I am getting the same error. The App stopped updating on Monday Jan 4, 2016. This occurred after working for at least two years. When I attempt to open the door via the app it works (does not update status but no error noted).
The app also allows me to close door (still no update but it closes)
then when I attempt to activate the door to open via the app again ... it gives the error listed above.
Once this happen no remote action using the app will occur but I can reset the error message by cycling power to the MYQL hub.
Again the status of the door will not update it still shows the last opening on Jan 4, 2016. States open 1 day.
I did remove and reload the IOS version of the app no success. It is obvious
I had to use the MyQ garage door wall closer itself or the exterior garage door code input to close the garage door. After that, the MyQ app in my cell phone was functional again.
That said, I think Rodrigo Flores may be on to something as MyQ app in my cell phone is slow to register and report fully. In my case, it may be due to me manually switching on my cell phone from wireless Wi-Fi in home to exterior LTE cell towers when leaving home.
I also have the Internet Connectivity Kit which has NO battery. Same error when I attempt to close the door with the app. "too many failed attempts " Manual works fine. I have had no problems for 2 years. Looking at the history logs. Tons of "Garage Door Opener Unknown" Immediately followed by "Garage Door Closed" Thus the too many attempts. Is the garage opening and shutting continually? Is the issue with the app or the door?
Like the many others who have posted here, I am also having issues with "Close Error". I have removed all device from my account, reset the opener as per your instructions back to what I believe is Factory Settings and then added the device back to my account. As soon as the door is opened, whether from the iOS app or the web portal or even via a remote or push button on the actual opener, the status of the door shows "Close Error". Is there a permanent fix for this or has the lure of an internet controlled door been slightly misleading as no matter what I do I can not seem to get this to work.