You and your family’s security is top priority for us so we disabled the schedule-to-close feature for all MyQ Garage Model # MYQ-G0201 users. This means that, effective December 6th 2017, you won't be able to use the Scheduling feature to close your garage door, until further notice. We are actively working on a solution. You will still have the ability to use the Scheduling feature to control your MyQ home lighting. All other MyQ features and functionality will continue to be available.
Last month, we notified you about a system issue affecting MyQ Garage Model #MYQ-G0201 used in conjunction with the MyQ scheduling app feature. A low battery in the door sensor of the MyQ Garage could be prevent the door from closing as scheduled.
Our development team is committed to solving the issue as quickly as possible. We appreciate your patience while we create the software updates that will enable the scheduling feature to be turned back on in the near future. To ensure your equipment is working properly prior to the software update, please check and replace the battery if needed.
MyQ Garage - Door Sensor Battery Test:
- On your garage door, locate the door sensor.
- Press the button and release. Look out for 1 LED flash while pressing the button followed by a short beep and 2nd LED flash on the door sensor.
- Repeat Step 2 five (5) more times for a total of 6.
- If you do not hear 6 corresponding beeps from the hub or if the sensor’s LED does not flash every time, replace your sensor battery immediately (CR2450 battery).
A replacement CR2450 battery can be purchased from any major retailer that sells batteries. Test your battery every 6 months to ensure your MyQ Garage system continues to function properly.
Please be assured that you can continue to use your MyQ products and smartphone application in a safe and secure way. We apologize for any inconvenience this may have caused. Please visit http://chamberlain.custhelp.com/ for additional information.
The MyQ Team
I just bought "GERI® DC 12V Delay Relay Delay Turn On / Turn Off Switch Module with Timer" with an old 12v plug and a z-wave plug. Set to a 1 sec on then off. "SmartThings auto power off 1 min" I can toggle my garage door interior button from my smart things hub .
I suggest every one of us do the following -
1) File complaints with the FTC - https://www.ftccomplaintassistant.gov/#&panel1-1
2) File a BBB complaint - http://www.bbb.org/
3) Contact online consumer electronic journalism sites and tell your story such as Engadget, Gizmodo, and other news outlets
4) Continue to update this email thread, and call Chamberlain customer service to escalate the problem.
Chamberlain, this the scheduling is an advertised feature, it needs to work! Please provide an update on when we can expect this.
I agree with others that communications by Chamberlain could be better and more frequent.... We're feeling that we're being ignored.
To add fuel to the fire about the issue of not being able to fully control just when you want to open or close the garage door I think it not what we paid for .
This feature is one of the nice things I felt an automated smart home needed and most useful , I cannot count the number of times I say to myself is it closed or not. Now before bed I check to ensure it is closed. I should of saved my money since my goal for a smart home is going nowhere fast.
Like other posters I do think chamberlain has not put the energy into a fix as they have in telling us to buy the product.
I hope other prospective customers read these reviews and let the manufacturer know sales are being lost.
Not a happy customer...
What the error is? So zero clue as to what went wrong. I tried a few times. What failed? I don't know if I did something wrong or more then likely it's some screw up on your end. It's about as useful as Error 00343232-124231, it's meaningless.