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Photo of Gary Prindle II
Add other users to MyQ Account
Why in this day and age is this feature not here yet? We need the ability to add users to our MyQ accounts. Like A Wife, Husband, Kid, ...
  • 41 me toos
  • 58 replies
  • Idea
Photo of Bill Peters
Internet gateway says it's used by another account error 310
My first gateway lost communication so returned it to store for new one, have never been able to get it working and customer support has ...
  • 1 me too
  • 2 replies
  • Question
Photo of eNkrypt
The gateway or hub is offline. Please check power and network connections (309).
It's now a game of "Will it work or won't it?" when we need to use it. There's no rhyme or reason to when it'll work or not. I can try to...
  • 21 me toos
  • 24 replies
  • Problem
Photo of Jeffrey
Myq app opens the garage door but wont close it !
I installed my Chamberlain ML1000 2 days ago + a Myq internet gateway and everything works till i want to close my garage door with my ap...
  • 3 me toos
  • 3 replies
  • Problem
Photo of Scott T. Mayo, CPP, CFE, PCI
I want to schedule an “Open” command. I only see “Close” option. Why??
  • 1 me too
  • 0 replies
  • Question
Photo of Paul Huskey
Two MyQ-integrated openers in one 'Location'?
I have two identical MyQ-integrated garage door openers in my garage, both having their own integrated MyQ gateways.  When I added the fi...
  • 3 me toos
  • 13 replies
  • Question
Photo of William Geis
Low Battery Alarm Makes Permanently Inoperable
There are numerous threads on this board documenting the "low battery" issue and Chamberlain failure to do anything to fix it. Basically ...
  • 1 me too
  • 8 replies
  • Question
Photo of Jim Naeve
Can't get 1 of 2 8550W Openers back online
I have 2 8550W openers, both were working fine for a couple months, no issues. A few weeks ago, we lost our Internet connection and once ...
  • 1 me too
  • 2 replies
  • Question
Photo of Brandon Shriver
Best solution for multiple doors?
I have 2 separate single garage doors.   From some reading I've done it sounds like I only need one of the openers to have WiFi, and the ...
  • 1 me too
  • 2 replies
  • Question
Photo of David Orlando
MyQ Internet Gateway will not connect
Internet gateway model # CIGBU/C Date 6/16
  • 1 me too
  • 0 replies
  • Question
Photo of Scott Brown
Error The gateway or hub is offline. Please check the power and network connections (309)
I am having the same problem that the other 715 people are.  My "Craftsman" garage door opener worked great for a few years then all of a...
  • 1 me too
  • 0 replies
  • Question
Photo of Tom
Close Error - Internet Gateway 828LM - Too many Attempts
I have the MyQ 828LM, worked flawlessly for months, the past two months during it closes about 50% of the time(even less during morning h...
  • 1 me too
  • 3 replies
  • Question
Photo of Don
App is showing door open when closed and vice versa
Have the unit with the hub mounted on the ceiling and the sensor mounted on the door.  There have been no recent hardware changes of any ...
  • 4 me toos
  • 13 replies
  • Problem
Photo of MyQ FAQ
MyQ App Will Not Accept My Serial Number
The Internet Gateway and MyQ-enabled garage door openers use different serial numbers. A user must have an Internet Gateway before adding...
  • 9 me toos
  • 21 replies
  • Question
  • Doesn't Need an Answer
Photo of Chad Twyne
The user is locked out
  • 1 me too
  • 1 reply
  • Problem