"Save Schedule Failed" error

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I have the MyQ Garage, model MYQ-G0201.  When I try to create a schedule in the phone app, I get the error "Save Schedule Failed.  This schedule cannot be saved at this time.  Please check your internet connection and try again."  The alerts and everything else in the app is working, including the ability to open/close the garage door.  Any ideas on how I can resolve this?
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terrip

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Posted 2 years ago

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MyQ Community Manager

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I'm sorry you are having issues with this. We recently identified a system issue affecting the MyQ Scheduling feature when used in conjunction with the MyQ Garage Model # MYQ-G0201. The system issue sporadically prevents doors in systems with, for example, low batteries in the MyQ Garage Door sensor from closing as scheduled.   

You and your family’s security is top priority for us so we disabled the schedule-to-close feature for all MyQ Garage Model # MYQ-G0201 users. This means that, effective December 6th 2017, you won't be able to use the Scheduling feature to close your garage door, until further notice. We are actively working on a solution. You will still have the ability to use the Scheduling feature to control your MyQ home lighting. All other MyQ features and functionality will continue to be available.  
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Bill Lannaman

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Thanks Steve.  I bought this hub about 12 mos ago and just found out there was a scheduling capability, which I have now discovered, is inop.  Oh well - will keep monitoring.  Happy Holidays!
(Edited)
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Steve Grinstead

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Chamberlain disabled the scheduling feature.  I do not believe it is coming back on your unit.  There is a new Hub that the scheduling feature to work.  Read the posts on the second page on how to have them send you an updated Hub.
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MyQ Community Manager, Employee

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Bill, we're working on reactivating the scheduling feature on your model. We'll have more information in the future. Happy Holidays, Lauren
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hayesb2

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So are you guys no longer sending the updated hub to customers? I emailed and requested it because I have the same older hub that isn't working correctly.
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MyQ Community Manager, Employee

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hayesb2, are you're referring to the giveaway promotion which has ended? Maybe you're referring to something else? Let me know. Lauren
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terrip

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If this feature is not being disabled for another year, then why can I not set a schedule now?  This is a big reason I purchased this product and I would like to be able to use the feature.
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Marc

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I suspect 2017 is a typo.
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MyQ Community Manager

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Yes, apologies. That was an error. I will correct that immediately. The year should read 2016.
(Edited)
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Todd Sorensen

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You even said you would edit it and it STILL says the incorrect date. The feature still doesn't work 6 months later.
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Paolo Pappalardo

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Hello, I've been tracking this issue on other threads.  I just purchased my MyQ Garage last Friday from Lowes.  I'll give them a couple of weeks to see if they come up with a correction.  If not, no big deal, I saved the box and receipt and I will just return it.
(Edited)
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Jerry Yu

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Yes, this is one of the features we were considering when I purchased MyQ.
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Jerry Yu

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Yes, this is one of the features we were considering when I purchased MyQ.
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Todd Thompson

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I agree.  This was a main reason since I fail to shut my door occasionally and I was wanting the added security.  
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Tuan Hoang

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I agree! This was a main reason since I fail to shut my door occasionally and I was wanting the added security. I hope Chamberlain considers this as a top priority fix. If not, they will have tons of return. I am ready to return mine!
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MyQ Community Manager

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- UPDATE -

Last month, we notified you about a system issue affecting MyQ Garage Model #MYQ-G0201 used in conjunction with the MyQ scheduling app feature. A low battery in the door sensor of the MyQ Garage could be prevent the door from closing as scheduled.

Our development team is committed to solving the issue as quickly as possible. We appreciate your patience while we create the software updates that will enable the scheduling feature to be turned back on in the near future. To ensure your equipment is working properly prior to the software update, please check and replace the battery if needed.

MyQ Garage - Door Sensor Battery Test:

  1. On your garage door, locate the door sensor.
  2. Press the button and release. Look out for 1 LED flash while pressing the button followed by a short beep and 2nd LED flash on the door sensor.
  3. Repeat Step 2 five (5) more times for a total of 6.
  4. If you do not hear 6 corresponding beeps from the hub or if the sensor’s LED does not flash every time, replace your sensor battery immediately (CR2450 battery).

A replacement CR2450 battery can be purchased from any major retailer that sells batteries. Test your battery every 6 months to ensure your MyQ Garage system continues to function properly.

Please be assured that you can continue to use your MyQ products and smartphone application in a safe and secure way. We apologize for any inconvenience this may have caused. Please visit http://chamberlain.custhelp.com/ for additional information.

Kind Regards,

The MyQ Team

(Edited)
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Marc

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Not sure what your programmers can do about a dead battery but this better be resolved quickly. I currently only have half the product I purchased.
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Randall A Smith

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I keep typing in the serial number and this comes up. same number on the user guide.      

That gateway or hub serial number was not recognized. Check the serial number and try again. (303)
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Michael Smith

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You need to follow the instructions and connect the unit to your Wifi before you type in the serial number.  Then it will work  
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Jrry Khurl

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Randall try connecting to your router on the 2.4GHz spectrum instead of the 5GHz. I no longer had that issue when I switched, hope that helps.
(Edited)
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Bart Lanni

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Glad you have found a somewhat solution and I will check my setup to ensure it's on the 2.4 ghz and report back later this week.
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Ed Lomas

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What dose a a low battery have to do with "save schedule failed"

I just bought "GERI® DC 12V Delay Relay Delay Turn On / Turn Off Switch Module with Timer" with an old 12v plug and a z-wave plug. Set to a 1 sec on then off. "SmartThings auto power off 1 min" I can toggle my garage door interior button from my smart things hub .
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Trogdolina

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I take it this also applies to model MYQ-0201C. Is that correct?
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Jon Templeton

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I installed a new battery. Still get the same error when trying to create a schedule. This really sucks.
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Marc

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Replacing the battery doesn't solve the Scheduling error you're getting because it's Chamberland that have pushed an update to purposely turn OFF the ability to set a schedule at this time so that they can get their act together and solve this problem.
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Andy Kemper

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There you go Marc, that's the exact kind of attitude we need. Someone needs to light a fire under their butt as I've been waiting two years for the schedule feature to start working.

It's a software glitch they can't fix.

Chamberlain send me a coupon to buy replacement hardware that works as published.
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Randall Bateman

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Mine no longer works also. Have to question the wisdom of shutting off a schedule service because it doesn't work with a low battery??!
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G Jay

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I have the same problem. These guys should really take notice.  There has been no updates to the app as well and there is really no support to this app. This is a key feature that NEEDS to work.

(Edited)
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hayesb2

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The schedule feature should work as intended regardless of any low battery possibility. C'mon Chamerberlain you can do better than this! 
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dmillergroup

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I get same error, but not low battery message, but a 'no internet connection' message; even though I'm able to get alerts, and open/close the door thru my iOS app.  What a crock!
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Keith Gascho, Jr

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This is the only reason I bought this so it would close at night if I forgot to close it manually.  What a waste of money.  
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Robert Grefe

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I just purchase and install this item, spent hours on setting it up, and now I find out the best options dosn't work.  Boy do I feel Foolish.

The sell a product, they need to Fix it ASAP ! ! ! 
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hayesb2

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If this is how Chamberlain is going to treat the customers of MyQ, we need to put pressure on them right away that we're not going to take it as consumers. 

I suggest every one of us do the following -

 1) File complaints with the FTC - https://www.ftccomplaintassistant.gov/#&panel1-1

2) File a BBB complaint - http://www.bbb.org/

3) Contact online consumer electronic journalism sites and tell your story such as Engadget, Gizmodo, and other news outlets

4) Continue to update this email thread, and call Chamberlain customer service to escalate the problem.

Chamberlain, this the scheduling is an advertised feature, it needs to work! Please provide an update on when we can expect this.


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Todd

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I completely understand Chamberlain wanting to cover their butts, however I would like this resolved ASAP also.  If the MyQ could poll the battery status and found that it was low maybe then they could pop an alert telling users that "Schedules" have been disabled until the battery is replaced.  But I'm not able to see battery status in the app so maybe this isn't a feature it's capable of.  I currently have a bunch (1hr, 2hr, 4hr, 6hr) alerts setup to inform me that my garage doors are open.  I hope to eliminate most of these alerts when this scheduling issue is fixed... as these are the main reason these alerts exist.

I agree with others that communications by Chamberlain could be better and more frequent.... We're feeling that we're being ignored.
(Edited)
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Trogdolina

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I am a Wink user, and the Wink App displays a battery status for my MyQ Garage. However, since I installed in January, it has always reported 100%, which seems unlikely. Perhaps it's reporting the status of the MyQ hub, rather than the door sensors.
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Marc

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OK MyQ
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Todd

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@Trogdolina - I also have Wink and experience the 100% battery.  but I just replaced mine a few months ago, after over a year of use.  I don't recall if I got an alert via the Wink app when the battery died.

Just an FYI to other users - I have two garage doors, one is a Liftmaster (same as Chamberlain), that one has the MyQ built and I am able to schedule that one to close.  Its only the MyQ add-on to any garage door that fails to schedule.

Also Chamberlain, please change the message on the app. when trying to create a schedule.  The "Save Schedule Failed ..... please check your Internet connection and try again" is NOT helpful, and misleading.
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Marc

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OK MyQ Community Manager, I know you read these comments. Can you please tell me since it's been six months now with no solution to the schedule problem, how can I get a refund? Home depot won't take it back at this point. Perhaps it's Class Action time.
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Chris Adamian

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I just purchased mine a week ago and after reading this thread and the fact that it's been SIX MONTHS, I will be returning my until. I work in software and if we let a bug like this sit for six months, we'd all be fired. 
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Marc

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Exactly!  Good idea to return it.  I guarantee they will be coming out with a new model and not waste their time on the old one and we'll all be screwed.
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Michael Gueli

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I'll second that. I purchased this product for three reasons. 1). Remote open/close of my garage door. 2) Scheduling open/close of my Garage Door and 3) Apple HomeKit compatibility. Two out of three of these features seem to have been falsely advertised with no correction in sight. Perhaps if these issues cannot be resolved in a timely manner, compensation is justified.
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Eli Cohen

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can someone from chamberlain please give us an update?
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Trogdolina

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So, should we start a FB group, or a G+ community or something so we have a contact point to pursue action, just in case this thread gets deleted? Some savvy user probably knows the perfect platform for such a thing...
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Josh Spradling

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This is the main reason I purchased this device. I paid for the extra sensor for the 2nd door. So, $140 and it basically is a brick. Can you please simply add a disclaimer screen that warns about the battery and allows users to accept the risk? 
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Bart Lanni

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Hi all

To add fuel to the fire about the issue of not being able to fully control just when you want to open or close the garage door I think it not what we paid for .


This feature is one of the nice things I felt an automated smart home needed and most useful , I cannot count the number of times I say to myself is it closed or not. Now before bed I check to ensure it is closed. I should of saved my money since my goal for a smart home is going nowhere fast.


Like other posters I do think chamberlain has not put the energy into a fix as they have in telling us to buy the product.


I hope other prospective customers read these reviews and let the manufacturer know sales are being lost.


Not a happy customer...
(Edited)
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Nick Fawcett

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This feature not working is really starting to URK me off.  Especially when that was one of the reasons I purchased it.  I don't think I'll purchase another Chamberlain product.  Does anyone know if the Craftsman product has this feature (working).  http://www.sears.com/craftsman-1-hps-belt-drive-garage-door-opener/p-00955918000P?plpSellerId=Sears&...
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JBDragon

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I just tried to set a new Schedule about 30 minutes ago on my Windows PC at the www.mychamberlain.com site.  I was logged in and figured I'd set one up as I heard there was a new feature to auto close the door at a set time.  But then when trying to save it, I got the "Save Schedule Failed" error

What the error is?  So zero clue as to what went wrong.  I tried a few times.  What failed?  I don't know if I did something wrong or more then likely it's some screw up on your end.   It's about as useful as Error 00343232-124231, it's meaningless.
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Curt Ehrhart

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I'm having this issue too
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Todd Sorensen

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Soooo, perhaps you're just that uninformed on anything outside of your bubble; you can use the Alexa app to issue commands to your echo from anywhere. There's options outside of Siri, I use all of them.
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JBDragon

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So you have to unlock your phone, load up a App and issue a Alexa command?  Even though most will use Siri on the iPhone and Google on Android.  While Alexa is reserved for devices around your house that are just there always on waiting your command.  Which makes them more useful then hacking to go through the whole Unlock phone, find and load app and then issue whatever silly command.  By the time you do that, you could have done it the normal way and been done already.
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Todd Sorensen

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This coming from the only person with the "working chamberlain products" that no one else can buy or download the working app for yet. LOL 

You can blindly buy into only one option or the other if that works for you. My house is completely blended between IOS and Android, and the Echo compliments that approach and my Wink Hub extends it beyond what would normally be offered. 

I also have an AppleTV that i use as my homekit hub, and though you believe it has everything that anyone would need of it, I can tell you it doesn't from my needs. It doesn't work with any of my ZWave outlets, light switches, or dimmer switches that I have installed, and automated to do things based on what my family is doing, or simply based off scheduling. 

It doesn't work with my Skydrop sprinkler system controller that waters my lawn and plants.

It sure as heck doesn't work  with my Chamberlain MyQ Garage Door Opener.

It doesn't even keep up with options for my EcoBee thermostats, which currently offer a host of scheduling options integrated inside the system, as well as how i have it all automated together with the Wink hub. None of the various config options that you can access inside the app, or inside the Wink Hub integration for EcoBee are accessible in HomeKit.

What does work is that from my phone, I can tell Alexa to "get ready for guests" and by the time I'm home the porch lights are on, entry lights are on and dimmed, the dining room is dimmed to a desired level, the Sonos is on and playing the already playing playlist and the thermostats have been adjusting the house to be cooler for over 45 minutes as I commuted home. Or i simply hit a single button from my Wink shortcut and it does the same. 

None of this was done by only Google, or only Apple nor only Echo, because none of them can yet. 

Meanwhile, back to the topic at hand, I still can't have my "smart" garage door close at a scheduled time because they turned it off in December and have yet to turn it back on again, because they are THAT efficient with their code. The good news is, you have your working MyQ app that no one but you can confirm works, and you have your garage door opener that no one else can buy yet

The good news is, Chamberlain has a great how-to video for "How to set up MyQ® devices to work with Apple® HomeKitTM" and it works as great as their other advertised features they tout. (https://www.chamberlain.com/search?searchtext=homekit&searchmode=anyword)
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Christ

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Sounds like they can't detect the door sensor's battery level. Huge design flaw? If that's the case there's no possible fix and we should all get a refund and buy something else that works.
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JBDragon

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I don't think I said a single thing about the Apple TV.   Now sure why you brought that up.  By the way, the EchoBee 3 & 4 have built in Homekit support.  So why are you pulling that one out, I have no idea.

You want a blend of things great.  My point is, when people think Alexa, they think of a Echo, not a app on a Smartphone.    Being forced to use a app just defeats the whole purpose of voice control.   How many people out there use the App for Alexa over Siri or Google Voice?  

What I might have?  I do have a Garage Door Opener anyone can buy.  I got mine on Amazon.  A Chamberlain WD1000WF 1-1/4 HPS Wi-Fi Garage Door Opener!   As for anything other then that, I have no need to prove anything to you.   I may make a video of something or another in action and post it on youtube when product as advertised in released.
https://www.chamberlain.com/apple-partnership

Clearly it's not vaporware at this point as there's a actual picture of the product right there.  That of course is not a garage door opener.  That's a Siri control homekit add-on for a garage door opener. As long as it's taking them to get this released, Google luck with Alexa.  Maybe in  a few more years.

The simple fact is, there's been about 10 million Echo's sold since they launched, over 2 years.  The Apple Watch sold 12 million last year alone.  These are guesstimates since neither Amazon or Apple release sales numbers.  But these are the numbers found on Google.   The Echo gets a lot of hype, but in reality, sales are not huge.  Hell I don't know of a single person personally that owns one.    Those that do generally buy more then one.   To me, it seems like old tech that should have been released 10 years ago.  It's trapped into a room by a power cord.   I say the same with Apple's Homepod, though it's being sold more as a Music playing device.

You can have your ZWave stuff.  I've had some X10 stuff in the past.  I also know there's been some ZWave to Homekit Hubs announced.  Supposedly new security 2 framework for zwave, which the current security is pretty weak will be coming out and along with that Homekit support.

Of course being a Echo person, or App on phone person, one of the few, that doesn't matter to much for you.   You go ahead, pull out the old smartphone, Unlock it,  load in a app, while in your car and say Hey Alexa, open my garage.  I'll just hit the remote button and be done a hour ago. Wow, what a time saver.

Have a good one.