're grown-up adults competent to operate a garage door.
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Todd Sorensen

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They seem to make itty bitty baby steps in progress. I JUST started actually getting alerts for the Alert Notification settings i have had enabled for almost a year that broke 6 months ago.

The only thing I can think of is, they are growing way too much off back of box false promises of features that don't work, and can't keep up with the actual programming to make those features actually work reliably.

I am just waiting for their competitor's product to go on sale that works with my Echo, and Siri and Android and my Wink hub so i can ditch this waste of money. Chamberlain has lost my business for good. I have owned mine for almost 1 year and I got 4 months of legitimate, fully working product, and half-baked since December when this feature was turned off and then my alerts broke in January. 
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JBDragon

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Scheduling should work soon.  Siri support is on the way soon also.  There's pictures of the hardware now.  The Echo? Why?  I get Siri and Homekit support,  I don't get the Echo?    Do you stick your head out the window and yell really loud at the open window with the Echo next to it to open the garage?  When you're home and go out to your garage, you just hit the button that's right there.    So I don't get the Echo.  IFTTT would be higher on my list of something to support.
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Todd Sorensen

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Soooo, perhaps you're just that uninformed on anything outside of your bubble; you can use the Alexa app to issue commands to your echo from anywhere. There's options outside of Siri, I use all of them.
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JBDragon

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So you have to unlock your phone, load up a App and issue a Alexa command?  Even though most will use Siri on the iPhone and Google on Android.  While Alexa is reserved for devices around your house that are just there always on waiting your command.  Which makes them more useful then hacking to go through the whole Unlock phone, find and load app and then issue whatever silly command.  By the time you do that, you could have done it the normal way and been done already.
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Todd Sorensen

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This coming from the only person with the "working chamberlain products" that no one else can buy or download the working app for yet. LOL 

You can blindly buy into only one option or the other if that works for you. My house is completely blended between IOS and Android, and the Echo compliments that approach and my Wink Hub extends it beyond what would normally be offered. 

I also have an AppleTV that i use as my homekit hub, and though you believe it has everything that anyone would need of it, I can tell you it doesn't from my needs. It doesn't work with any of my ZWave outlets, light switches, or dimmer switches that I have installed, and automated to do things based on what my family is doing, or simply based off scheduling. 

It doesn't work with my Skydrop sprinkler system controller that waters my lawn and plants.

It sure as heck doesn't work  with my Chamberlain MyQ Garage Door Opener.

It doesn't even keep up with options for my EcoBee thermostats, which currently offer a host of scheduling options integrated inside the system, as well as how i have it all automated together with the Wink hub. None of the various config options that you can access inside the app, or inside the Wink Hub integration for EcoBee are accessible in HomeKit.

What does work is that from my phone, I can tell Alexa to "get ready for guests" and by the time I'm home the porch lights are on, entry lights are on and dimmed, the dining room is dimmed to a desired level, the Sonos is on and playing the already playing playlist and the thermostats have been adjusting the house to be cooler for over 45 minutes as I commuted home. Or i simply hit a single button from my Wink shortcut and it does the same. 

None of this was done by only Google, or only Apple nor only Echo, because none of them can yet. 

Meanwhile, back to the topic at hand, I still can't have my "smart" garage door close at a scheduled time because they turned it off in December and have yet to turn it back on again, because they are THAT efficient with their code. The good news is, you have your working MyQ app that no one but you can confirm works, and you have your garage door opener that no one else can buy yet

The good news is, Chamberlain has a great how-to video for "How to set up MyQ® devices to work with Apple® HomeKitTM" and it works as great as their other advertised features they tout. (https://www.chamberlain.com/search?searchtext=homekit&searchmode=anyword)
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Christ

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Sounds like they can't detect the door sensor's battery level. Huge design flaw? If that's the case there's no possible fix and we should all get a refund and buy something else that works.
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JBDragon

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I don't think I said a single thing about the Apple TV.   Now sure why you brought that up.  By the way, the EchoBee 3 & 4 have built in Homekit support.  So why are you pulling that one out, I have no idea.

You want a blend of things great.  My point is, when people think Alexa, they think of a Echo, not a app on a Smartphone.    Being forced to use a app just defeats the whole purpose of voice control.   How many people out there use the App for Alexa over Siri or Google Voice?  

What I might have?  I do have a Garage Door Opener anyone can buy.  I got mine on Amazon.  A Chamberlain WD1000WF 1-1/4 HPS Wi-Fi Garage Door Opener!   As for anything other then that, I have no need to prove anything to you.   I may make a video of something or another in action and post it on youtube when product as advertised in released.
https://www.chamberlain.com/apple-partnership

Clearly it's not vaporware at this point as there's a actual picture of the product right there.  That of course is not a garage door opener.  That's a Siri control homekit add-on for a garage door opener. As long as it's taking them to get this released, Google luck with Alexa.  Maybe in  a few more years.

The simple fact is, there's been about 10 million Echo's sold since they launched, over 2 years.  The Apple Watch sold 12 million last year alone.  These are guesstimates since neither Amazon or Apple release sales numbers.  But these are the numbers found on Google.   The Echo gets a lot of hype, but in reality, sales are not huge.  Hell I don't know of a single person personally that owns one.    Those that do generally buy more then one.   To me, it seems like old tech that should have been released 10 years ago.  It's trapped into a room by a power cord.   I say the same with Apple's Homepod, though it's being sold more as a Music playing device.

You can have your ZWave stuff.  I've had some X10 stuff in the past.  I also know there's been some ZWave to Homekit Hubs announced.  Supposedly new security 2 framework for zwave, which the current security is pretty weak will be coming out and along with that Homekit support.

Of course being a Echo person, or App on phone person, one of the few, that doesn't matter to much for you.   You go ahead, pull out the old smartphone, Unlock it,  load in a app, while in your car and say Hey Alexa, open my garage.  I'll just hit the remote button and be done a hour ago. Wow, what a time saver.

Have a good one.