!Close error, use manual control to reset

  • 5
  • Problem
  • Updated 2 years ago
Hi:

I am getting a "!Close error" on my Android app when I want to use the app to close the garage door.  The message indicates to use the manual close to reset the status, but the status does not seem to reset.

I have reviewed other threads, one suggested a Photocell issue, but my door safety photocell is installed and seem to be working fine.

Any other suggestions; this is becoming annoying?

Thanks
Sandeep
Photo of Sandeep Kundra

Sandeep Kundra

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 5
Photo of Randi

Randi

  • 32 Posts
  • 1 Reply Like
Hello Sandeep,

I have a couple follow up questions for you if you don't mind so we can come up with a resolution. Do you only get an error when closing the door and not when opening the door with the app? When you push the inside wall control to close the door, does the door close normally? Once the door is closed, does the app not reflect that the door is closed and still says that the door is open?

Thanks,

Randi 

MyQ Community Specialist 

Photo of Sandeep Kundra

Sandeep Kundra

  • 2 Posts
  • 0 Reply Likes
Hi Randi:

Sorry, about the delay in responding. 

Yes, I only get the error when closing the door with the app, never has happened when trying to open the door using the app.

When I use the inside wall control to close the door, the door always closes normally.  When the door is closed, the app shows the door is closed.

Once in a random while the app shows the status OK and lets me close the garage door using the app.  It seems typically it then reverts back to showing the error the next time.

Thanks
Sandeep
(Edited)
Photo of Rob Gee

Rob Gee

  • 1 Post
  • 0 Reply Likes
they never responded back?